Premier Home Pros Reviews
Premier Home Pros Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Premier Home Pros has a 1.1 star rating from 5 reviews; consumers are mostly dissatisfied and report high prices and poor customer service.
Key Takeaways for Future Customers
- Read contracts carefully and get terms in writing; Premier Home Pros reviews warn about payment and refund issues.
- Expect repeated follow-ups for service and possible delays on promised one-day installs.
- Document communications and demand written refund requests if needed.
Negative Feedback / Risk Areas
- Pervasive customer complaints about poor workmanship and leaking showers.
- Poor communication and unresponsive customer service, billing and refund disputes.
- Use of subcontractors, missed appointments, and broken promises on timelines.
Positive Feedback
Some reviewers note caring staff and strong promises; the company name suggests professional services.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Premier Home Pros has a 1.1 star rating from 5 reviews; consumers are mostly dissatisfied and report high prices and poor customer service.
Key Takeaways for Future Customers
- Read contracts carefully and get terms in writing; Premier Home Pros reviews warn about payment and refund issues.
- Expect repeated follow-ups for service and possible delays on promised one-day installs.
- Document communications and demand written refund requests if needed.
Negative Feedback / Risk Areas
- Pervasive customer complaints about poor workmanship and leaking showers.
- Poor communication and unresponsive customer service, billing and refund disputes.
- Use of subcontractors, missed appointments, and broken promises on timelines.
Positive Feedback
Some reviewers note caring staff and strong promises; the company name suggests professional services.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenville, South Carolina
Poor material, poor communications, and five months later still no shower that doesn't leak
- - Contract requires payment on completion; second $9,925 paid before completion; seven visits; two shower enclosures; leaks persist; refund requested.
I signed a contract with Home Pros bathroom remodeling company on 9/18/2025. I was required to give them half of the contract price on 9/27/2025 via a financing company they use.
They duped me into giving them the other half on 10/11/2025 stating it was required to finish the job. I argued that was wrong and they stated it was per the contract that I pay the other half. My wife is suffering from a brain tumor (glioblastoma) and was in a hurry to get the shower replaced so I hesitantly agreed. Even after multiple attempts to get a copy of the contract sent to me I never got one until I contacted the main office in Ohio and found out they didn't write down my correct email address.
I then got a copy and it states, "The customer agrees to make full payment to Premier Home Pros LLC upon the successful completion of the bathroom remodeling installation."
There have been seven visits by five different installers and two shower enclosures over this time and they still cannot install it without it leaking very badly. I demanded they return the second installment of $9925.00 and we can wash our hands of each other but they continue to drag this issue on. Horrible communications, multiple scheduled appointments with nobody showing up, and no shower after five months has been overly stressful to my wife which is bothersome. Patients with a glioblastoma need to avoid stress as it will cause medical issues such as seizures.
She has had two already just prior to this and am worried it will happen again.
A gentleman named Cody has stated there were five different "escalation" calls to try and resolve this issue, including my request for a refund of the second draw. Nothing ever happens other than coming out multiple times to see the same problem.
I threatened to sue them but smugly replied that as long as they make attempts to fix the issue there is nothing I can do. We would be satisfied if we got the $9225.00 back and had someone else or myself replace the enclosure
- Caring
- Nice
- Installer were professional
- Lacks empathy
- Cody has no communications skills
- And lies a lot
Preferred solution: Price reduction
User's recommendation: Avoid this company at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor follow up service
- - Tub installed in Nov and paid for in full.
- - Has requested operating instructions for months with no reply.
- - Calls to the company go to voicemail.
Had tub installed in November, paid for it in full, and have been requesting operating instructions since then to no avail. I don't know how good it is; I am 91 years old and won't try until I read how to operate it.
I called the company. My calls were transferred to customer service.
It goes to voicemail. I hope I'm alive when and if the instructions arrive.
- Follow thru not sure about work seems ok time will tell
Preferred solution: the G-D manual
User's recommendation: get the info up front
Coral Springs, Florida
I got scammed
- - Premier Home pros is described as a scam; they sent multiple handymen over 4.5 months and aimed to collect the full contract price.
Premier Home pros is a scam. Not a shower co.
They don't know anything about remodeling showers. All they want is your money. In return you get stress disrespect and bad workmanship. They hire subcontractors/ handymen to send to your house and make a mess.
Terrible incompetent scammers. Could not care less about your complaints, their goal is to make sure they collect the full contract price. I gave them 4.5 months to do the right thing by me. They just are not interested.
They sent 3 different handymen to try to put a band aid on the problem.
Please stay away. You will regret it.
User's recommendation: Scam alert, Stay clear of this Co.
Shrewsbury, New Jersey
Horrible work even worse customer service
- - Work was done poorly; I had to beg them to fix mistakes after they took payment.
- - The salesman lied to your face and you only realize it later.
work was done poorly, had to beg to get them to fix their own mistakes, once they have your money they will NOT share your urgency to fix. and maybe most importantly the salesman lies to your face but you only know this after the fact.
User's recommendation: DONT USE THEM YOU WILL REGRET!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Novi, Michigan
Unprofessional company
Paid deposit in September 2024. No shower as of April 2025. Requests for deposit return go unanswered.
- Have pro in their name
- Are not
Preferred solution: Full refund
User's recommendation: Run don’t walk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad installers and customer care is an afterthought
- - Promised 1-day shower install, but it took a week.
- - The 2nd-floor shower leaked into the 1st-floor ceiling fan on first use and they blame me.
Installed a new shower that leaks into downstairs ceiling fan and they said they would fix and no one has contacted me.Been since 103 and they won't admit they caused a leak.NEVER LEAKED BEFORE THEY CAME TO DEMO/INSTALL SHOWER
Promised 1 day shower install, took a week. Was promised shower doors reinstalled, a week later installed off track.
First time turning 2nd floor shower on had it leak into 1st floor ceiling fan.
They are now blaming me.
- Great promises
- And are blaming me
- Messed up
Preferred solution: It corrected, fixed, without further b.s.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible work and disrespectful
- - The shower install was completed in one day on 10/3.
- - It leaked to the downstairs ceiling fan; the installer blamed me.
- - Do not use this company.
Had a "one day" shower install done on 10/3. They left me w my master shower upstairs to leak downstairs into ceiling fan. The installer is rude and unprofessional, he blamed ME for leak.
It is now Dec 1st and is not repaired.
Don't use this company
- Are aweful
Preferred solution: JUST FIX IT PROPERLY and don't involve previous installer
User's recommendation: Do NOT USE THEM
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