Premera Blue Cross

This company is such a rip-off. They charge astronomical premiums and then refuse to cover basic preventive services like routine labs per an annual wellness visit.

I got an individual plan thru the WA Healthplan Finder. A horrible insurance company! They raised my premiums over 1,000 (one thousand) percent in one year, even tho I have no health issues. Their premiums are thru the roof and their deductibles are huge.

hey also arbitrarily and unilaterally "audited" claims from 2 and 3 years ago and then "unpaid" them, sticking me with steep out of pocket costs retroactively.

I've paid one bill 3x and they keep coming because Premera keeps arbitrarily moving its $ goal posts. Don't 0

Their "customer service" - if you can call it that - is also a joke. It would be cheaper to pay out of pocket for care than paying Premera premiums that cover next to nothing.

Premera "insurance" is like having no *insurance* at all. Their *specialty* is getting out of paying valid claims.

It's what Premera does. They're good at it.

A huge waste of money.

Premera is THE ABSOLUTE WORST! Expensive and useless. The world will be a better place when Premera no longer exists.

Run, don't walk away from this company! Horrible!

Im thinking Premera Blue Cross does not care about service levels, I have been on hold for 2hours and 19 minutes..This company should be ashamed of its horrific customer service or the lack there of. This is a multi billion dollar company it obvious the millions go to the elite of the company, they need to hire more US based customers. UNBELIEVABLE

I had insurance through Premera, Wa since 01/01/2020. Unfortunately, the tax credits did not get applied for months and Premera was charging us thousands per month.

I sent messages and talked to many representatives about this from WA Health plan finder, and Premera. 08/2020-we sent in a huge check they asked for-to reinstate the insurance. We got repeated noted to be patient and wait for a decision from them. 10/2020-was sent a message,' it wasn't within the 2 week time frame since 04/2020'-to be reinstated???

But the check was cashed in August! Another request to be patient and wait!

Also, Wa Health Plan Finder has us as having Premera insurance 01/01/2020-to 12/312020! What the heck?

I haa a xray on knee went to hospital didnt check in it was a clinic in the hospital blue cross billed me 1200.00 dollars for xray and cortisone shot thats it. teribile insurancestay away.

I did not get to a person to speak with

I am stilling waiting to talk to a Customer Representative 1 hour 38 minutes. I am calling on behalf of my elderly aunt. To be waiting this long is totally unacceptable.

Called for help with claims and waited over an hour on hold. When the service agent finally answered she asked questions and then disappeared for a few minutes at a time, always repeating that she was "getting all the information".

Then later when I asked if I can help the process speed up, and what was taking so long she reported her computer was slow, then I requested to speak with a supervisor and she said "wait a moment" and left for a long while. When I asked what was going on she said the supervisor was busy and she was waiting for them. I asked again what was going on and she said they were reviewing my claims, and then she reconnected and said she would need to transfer me to another number (this was 2 hours into my call).

I asked to file a complaint, and she said sure, transferring me to another number that has had me on hold for 15 minutes. This is outrageous.

Why is it so hard to pay Premium online?

I have called today and have a 20 minute wait.

Thank you....

Caroline R. Lang

I called 1-80*-722-**** on 11/28/2016 at aprox 1:00 PM, after being on hold for about 30 minutes, a customer rep got on the line and asked for my ID, after I gave it to him, he said he would put me through to someone who could help me, I was then left on hold for 3.5 HOURS!!!! All I want to do is pay my premium!

When i call and use the option to pay, I get a message that my "Status is such that new payments can not be scheduled. This call will now end" What the heck?@!

my account is current, I am trying to pay NEXT MONTHS premium, and my current plan is through 12/31/2016. The system is definatly S N A F U

I had a health insurance with different companies for the last 12 years and once a year I did a test for Vitamin D because I had it low in the past. I have never paid for the test from my own pocket. I am covered with Premera Blue cross insurance from my new employer and I only did one yearly doctor's check up and as usually I asked for the Vitamin D test. The test was not covered by insurance with the following explanations: "Vitamin D testing may be covered when you have a diagnosis of one of the following: a disease or condition caused by a lack of vitamin D, too much vitamin D or the inability to process vitamin D or osteoporosis."

The question is : How can the disease be diagnosed without taking a test???

Basically Premera Blue Cross wants you to pay for the initial diagnosis from your own pocket and after that they may consider to cover the future tests.

First time in 12 years I paid $307 for my yearly check up. I hope to never deal with Premera Blue Cross in the future.

My insurance policy increased by $100. I didnt realize this until I tried to take my 2 year old to the doctor and they said my insurance was inactive since May.

I was still making payments, however, they were alittle short. I called BCBS customer service and they said I was 2 days past the 60 day limit to pay the owed balance. Eventhough I offered to pay the amount owed right then, they wouldnt reinstate my insurance. I have been with them for many years and never missed a payment.

Then to make things worse, they told me open enrollment wasnt until November.

I am very mad, upset and disappointed that they wouldnt help me at all. Now my 10 year old, 2 year old and myself are without health insurance.