Holding for over 2 hours to obtain benefits for a patient

Im thinking Premera Blue Cross does not care about service levels, I have been on hold for 2hours and 19 minutes..This company should be ashamed of its horrific customer service or the lack there of. This is a multi billion dollar company it obvious the millions go to the elite of the company, they need to hire more US based customers. UNBELIEVABLE

User's recommendation: Run Forest run……This is the WORST payer ever, trying to get to a representative for benefits.

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ID
#2614147 Review #2614147 is a subjective opinion of poster.
Cons
  • 2 hour and 30 plus minute provider hold times
Preferred solution
Looking not to be on hold for over 2 plus hours

Insurance is ***

I haa a xray on knee went to hospital didnt check in it was a clinic in the hospital blue cross billed me 1200.00 dollars for xray and cortisone shot thats it. teribile insurancestay away.
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ID
#2248971 Review #2248971 is a subjective opinion of poster.
Location
Salem, Oregon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

*** Poor Plan

I had insurance through Premera, Wa since 01/01/2020. Unfortunately, the tax credits did not get applied for months and Premera was charging us thousands per month. I sent messages and talked to many representatives about this from WA Health plan finder, and Premera. 08/2020-we sent in a huge check they asked for-to reinstate the insurance. We got repeated noted to be patient and wait for a decision from them. 10/2020-was sent a message,' it wasn't within the 2 week time frame since 04/2020'-to be reinstated??? But the check was cashed in August! Another request to be patient and wait! Also, Wa Health Plan Finder has us as having Premera insurance 01/01/2020-to 12/312020! What the heck?

User's recommendation: Avoid!

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ID
#2239233 Review #2239233 is a subjective opinion of poster.
Cons
  • No coverage-faked coverage
Loss
$600
Preferred solution
Class Action Lawsuit!
New Reviewer

What plan, if any, covers Bariatric services

I did not get to a person to speak with
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1 comment
#1966076

Without preauthorization from a physician, NO plan will cover bariatric services. If you get authorization it will be listed under the inpatient surgical section of the summary of benefits and coverages.

ID
#2202235 Review #2202235 is a subjective opinion of poster.
Location
Seattle, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't Reach Customer Service Help conerning coverage

I am stilling waiting to talk to a Customer Representative 1 hour 38 minutes. I am calling on behalf of my elderly aunt. To be waiting this long is totally unacceptable.
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ID
#1760355 Review #1760355 is a subjective opinion of poster.
Cons
  • Poor customer service access
Reason of review
Poor customer service
Loss
$180
Preferred solution
Access to an expperinece customer service representative in a timely manner
New Reviewer

Wait times, Being transferred around, "technical difficulties",

Called for help with claims and waited over an hour on hold. When the service agent finally answered she asked questions and then disappeared for a few minutes at a time, always repeating that she was "getting all the information". Then later when I asked if I can help the process speed up, and what was taking so long she reported her computer was slow, then I requested to speak with a supervisor and she said "wait a moment" and left for a long while. When I asked what was going on she said the supervisor was busy and she was waiting for them. I asked again what was going on and she said they were reviewing my claims, and then she reconnected and said she would need to transfer me to another number (this was 2 hours into my call). I asked to file a complaint, and she said sure, transferring me to another number that has had me on hold for 15 minutes. This is outrageous.
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ID
#1670905 Review #1670905 is a subjective opinion of poster.
Location
Bellingham, Washington
Reason of review
Poor customer service
Loss
$280
Preferred solution
Pay for my lost 2 hours of time.
New Reviewer

Cannot get a call through....Need update on my account. I have paid but received a strange notice.

Why is it so hard to pay Premium online? I have called today and have a 20 minute wait. Thank you.... Caroline R. Lang
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ID
#1449328 Review #1449328 is a subjective opinion of poster.
Location
Seattle, Washington

Wait Time

I called 1-80*-722-**** on 11/28/2016 at aprox 1:00 PM, after being on hold for about 30 minutes, a customer rep got on the line and asked for my ID, after I gave it to him, he said he would put me through to someone who could help me, I was then left on hold for 3.5 HOURS!!!! All I want to do is pay my premium! When i call and use the option to pay, I get a message that my "Status is such that new payments can not be scheduled. This call will now end" What the heck?@! my account is current, I am trying to pay NEXT MONTHS premium, and my current plan is through 12/31/2016. The system is definatly S N A F U
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1 comment
#1519713

After calling 800-676-****, I have been on hold for 1 hour, 41 minutes, 53 seconds and counting. I work for a hospital and need to verify benefits for our patient.

This is ridiculous! Their wait times are extremely long, unacceptably long.

ID
#963038 Review #963038 is a subjective opinion of poster.
Location
Mountlake Terrace, Washington
Service
Premera Blue Cross Platinum Health Plan
Reason of review
Poor customer service
Preferred solution
Answer the darn phone and talk top your customers!
New Reviewer

Twisted logic

I had a health insurance with different companies for the last 12 years and once a year I did a test for Vitamin D because I had it low in the past. I have never paid for the test from my own pocket. I am covered with Premera Blue cross insurance from my new employer and I only did one yearly doctor's check up and as usually I asked for the Vitamin D test. The test was not covered by insurance with the following explanations: "Vitamin D testing may be covered when you have a diagnosis of one of the following: a disease or condition caused by a lack of vitamin D, too much vitamin D or the inability to process vitamin D or osteoporosis." The question is : How can the disease be diagnosed without taking a test??? Basically Premera Blue Cross wants you to pay for the initial diagnosis from your own pocket and after that they may consider to cover the future tests. First time in 12 years I paid $307 for my yearly check up. I hope to never deal with Premera Blue Cross in the future.
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ID
#946730 Review #946730 is a subjective opinion of poster.
Location
Sierra Vista, Arizona
Service
Premera Blue Cross Hsa Health Plan
Cons
  • Worst insurance i have ever had
Reason of review
Bad quality
Loss
$307

Premera Blue Cross - Insurance Policy Review from Seattle, Washington

My insurance policy increased by $100. I didnt realize this until I tried to take my 2 year old to the doctor and they said my insurance was inactive since May. I was still making payments, however, they were alittle short. I called BCBS customer service and they said I was 2 days past the 60 day limit to pay the owed balance. Eventhough I offered to pay the amount owed right then, they wouldnt reinstate my insurance. I have been with them for many years and never missed a payment. Then to make things worse, they told me open enrollment wasnt until November. I am very mad, upset and disappointed that they wouldnt help me at all. Now my 10 year old, 2 year old and myself are without health insurance.
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ID
#509465 Review #509465 is a subjective opinion of poster.
Location
Seattle, Washington

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