Preferred Hardwood Flooring of Shelby Township
Preferred Hardwood Flooring of Shelby Township Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Preferred Hardwood Flooring of Shelby Township has a 2.0 star rating from 1 review and overall consumer sentiment is negative, though a whole house install was reported as completed successfully and price level is described as medium.
Positive Feedback
The initial whole house job was completed well and the company’s pricing is noted as medium, suggesting acceptable value for the finished installation.
Negative Feedback / Risk Areas
- Poor customer service with missed follow up and refusal to return for agreed repairs, reflecting common Preferred Hardwood Flooring customer complaints.
- Delayed responses, missed appointments, and alleged reneging on a written contract.
- Communication failures including unanswered calls and texts.
Key Takeaways for Future Customers
- Check Preferred Hardwood Flooring of Shelby Township reviews and get written agreements detailing timelines.
- Confirm payment terms and consider clarifying billing and refunds before work begins.
- Document expectations and contact preferences to reduce customer service risks.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Preferred Hardwood Flooring of Shelby Township has a 2.0 star rating from 1 review and overall consumer sentiment is negative, though a whole house install was reported as completed successfully and price level is described as medium.
Positive Feedback
The initial whole house job was completed well and the company’s pricing is noted as medium, suggesting acceptable value for the finished installation.
Negative Feedback / Risk Areas
- Poor customer service with missed follow up and refusal to return for agreed repairs, reflecting common Preferred Hardwood Flooring customer complaints.
- Delayed responses, missed appointments, and alleged reneging on a written contract.
- Communication failures including unanswered calls and texts.
Key Takeaways for Future Customers
- Check Preferred Hardwood Flooring of Shelby Township reviews and get written agreements detailing timelines.
- Confirm payment terms and consider clarifying billing and refunds before work begins.
- Document expectations and contact preferences to reduce customer service risks.
Turn one complaint into a collective action
Poor customer service
- - They completed a whole-house job but did not return to fix damages.
- - They delayed repairs on the first job and reneged on the second contract.
This company does not keep to its promises or commitments
They did a whole house job which went well and we paid them However they had agreed to return to repair a damaged area and a few minor flaws.
In the meantime, We also contracted them to do another whole house job at another location
On the first job they delayed coming back for over a month then sent a text refusing to come back and complete the repairs. They would not return our calls.
They at the same time didn't show on the 2nd job and reneged on our written contract
My contractor, who had referred them, attempted to get them to complete the repairs and they refused
Poor follow up and poor customer service. I guess too busy to insure customer satisfaction
Preferred solution: Let the company propose a solution
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