Ann M Ayu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tucson, Arizona

Dealership tried to say I damaged a loaner car--I didn't!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Precision Toyota - Dealership tried to say I damaged a loaner car--I didn't!
Precision Toyota - Dealership tried to say I damaged a loaner car--I didn't! - Image 2
Precision Toyota - Dealership tried to say I damaged a loaner car--I didn't! - Image 3

I have been a customer of Precision Toyota ever since the dealership was opened decades ago. However, I will never do business with them again.

My Prius was in for a warranty notice replacement which took all day. I rented a car from them and returned it less than 48 hours later. They accepted the rental car back and did not note any damage to it. Several days later they claimed that I had scratched the bumper and sent me photos which did not show any scratch that I could see.

When I took the car, we did a walk-around, and I signed that there was no damage. I did not damage it during the time I had it (mostly in my garage, one trip to a movie theater with a straight pull-in parking space). I did not see any damage when I returned it, and nobody from Toyota did a walk-around when I returned it. Nobody came to me before they brought out my Prius and I left.

They submitted an insurance claim for almost $2,000 and want me to pay my $500 deductible. I told my insurance company not to pay it because I didn't do any damage to the car, but the company paid anyway. I have no intention of paying something I have no proof was done during the time I had the car. For all I know, an employee or other customer scratched it.

I filed a BBB complaint with their pictures, but they continue to say their "final decision" is that the car was damaged while in my custody.

I am attaching the before and after pictures the dealership contends proves the damage. Se before and "after" photos--no damage eitehr time

View full review
Loss:
$500
Cons:
  • Tried to stick me for damage i did not do

Preferred solution: Apology

User's recommendation: don't rent a car from Precision Toyota while they are working on your vehicle

Natalie M Rum

I put in an application a few days ago. Everything got approved today excited to go sign papers tomorrow only to be told they won’t hold it even though we live 2 hours away. We’ve purchased 2x before

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
So disappointed about this customer service. We really miss dale. I wish I wouldnt of wasted my time with a application online.
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Look around for better customer service

Eric S Zbv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tucson, Arizona

Didn't cover warranty problem

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Precision Toyota - Didn't cover warranty problem
Precision Toyota - Didn't cover warranty problem - Image 2
Precision Toyota - Didn't cover warranty problem - Image 3
Precision Toyota - Didn't cover warranty problem - Image 4
I believe Precision Toyota of Tucson's service department is operating deceptively. I took my car there for service because there was buildup on the inside of the forward facing safety camera. The camera operated normally, but I was concerned that it may cause a malfunction in the future. I tried to resolve the issue with the dealership directly and through the BBB to no avail. My problem is that they claimed that the vehicle operated normally when it let particulate into the camera enclosure even though it could cause a safety issue. A camera safety system should not allow window cleaner fumes to penetrate the enclosure. They claimed I needed to pay a camera recalibration fee since it was a non-warranty service. What if an owner is a smoker, vaper, or lives on a dirt road? Does Toyota expect them to have the dealer clean the assembly EVERY time there is a built up substance and pay the recalibration fee? Or did Toyota design the system to NOT allow particulate matter into the enclosure? I DO NOT believe the camera system was operating as intended by Toyota (i.e., it allowed an "outside substance" into the enclosure). Furthermore, a service manager promised to give me the needed information to file a claim with corporate Toyota myself. The information I was provided is FALSE. The customer service director later gave me a FALSE contact number (the director's name is Sunny Davis). The service department cornered me and gave me two very bad options 1) Pay for the camera recalibration myself and HOPE that Toyota will cover the repair under warranty through reimbursement (which the service department gave me false contact information), or 2) Leave my car at the dealership until Monday at the earliest and HOPE that the service department can get the repair approved by Toyota as a warranty repair (meanwhile, I would have needed alternate transportation, e.g., a rental car). Both of these options would cost me money for a repair that should have been covered by the warranty. My camera worked when I brought the car into the dealership. I was concerned about the buildup as I did not think the housing should allow a film to develop as it could cause a malfunction, but it WAS NOT causing any error messages at that time. Only after the service department took apart my camera did the eyesight camera "need" recalibration (I believe the technician recommended it, but I didn't see anywhere it was necessary). At this point, I don't even think the recalibration was required, only a way to upcharge me. The camera worked when I brought in the vehicle for service - I was concerned that it could develop into a problem later. I have already contacted Toyota corporate and they informed me that the dealership is responsible for determining if a repair should be covered under warranty. They did not do their due diligence. They gave me multiple false numbers to contact Toyota corporate for support.
View full review
Loss:
$224
Pros:
  • Saturday appt
Cons:
  • Diagnosis
  • Pricing
  • Courtesy

Preferred solution: Full refund

User's recommendation: Go to Desert Toyota or a Phoenix dealer

Resolved
Barrett Vqn

Resolved: Precision Toyota untruthful to sell cars

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 14, 2017

Very impressive I received a call from Precision Toyota they stand by their product. Sunny Davis is an outstanding ambassador for Precision Toyota.

I would absolutely purchase again from them next year. Communication disconnect all the way around but they made it right

Thank you

Original review Mar 14, 2017
When turning in my leased vehicle I was told if you purchase from us we wave the disposition fee. So of course I called back Chapman Accura and VW to tell them I would be purchasing from Precision Toyota. Well after looking around I found a 2015 Avalon in December 2016. After the usual bantering we came to an agreement. We were sent over to finance after being sold the $7000 extra warranty we had not expected. We were told we were getting the salesmans extra special pricing (hahahahah) they got us oh well at least the car is taken car of. Franklin set us up with financing. Again told by salesman the disposition fee is waved if we purchase from Precision Toyota. Well it is now middle of March and I get a bill from Toyota Financial for a $350 plus tax no less for yup you guessed it the disposition fee. I call figuring it was an error. Nope!!!!! I was told "Well the salesman are in the business of selling cars and I owe it" totally pissed beyond reason I had my husband call Sunny Davis at Precision Toyota. She says " Well you owe it because the vehicle was used and you did not go through Toyota financial. First we went through the bank recommended by Franklin in finance. Carlos or his assistant NEVER thought to mention there would be an issue with a used vehicle or bank. Only that they sold me a vehicle instead of giving me an honest choice. I have purchased over 20 years 5 new vehicles as have my children and family. I was to purchase a new 4 runner next year absolutely not Toyota and Precision Toyota will not be getting any of my hard earned money again. Over dishonest sales tactics
View full review
Loss:
$350
Pros:
  • Avalon
Cons:
  • Dishonest personnel to sell a vehicle
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

They have more than 100% profit on that extra warranty you talked about.

Guest

I don't want to be anonymous

Marjorie nitka

htipling@***.com

View more comments (1)
Chloe Clw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tucson, Arizona

Brand New Vehicle has a blown motor in less than a year, refuses to repair

So less than a year into ownership and my vehicle has blown the motor a little over 18,000 miles into ownership. There is a TSB out for the problem my motor has experienced and I have purchased the Extended Warranty but I am being told I need to pay them to find out what happened and they are saying the problem is not covered under warranty even though the initial diagnosis has shown the vehicle is allowing coolant into the combustion chamber. (They are charging me 100 right now just for this information) After being jerked around by Precision Toyota the first time when buying my FRS, then buying my wife's car and coming in to sign papers after her surgery only to have the listed price go up 1000 I can honestly say that Precision Toyota has shown me nothing but issues since we bought. Before this with the Corvette I own that was bought there during the tires for life promotion only to be denied tire replacement because tires were to expensive for a Corvette to them I see nothing other than a pattern of abuse, lies and neglect. There may be decent employee's there but this type of treatment and service is completely unacceptable and unethical. I am filing a complaint with the BBB, Toyota, and involving a law firm in this to get a resolution to my issues. Steer clear and hope to avoid such treatment because if this is how they treat a repeat customer how would they treat a new customer?
View full review
Loss:
$26000
Kandy Bmt

Horrible company and employees!

Coming from a multi-generation Toyota family, I can honestly say this is THE WORST Toyota dealership we have ever been to! Sales - absolutely pathetic, untrained, non-responsive and judgmental salespeople I have dealt with. Our multicultural family was all but blown off because we asked for a list of all discounts and dealer incentives - they refused saying we weren't serious because we didn't want to drive the car and were comparing to a more expensive model/brand! New. Car. Sale. Lost. Service - don't even get me started. Wasted a complete day due to a plethora of mistakes and miscommunications on their end. When we returned for the vehicle, 8 hours later with no work done and no return communication made, the snot-nosed pretty boy "service manager" tried to belittle us and twist words and facts to make it all our fault. A simple "I'm sorry, we'll fix it" would have been great but apparently everyone there thinks they are better than the clients...why, because they have employment? Hah! Will make the extra drive to Phoenix in the future - will be worth our while. Two clients, and a third one soon to be driving, LOST.
View full review
Loss:
$1
R V Gqy
map-marker Phoenix, Arizona

Toyota Tire warrenty

I purchased a new 2011 towards the end of december and 3months into the purchase i was going on a short trip out of town, so i took my car to precision toyota to check the tire pressure and fluids just incase. The service agent told me i can take it to a mom and pop place to take care of that. Now a month later a service tire pressure light came on, so i took it back again and they said there was an unfixable puncture to it and i would have to pay 180.00 for a new tire.They said they cover patches but if it was not fixable due to outside damage and not due to being defective. I only had this vehicle for 4months. the service agent said if i buy a new tire it will come with something called roadside hazard but since it came from the factory it doesnt come with that warrenty. I paid 3k extra for extended warrenty If there is warrenty if i purchase a new tire with them and i purchased the car with them, then i dont understand why the warrenty dosent come with it since i bought the car from precision toyota brand new..I have a friend in a similar situation with carmax in tucson and they replaced it no problem. I have purchased 2 cars from precision and they lost my business. I dont see the "toyota care" if they cannot back up there warrenty fully. they do not warrenty there tires off the floor,but you can buy a new one and it will come with that warrenty.
View full review
Loss:
$180
1 comment
Guest

the dealer is right--if you would take the time to really read your car warrenty--you will see it states TIRES are not covered--they are covered through the tire manufacter--as far as a road hazard goes--i do not know of any factory road hazard coverage--that is sold through the retail store where you buy/bought them and it does cost extra--the dealer can sell you a tire but if he doesn't offer road hazard then you will not have that coverage even if you take the tire to a reatil store that does offer it because you didn'y buy it from them--its store policy if they offer it

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article