map-marker Brampton, Ontario

Dishonest Group even worse under new GM Ivan

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I wish I received the feeling of "readiness" from the service department and service advisors of the former Ready Honda, now named Precision Honda. The name change is promising; however, the results are poor even under the new General Manager Ivan Kovacevic. Before the change in management and the name change, I took my vehicle in for a specific service, a brake job. The business advisors assured me that the job was complete in its entirety. I paid for the service. Five months later, I went to a local Honda Service Department for a simple job. To remove winter tires and put on my all-season tires. The service advisors and manager, very concerned, broke the news that I required a complete brake job. I let them know that I had recently completed a brake job at Precision Honda, formerly known as Ready Honda. The manager offered to inspect my vehicle again as his expert opinion, determined it would have been impossible for brakes, rotors and pads to deteriorate in such a short time. Upon further analysis of the vehicle's brakes, he took photos then reassured me that the brake job Precision Honda allegedly said they performed was either not done at all or only partially done. I reviewed my invoices and provided them to the manager of Classic Honda to show proof that I paid for the brake service. The manager was gracious enough to exercise discretion, business acumen and human decency to resolve the issue. I called Precision Honda to address my concerns about the service I paid for; however, not in receipt of it. I spoke to the Customer Service Manager Joe Pires. He offered a gift card for the inconvenience and justification about why his staff only did a partial break job. He advised that they did not feel the entire job was necessary as there was a few millimetres left. The problem was that they forgot to let me know and, the work or lack thereof went unlisted on the invoice. Unsatisfied with the response, I escalated my concerns to the General Manager. In speaking with Ivan, he conferred with Joe. According to Ivan, the shop did not think or feel that it was necessary to complete the brake job that I went there for and for these reasons, it would be acceptable for me as a customer to believe that I paid for a brake job and was driving a safe vehicle. Ivan also went on to blame COVID for the diminishing of the parts. I was not surprised that he used COVID as the excuse regarding why he and his staff lacked integrity. Thankfully, I had all of my documentation or, I would have to contend with the continued dishonesty of the new management and the staff who seems afraid to do what's ethical for their customers. Since the inception of the COVID pandemic, this particular dealership/service department has been price-gouging customers. They will have you paying for things you've already done, items covered under warranty and a litany of things you may think you are paying for but not receiving. Be sure to ask as many questions as possible and get everything in writing before considering any work done. Best of luck!
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User's recommendation: Buyer Beware! Get everything in writing - even if it's an oil change

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