Precis Solar

I telephoned Sun Power by Précis and made an agreement on November 22, 2019 to install a 18,467 kWh system for $44,733.60. Tim Marquez was the salesman representing SunPower by Précis.
As a retired contractor, I asked Mr.

Marquez, if the installer's would be performing a load capacity test of my pool and pond pumps because I wanted to make sure that the system would off-set my energy's demand.
Mr. Marquez assured me that the installation team were professional's in the industry at sizing up solar systems. After paying off the 40 panels on our garage through Solar Max I wanted to be sure that the additional 36 panels by SunPower for a total of 76 panels would be sufficient to off-set my energy consumption and I made this clear to Mr. Marquez.
In fact, I invited Mr.

Marquez to my backyard and showed Mr.Marquez the swimming pool and pond systems. Since
Mr. Marquez assured me that I would have at the most a 200 dollar a month bill or possibly no bill at all.
After installing the new system, I started getting SCE bills from $500-900 monthly.
After complaining several times to SunPower by Précis, over the past year, that the system was not functioning properly, I finally was able to get Précis technicians out to figure out why I am still getting $500-900 dollar a month SCE bills on top of a $400 dollar a month solar payment on a dysfunctional system .
The technician's said we were probably using too much power to off-set our SCE bill. Then, I was told that some of the micro converters were not working and would have to be replaced.
When I telephoned SunPower by Précis to let them know that the new micro converters are still not working nor registering.
Fran from SunPower by Précis e-mailed me and explained that any further concern's with their Solar system would have to be addressed through Sun Power and that SunPower by Précis Solar would no longer be providing service to our system.
This abandonment and lack of accountability is unacceptable, unprofessional, and unlawful and has led to me having sleeplessness, anxiety, stress , and frustration being a disabled senior on a fixed income.
As a disabled senior on a fixed income, I will proceed to file complaints with the CSLB, the attorney's general's office through the State of California, The BBB, and yelp, as well as the financial institution that supports the financing for SunPower by Précis of this dysfunctional system.
My complaint is as follows:
1.

Failure to fulfill the terms of our agreement (abandoning) service and maintenance of my system as per Fran's e-mail dated 01-11-2024.
2. Failure to take my daily kWh energy requirement and divide it by my peak sun hours to size up our system and then to divide the kW output by our panel's efficiency to get the estimated number of solar panels needed during the initial site inspection, and to access my homes unique attributes. This also contributed to SunPower by Precis 's underestimating my energy consumption for off-set.
3.

Failure to use a multimeter to measure current, voltage, amps, and watts to my pool and pond pump equipment, as requested, prior to installation.
4. Failure of my Solar equipment not working properly or producing to their specifications.
This "failure to properly measure load capacities and installation of a dysfunctional system is negligence / Fraud , among other factors, this negligence has caused hardship, stress, and financial distress to me as a disabled senior woman on a fixed income.