Keven L Pcz

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Very negative interaction with an employee

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Pratt Abott is a cleaning company that does both commercial, dry cleaning, and also public laundromats. They used to be a good company who I've done business with for about three months. Lately though, their attitude of the employees has gone steadily downhill. Recently, I entered their laundromat, to find all the washers occupied. Not a major deal, as I thought they were being used by walk in customers. The employee in question clearly saw that I was looking for an available machine, yet said nothing. when I saw that there were two available machines that were waiting for some to remove their clothes, I waited patiently. There was a yellow bag in fron of one of the washers. The gentleman responsible for the clothing arrived within a minute and started clearing out his clothes. He started with the one that the yellow bag was in front of and took that to load to the dryers. I had a good feeling that both washers were his, and this proved to be true. But, as no one made a move on the vacated washer and their were only myself, a friend of mine, and the employees, I concluded that the owner of the yellow bag was not there. I was depending on my friend for transportation and didn't feel like waiting for the owner to return, I started loading my laundry in the available machine. The machine beside it would be open shortly and the owner of the bag could use that one just as easily. I did not touch the bag. I started loading, and was in fact almost done when this woman came up behind me and grabbed the yellow bag. She snidely told me that the bag was in front to hold the machine. She did not identify herself as an employee, let alone one on duty. Between this and her tone, along with the fact that the other machine was right beside me, adding only a step and a few seconds onto her task, I became irritated. At this point, I will willing admit I did not handle the matter in the proper way and did in fact become belligerent and di use foul language directed at her. Not my proudest moment..She then proceeded to berate me on how I could have waited, and I took the larger of the washers(they were the same size). When I pointed out that they had their super washer available she stated that it was in use. I pointed out to her that when my friend and I walked in it was not, and it was my friend who was using it now as he had a larger load then I did, and pointed out that she had also taken up the entire back row of machines. She then informed me that she could use as many washer as she wanted, that there were other laundromats in town, and that I would not be using the facilities again. It was then that I realized she was a worker, and that she was one of a noted attitude problem from others in my building that had been going there on my recommendations. I then informed her that preference should be given to the walk-in customers as the employees had plenty of time, including after hours to get any other washing done. I did also say she was delusional ( as I said, not my finest moment). She continued to tell me how, if she wanted, she could take the entire row of machines for store laundry, if she wanted. Again she also point out that there were other laundry in the city. I let the matter go, but she would not stop. She continued in the side conversation that people use, trying to make it look as though they're not talking to you. It wasn't until I finally informed that we would see how the corporate office felt on the matter, that she suddenly decided that I was harassing her. She then had her other worker call the manager and proceeded to tell her that I was harassing her and she wanted me removed. The manage, without even bothering to get my side of the story authorized her calling the police to have me removed. She then proceeded to gloat on how I would be removed and not be coming back.She made sure to go out and meet the police to get in her side of the story. The police, clearly have their mind made up didn't bother hearing me out either. They told me I would have to leave the store. They all acted like it was a big deal that were graciously allow me to finish the five minutes on my laundry that I had paid for previously. Yes, it was very big on them to let me go standing in the outdoors in pre-winter weather with a sack of wet clothes. I should be so grateful. Then, when I told them that my associate would finish my laundry for me and I would wait in his vehicle, all they had to say was as long as I didn't come back in they didn't care. Of course the employee had to again *** that there were other laundries in the city... Then after my friend finished my laundry for me, which took longer because neither of the two machines in question even went into the spin cycle. He walked out with my items and then went back into retrieve his item. He had said nothing before during or after this whole episode. Yet, this employee still felt the need to say to him, " Have a nice day, somewhere else.". I have urged everyone in my building and our sister building not to use this facility. I may continue to use Pratt Abotts services, depending on their response. But, it will not be there Westgate location. I urge everyone familiar with this business not to use this location and the company itself with caution. .
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  • Normally an excellent company with pleasent employees
  • Lately poor customer service

Preferred solution: an acknowlegemnet that the employee has been reprimanded, or even fired

User's recommendation: Do not use the West gate facility and use caution with all of Pratt Abotts services

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