Resolved
Lee F Vkm
map-marker Brookline, Massachusetts

Resolved: Horrible return service for a company that does a fair amount of mail order.

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Updated by user Jan 06, 2025

Company fixed the issue and I have been provided with apology. Apologized And waived the fee for the return.

Original review Jan 06, 2025

The company should have a phone number for returns because the online system for a return is not working for me. The company does not send me a verification code, etc..

I filled out a form two weeks ago no response and no ability now to return an item that is in perfect condition.

Never tried on because I ordered two sizes and the first one I tried on fit. I am a long-term customer of this company, but I will no longer be ordering via the mail.

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User's recommendation: Hopefully there’s a boutique in your area that sells Perry underground

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