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Prairie State Bank and Trust

Prairie State Bank and Trust

www.psbank.net
What is your customer experience with Prairie State Bank and Trust?

Prairie State Bank and Trust Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Prairie State Bank and Trust has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations say "Avoid At All Costs." The rating distribution is 100% unfavorable.

Positive Feedback

There are no positive points highlighted in the available Prairie State Bank and Trust reviews; product diversity and price level were cited negatively.

Negative Feedback / Risk Areas

  • Unexplained daily spending limits causing declined transactions and embarrassment, a frequent customer complaint.
  • Poor responsiveness of customer service and limited availability, including no weekend support.
  • High price level and dissatisfaction with product and service diversity.

Key Takeaways for Future Customers

  • Expect unreliable card access and confirm daily limits before travel or large purchases.
  • Be cautious about customer service availability and escalate Prairie State Bank and Trust customer complaints early.
  • Compare fees and product options with other banks given reported high price level and limited services.
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Chance P Yls

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Verified Reviewer
| map-marker Jacksonville, Illinois

An Embarrassingly Bad Bank

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Card spending can be suspended without warning due to a daily limit.
  • Weekend support is unavailable and service is unhelpful.

If you enjoy having random limits placed on your daily spending without rhyme or reason given by your bank, you're in luck! Prairie State Bank & Trust is for you. Without warning, they will suspend spending on your account because you have surpassed a daily limit that they seemingly impose on customers who have 'spent too much'. That's right! You needn't decide when to stop spending your own money. They will decide for you!

Get ready to enjoy having your card rejected at any number of businesses despite having literally thousands of dollars on hand for your transaction. Do you enjoy being humiliated when out with clients? Is it fun for you to have your personal credibility questioned because your bank is inept? Prairie State Bank & Trust is for you! Just leave it to them and, before you know it, you'll be stranded in some random state after the hotel you booked can't process your card. Enjoy sleeping in your car despite having plenty of money in your account to cover booking an entire floor of that hotel! Hope it's not cold outside!

Oh, and should you encounter a customer service representative, get ready for another fun ride! After all, this is YOUR fault. Don't forget that. You did this to yourself and put yourself in this situation by spending too much of your own money. How much money are you allowed to spend, you might (rightfully) ask before they suspend your spending?

That's the fun part! You won't know! One teller will say it's one amount and then another will tell you a different amount. It's a surprise, don't you see? If you knew or were given some sort of warning before this happened...where's the fun in that?! Relax. Enjoy yourself. It's just money that you need to live on. Chill.

Don't lose your temper. Don't you dare threaten to take your business elsewhere because they'll make that incredibly complicated regardless. Nah. It's best to just suck it up and let these rednecks handle your money.

Prairie State Bank & Trust is the absolute epitome of some small-town bank run by a Boss Hog type of character. This is one instance where supporting one of the 'little guys' will bite you in the *** Numerous times. These idiots can't balance a check-book much less run an entire bank.

In all seriousness, this whole organization needs to be cleaned out from the top down. Fire the President/CEO and move down the chain from there. I mean, what kind of bank in 2022 doesn't have customer service available on weekends? That alone is reason for you to avoid them. And, to top it all off, they're rude, their tellers are ugly and the branch manager I spoke with reeked of booze and slurred their words. So, there you go.

Preferred solution: I don't want anything. I just want to warn others.

User's recommendation: Avoid At All Costs

View full review

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