Powtoon
Powtoon Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Powtoon has a 4.0 star rating based on 1 customer review. Consumers are mostly satisfied. Reviewers value Billing Practices and Website, and the price level is reported as low.
Key Takeaways for Future Customers
- Read pricing details and the Pricing page carefully before purchase.
- Preview features to avoid encountering Pro-only assets after creating content.
- Expect subscription terms; check for auto-renew details.
Negative Feedback / Risk Areas
- Complaints about undisclosed Pro features requiring extra purchases.
- Reports of no refund for Starter Plan and unexpected double charges.
- Auto-renew information can be hard to find, creating subscription and billing issues.
Positive Feedback
Reviewers cite a satisfactory website experience and low price level for the service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Powtoon has a 4.0 star rating based on 1 customer review. Consumers are mostly satisfied. Reviewers value Billing Practices and Website, and the price level is reported as low.
Key Takeaways for Future Customers
- Read pricing details and the Pricing page carefully before purchase.
- Preview features to avoid encountering Pro-only assets after creating content.
- Expect subscription terms; check for auto-renew details.
Negative Feedback / Risk Areas
- Complaints about undisclosed Pro features requiring extra purchases.
- Reports of no refund for Starter Plan and unexpected double charges.
- Auto-renew information can be hard to find, creating subscription and billing issues.
Positive Feedback
Reviewers cite a satisfactory website experience and low price level for the service.
Fooling customers
- - The platform hides Pro-only materials and features until after you buy.
- - Starter is billed monthly and auto-renews quietly; refunds were not offered.
It does not show you what materials and functions are only for the Pro Plan before you complete and go to the purchasing step. I completed my video making, and then I was told that I have to buy to starter plan to export it in MP3 format.
I purchased it, and then I was told that I have used some pro stuff, like effects and pictures, in my video. In order to keep them, I have to buy a Pro Plan. Why am I not told ahead of time??? Moreover, they would not refund me the money I spent on the Starter Plan.
Why do I need to pay twice????
In the end, I paid for the Starter Plan, monthly subscription. Three months later, which is today, I found that my plan was auto-renewed. I do not remember their website writing anything about auto-renew, and so I went back and found that it was not mentioned anywhere on the payment page, and it was only written at the bottom of the Pricing page.
If you do not search for it deliberately, there is no way you can find it.
I feel this company is fooling customers like me and wasting my money and time. I do not think that customers should pay to a company like this and helps it to survive.
Preferred solution: Let the company propose a solution
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