PowerXL Smokeless Grill
PowerXL Smokeless Grill Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied with PowerXL Smokeless Grill reviews; rating distribution shows 100% unfavorable and recurring calls for delivery of goods.
Key Takeaways for Future Customers
- Expect mixed product quality though some note family size and good performance.
- Watch for unexpected charges, billing and refund issues when ordering.
- Prepare for difficult customer service and slow delivery or back order handling.
Negative Feedback / Risk Areas
- Frequent customer complaints about false advertising, extra charges, and refund delays.
- Reports of poor warranty support, damaged or flaking coatings, broken hinges, and missing griddle plate delivery.
- Website and support hard to reach; issues resembling an auto-ship or subscription billing model.
Positive Feedback
Some users call it a good family-size grill and say it cooks well when intact.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied with PowerXL Smokeless Grill reviews; rating distribution shows 100% unfavorable and recurring calls for delivery of goods.
Key Takeaways for Future Customers
- Expect mixed product quality though some note family size and good performance.
- Watch for unexpected charges, billing and refund issues when ordering.
- Prepare for difficult customer service and slow delivery or back order handling.
Negative Feedback / Risk Areas
- Frequent customer complaints about false advertising, extra charges, and refund delays.
- Reports of poor warranty support, damaged or flaking coatings, broken hinges, and missing griddle plate delivery.
- Website and support hard to reach; issues resembling an auto-ship or subscription billing model.
Positive Feedback
Some users call it a good family-size grill and say it cooks well when intact.
Coating flaking off
Love thegrill and only use grill top ! Grill top coating flaking off and only had it a couple months!!
Preferred solution: New grill tops
User's recommendation: Nothing will see what company does
Vancouver, Washington
You have false advertising you said it was 1495 for the grill $14.95 for 30 days 3 free trial you don't say that in the commercial I don't want anything to do with your company unsubscribe me
- False advertising about a $14.95 price.
- There is a 30-day free trial.
- After the 30 days, an additional $29.95 is charged.
You have false advertising you say it's going to be $14.95 it's not 1495 **** for the 30 day free trial then to get that 14-day free trial it's another chunk turned up be 29.95 and then that's after that after the 30 days
User's recommendation: Listen to the between the lines
Resolved: Poor design app plastic.
- It cooks well but is poorly made; hinges crack after less than 2 months.
- The company won't replace it and the warranty is unclear.
Company fixed the issue and I have been provided with product replacement. I contacted BBB about this issue and after they contacted manufacturer, I received an email about sending me a replacement.
If I did not contact BBB I would not have received the replacement. Thanks to BBB.
It cooks pretty good but it is made poorly. All plastic except the glass cover which is to heavy for plastic hinges which are cracking after less than 2 months.
Only used several times. Contacted company they stated they are not responsible for replacement.
I would have to try where item was bought. Never heard of a product that the manufacturer does not warranty.
Preferred solution: Let the company propose a solution
User's recommendation: Don't buy
Not what I ordered
- Spoke with someone yesterday who referred me to Amazon.
- Amazon said they have to take care of it.
- I just want the family-size grill I ordered.
Talk to someone yesterday they referred me to Amazon said they have to take care of it Amazon said they have to take care of it so nobody wants to claim responsibility and all I want is my family size grill that I ordered
- Family size
Preferred solution: Deliver product or service ordered
Extra charges on my card and my shipment didn't arrive
I called to receive a free grill part for my grill. They keep charging my card $17.05.
The is the second time and I want my money refunded. I never received the grill part.
Preferred solution: Full refund
Stockton, California
Response
Order received as requested. Difficult to reach manufacturer by phone.
Finally found a phone number that works. Order and tracking number should be provided upon purchase.
User's recommendation: Ask for tracking number
Did you get the grill back
- FedX picked up the grill but no tracking number was given.
- The seller said they had not received the grill.
- I want a refund or the grill returned.
I received the grill but didnt open. I called FedX and told them to pick it up.
The employee from Fedx came the next day.
He picked up the grill. He didnt give me a tracking number or anything else.
I assumed the grill was sent back until a monthly installment was taken from my. Bank Account. I then called the company where I purchased the grill
There I was informed they had not received
the grill back
I then called Fedx who asked for a tracking number which I didnt have as the Fedx man did not give me one.
They denied having the pickup.
I saw the Fedx driver who said he remembered picking it up and took it in to be returned
I then again called the company i bought the grill from as they took out another payment out of my Bank Account.
They said they still had not received it back.
I am paying for a grill that I dont have. I feel like i have been robbed.
I need my moneh back or my grill.
Jacki Hamm
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy from the company or ship by Fedx
Orange, Texas
Back order
- Lid ordered 3–4 months ago; backordered.
- Card asked if I still want the lid, with no refund.
- I want to speak with a human for an explanation.
I am very upset I ordered a new lid about 3-4 months ago. I was told it was back ordered, information I garnered on my own.
Time went by I know that these things do this occasionally. Again later I still havent got the lid. So I received a card in the mail asking me do I still want the lid. No mention of refunding my money.
I do not want to cancel my order. I just would like to talk to a human regarding my order with an explanation of what is going on.
User's recommendation: Do not buy any of their products because you cannot get replacement parts or talk to anyone at their company!
Orange, Texas
Back order
I was finally contacted and according to the man I talk to said I need to reorder the lid because after so long the order cancelled. So I reordered and now awaiting for it to come in.
User's recommendation: Think a while before ordering their products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtra charges on my csrd
- Expected a free pancake plate but found a paper in the box.
- Charged 15.99 and 17.99, and the rebate code did not work.
Was expecting a free pancake plate in the box but got a piece of paper that to call just pay shopping and handing 15
99 got charged that plus 17.99 plus the rebate code given did not work. Please help me with this matter Jerry Nelson
- Good product
- Did not get what was advertised the pancake plate
Preferred solution: Price reduction
Minneapolis, Minnesota
Where is my replcement
I spent $100 in shipping on 2 broke units. Where is my new *** grill.
You guys *** me 2 times in shipping as they are *** junk.
I even got extra warranty. You are a *** loser crook.
User's recommendation: Faster and more open hours
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure to deliver griddle plate
- Order #637447****7080**** placed on 12/28/20 for a free griddle.
- 1/28/21: told it would ship in February.
- 2/14/21: out of stock; ships 3/6.
Ordered the supposedly free griddle that was included with the grill order # 637447****7080**** on 12/28/20. Called on 1/28/21 to check on order status and was told it would be shipped in February.
Called company again 2/14/21. Was told by a recording they had rec'd my order without even asking for the order# and told that the item was out of stock again and would be shipped on March 6. However, if you go to their web page to order a griddle it clearly states in stock.
Obviously customers are being given the run around. The griddle was the main reason I purchased the grill in the first place I would appreciate a straight and honest answer will I or will I not be getting the grill plate.
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure the so called free griddle is in the box. (FYI there is a shipping and handling charge of $17.67)If you F
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisleading Advertisements
- The PowerXL Smokeless ad seemed deceptive about a free 30-day trial.
- They charged a 41+ fee, 39.99/mo for 3 mo, taxes before delivery; rep hung up.
The ad for the PowerXL Smokeless was deceptive. It offers a free 30 trial for 14.99+ free shipping.
The agent explains free shipping is only available if you purchase the grill outright. But they take your credit card info process the fee which they then after you're charged is $41+ !!!
And $39.99 per month for 3 months if you decide to keep the product.
And they charge you taxes on the product before you even receive it or complete the trial period! When I disagreed with the extra charges she (India) hung up in my face!!!
Preferred solution: Price reduction
Did not come out like you see on TV
Company fixed the issue and I have been provided with full refund. have not resolve yet.
I sent back Power XL on June 25 , I called 6 times since then if you received the package, they told me that they have not, it's been about one month , and I still not received refund yet
- When you cook salmon it smoke a lot
Preferred solution: Full refund
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