SCAM & FRAUD Alert!!!
The Power Business Machine, Mr. Connie Powers-President & Owner and his company is a nightmare (SCAMMERS) and I'm adding more details to avoid a bigger one. I've waited a long time to get toner sent (about a month long). That's about a month of paying their fees and not being able to use their copier. For the last three months (around May), I've had to request technical support on their SHARP copier machine because it malfunctioned/didn't work. One-two weeks wait to get someone to come over. Customer service is also insanely bad. Mr. Connie Powers-owner and Kenny Wells- General Sale Mgr does not return my calls for basic info (i.e., copy of contract) or to handle any complaints. I called a lot because we tried to contact Powers Business Machines to get a copy of the contract when we didn't want to deal with the company anymore and couldn't get a hold of him. From what I was told, we needed to get a hold of him to get a copy of the contract. With the amount of times I called, I feel like I should have been successful in reaching him and him talking to my boss since most of the time I called to see if he was in the office, I try to make sure my boss was in the building and not busy doing some labwork. I called several times and with days in between sometimes; I would say it was two to three weeks of calling. There are also random fees we needed explaining because we couldn't make sense of it without the contract. When we started to feel we weren't getting what we paid for (toner delivery slow, service a little slow, no contract copy given), we really began questioning things. Those days of waiting for service and toners really seems add up because some of our stuff looks *** without color. I really feel service had been very bad in every way since our contract is about to expire and I feel they know we're not going to sign again with them (i.e., I said I was looking for other companies at one point) because I'm not sure why else we haven't been able to get our copy of the contract. Know your consumer rights:
Washington, District Of Columbia
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