claudia b Hko

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Subjected to unjust and substandard treatment

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On October 8th, my daughters and I went to Powerhouse Pub to celebrate my daughter's acceptance into medical school. Unfortunately, during our visit, an upsetting incident occurred.

A group of girls began laughing at my daughter, who was upset/crying about a personal matter. When my older daughter confronted them, asking them why they were laughing, things escalated quickly, with one of the girls becoming aggressive, getting in my daughter's face and using profanity. She then attacked my older daughter, tearing out a significant chunk of her hair. Security intervened, expelling everyone involved.

I called the police to press charges, but while we waited for the police, the security guards were dismissive and treated us poorly, even insulting my younger daughter, who was upset about her sister bleeding and being attacked. We requested to view the video footage to understand exactly what happened, but they claimed the cameras weren't working that night, which seemed questionable. Tensions escalated between the security officer and myself since he was insulting my daughters, and because of this, they banned my daughters (possibly me as well) from attending all clubs/bars with driver's license scanning.

Despite both of my daughters' attempts to contact the owner by email and phone, their calls were never returned. They even went into the bar several times to clear it up, and one of the female bartenders treated them like criminals and was extremely rude.

Having heard all this, I decided to contact the manager and see what could be done.

After speaking to Eric for a few minutes, he refused to let me speak, making up a story about my kids being in a group fight, which was not true. He said they would not be removed from the list and hung up on me.

I was stunned. I didn't even get two words in before he hung up.

It's disheartening to witness this establishment handle this situation so poorly.

My daughters are good people, who have never been part of any disputes and truly do not merit such treatment.

View full review
Loss:
$60
Cons:
  • Staff and upper management are unprofessional
  • Staff is unfriendly

Preferred solution: To get my daughters off the Patronscan banned list

User's recommendation: Avoid visiting the Powerhouse Pub. Most of the staff there are exceptionally unfriendly and unprofessional.

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