Powerhouse Pub
Powerhouse Pub Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Powerhouse Pub has a 1.0 star rating from 1 review and consumers are mostly dissatisfied, with recommendations to avoid the venue.
Positive Feedback
No positive remarks were reported in the available Powerhouse Pub reviews; the single account focuses on a serious incident and poor treatment by staff.
Negative Feedback / Risk Areas
- Unfriendly, unprofessional staff and dismissive security during an assault incident.
- Refusal to provide or claim cameras were not working when requesting video footage.
- Poor follow-up from management and no returned owner calls, fueling Powerhouse Pub customer complaints.
Key Takeaways for Future Customers
- Expect issues with customer service and escalations if incidents occur.
- Be cautious about safety and security responses at the bar or club entrance with driver's license scanning.
- Document interactions and consider contacting authorities due to reported poor owner and manager follow-up.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Powerhouse Pub has a 1.0 star rating from 1 review and consumers are mostly dissatisfied, with recommendations to avoid the venue.
Positive Feedback
No positive remarks were reported in the available Powerhouse Pub reviews; the single account focuses on a serious incident and poor treatment by staff.
Negative Feedback / Risk Areas
- Unfriendly, unprofessional staff and dismissive security during an assault incident.
- Refusal to provide or claim cameras were not working when requesting video footage.
- Poor follow-up from management and no returned owner calls, fueling Powerhouse Pub customer complaints.
Key Takeaways for Future Customers
- Expect issues with customer service and escalations if incidents occur.
- Be cautious about safety and security responses at the bar or club entrance with driver's license scanning.
- Document interactions and consider contacting authorities due to reported poor owner and manager follow-up.
Turn one complaint into a collective action
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Verified Reviewer
Subjected to unjust and substandard treatment
- - Daughter assaulted; hair torn.
- - Security expelled those involved; police called.
- - Mgmt unresponsive; cameras not working; bar ban.
On October 8th, my daughters and I went to Powerhouse Pub to celebrate my daughter's acceptance into medical school. Unfortunately, during our visit, an upsetting incident occurred.
A group of girls began laughing at my daughter, who was upset/crying about a personal matter. When my older daughter confronted them, asking them why they were laughing, things escalated quickly, with one of the girls becoming aggressive, getting in my daughter's face and using profanity. She then attacked my older daughter, tearing out a significant chunk of her hair. Security intervened, expelling everyone involved.
I called the police to press charges, but while we waited for the police, the security guards were dismissive and treated us poorly, even insulting my younger daughter, who was upset about her sister bleeding and being attacked. We requested to view the video footage to understand exactly what happened, but they claimed the cameras weren't working that night, which seemed questionable. Tensions escalated between the security officer and myself since he was insulting my daughters, and because of this, they banned my daughters (possibly me as well) from attending all clubs/bars with driver's license scanning.
Despite both of my daughters' attempts to contact the owner by email and phone, their calls were never returned. They even went into the bar several times to clear it up, and one of the female bartenders treated them like criminals and was extremely rude.
Having heard all this, I decided to contact the manager and see what could be done.
After speaking to Eric for a few minutes, he refused to let me speak, making up a story about my kids being in a group fight, which was not true. He said they would not be removed from the list and hung up on me.
I was stunned. I didn't even get two words in before he hung up.
It's disheartening to witness this establishment handle this situation so poorly.
My daughters are good people, who have never been part of any disputes and truly do not merit such treatment.
- Staff and upper management are unprofessional
- Staff is unfriendly
Preferred solution: To get my daughters off the Patronscan banned list
User's recommendation: Avoid visiting the Powerhouse Pub. Most of the staff there are exceptionally unfriendly and unprofessional.
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