Christy E Ebl

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Verified Reviewer
| map-marker Greenville, Pennsylvania

Solar pannels are not working

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We spent almost $100,000 on solar panels that have completely stopped working. We have no recourse as any phone number I find is out of service. We have no idea who to contact since Power Home Solar went out of business. When they were working, they didn't produce nearly as much as they represented to us. This is a scam company. I am hoping someone starts a class action lawsuit against them so we can join and recoup some of our money.
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Cons:
  • Misleading
  • Keeps breaking down

Preferred solution: For them to get fixed

User's recommendation: DON'T WASTE YOUR MONEY

Patricia G Qtz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Aguadilla, Puerto Rico

Pissed consumer

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PowerHome Solar - Pissed consumer
No answer in customer service numbers, seller employee is a mediocre. Would have liked to have known that financing meant a home improvement credit card because then I would have done it.
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Pros:
  • Equipment of the solar battery is not bad
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Dont buy

Barbara J Mox

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Verified Buyer
|

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Verified Reviewer
| map-marker Snake Spring, Pennsylvania

48k spent promised the world and no light bill to government rebate check. Nothing delivered and still have a huge light bill

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PowerHome Solar - 48k spent promised the world and no light bill to government rebate check....

EX husband insisted on installing these at my protest. The panels have not worked from day one and installers had no clue what they were doing.

After 10 attempts finally got someone out to look at they fixed one thing and said we were good to go. NOT. Husband left premise and Im stuck paying for 48k for something that does not work did not receive a government rebate nor does it produce enough power to even slightly reduce my light bill.

Total scam

Artists. CEO has made billions and lives in a mansion and drives expensive cars on the backs of customers who in good faith signed up to go green and expected this expensive green option to work.

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Loss:
$9000

Preferred solution: Full refund

User's recommendation: Stay away. They prey on anyone who will listen

Paulette H Ojn

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Verified Reviewer
| map-marker Mooresville, North Carolina

The worst company.

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No matter how many times they have come to fix things they wouldn't even be gone 24 hours and it would quit working again. Now this website gave me numbers to call that don't work. So who do we call? And I am still paying for them started at over $53,000.
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Loss:
$53
Cons:
  • Does not help

Preferred solution: Full refund and remove everything and put my house back to the way it was.

User's recommendation: No future

Barbara J Mox

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Verified Reviewer
| map-marker Lake City, Michigan

48K worth of solar panels do not work. Still have huge power bills and very little power generated. Also NO rebate or tax credit received for the purchase in 2020.

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What customer service??? there is NO customer service and still have to pay the 48K monthly payment and have huge power bills with very little power generated
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Loss:
$48000
Cons:
  • Company changed their name and declared bankruptcy

Preferred solution: I would like to have working panels and a refund of the interest and principal for the 3 years that they did not work. $300.00 per month X 37 months = $11,100.00

Kathleen Stout

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Verified Reviewer
| map-marker Mooresville, North Carolina

Customer service

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Updated by user Apr 16, 2023

It hasn't I keep getting the run around from the loan company. The company that made the crap won't help or give me the place to send back.

Now they want to send people to install some updates. I'm not been living in that house in that state for 2+ years now. Yet I'm still payin on it so my credit won't go to crap. An I need it down here.

The price of power is to freakin high in Pickens county.... God Bless!!!!

Original review Feb 23, 2023
Had to hit at least one star. What they need is a negative rating. This company is now out of business. They never helped me. I'm finally on my way to ridding myself if this horrible product.
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Loss:
$60
Cons:
  • Saw me as a person in need took advantage of it

Preferred solution: Full refund

User's recommendation: Do not purchase

All S Ish

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Verified Reviewer
| map-marker Bloomington, Indiana

Shutting down Solar to do electrical work

In-correctly shut down my solar system, and the people at Generac/power home solar were awesome and friendly. They had me up and running in minutes. They also offered me different ways to charge my Generac batteries. My electric bill is even smaller than the last now!! Thank you. Chris
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Jasmine B Uxj

Account

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They messed up my account and now I can't get in contact with someone. No number always wrong number
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Loss:
$17000
Cons:
  • Never works properly cant get in contact with anyone

Preferred solution: Full refund

Jayjay G

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Verified Reviewer

They did not put the right meter on my house

They did not put the right meter on my house And it is not working and the state cannot change it that is the meter
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Loss:
$400

Preferred solution: Full refund

Anonymous
map-marker New Bethlehem, Pennsylvania

Just got it then file bankruptcy

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Will not answer phone or disconnected. Got it new in April they filed bankruptcy. I had to keep calling during installation process is only reason I got it done. I made calls to electric company they helped getting it hooked up & running I spent numerous hours calling to get job finished.
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User's recommendation: Stay away from power home Solar.

Anonymous
map-marker Cartersville, Georgia

Account

Cant get intouch with anyone solar down account is wrong Hard to get incontact with yall I know my account is wrong
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Jennifer Y Tcc

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Verified Reviewer

System has been down for months, leaky roof, broken window

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At installation they messed up my roof and it caused a leak. No one would answer as water poured in my house.

I had to pay a contractor to go up on my roof in the rain to cover my roof and solar panels with a tarp. Days later I got a response that they would send someone to look at it. While I was at work a red car pulls in my driveway and 2 men got out of the car went on my roof and poured tar over the holes, took the tarp off and left. My neighbors saw this and told me when I arrived home.

The water caused mold to grow in my walls. They brought a mold specialist in that tested my entire house. Found mold in my walls, window and in the air. It took approx 6 months for them to replace the window and wall that had mold.

My system was not working and I called because my electric bill was going up. They sent someone out who told me that they had wired it wrong and a part was bad. They replaced the part and I was up and running again. Then I got a $350 electric bill...

my unit was completely down. I called and found out it had been down for 2 months and they don't do anything about the notifications they get on their side. I was never given access to the "portal". So I had no way of knowing until I got the bill.

I called in and they said there was nothing they will do about the bill but they would provide a replacement part and get it back up and running. I took a day off work to sit at home to wait. The day before I get a phone call They didn't have people to replace the part as they have closed the Richmond branch. They pushed me out another 2 weeks.

The woman on the phone was rude to me when I told her I was at work and was not happy that I would be going longer without it working and it would cost me over $1000. They don't care that I'm paying out... they have made that clear on every call. I'm still sitting without working solar panels and from looking on line they will be going out of business with all the lawsuits about them lying.

Beware they now go by Pink Solar... I currently have a $52K paperweight on my roof.

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Loss:
$52000

Preferred solution: Price reduction

User's recommendation: Stay away. No one will touch my roof because of them.

Angela R Dol

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Questions

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PowerHome Solar - Questions
Updated by user Nov 02, 2022

Power home solar now known as Pink Energy has filed bankruptcy so I guess I am on my own!

Original review Oct 03, 2022
I do not think my system is working. At least my electric bill says it is not. Tried to call but no one answered.
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Pros:
  • Great sales
Cons:
  • Could care less about you after installations is complete

Preferred solution: Tech support and an upgraded router! Mine is less than 3 years old and they no longer support it! They should pay for the upgrade not me! We haven’t been able to monitor our system since 6/2022 and it went active in 1/2020!

Swayzie Gfk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Pink Energy Customer

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PowerHome Solar - Pink Energy Customer
We purchased a solar system from Powerhome solar now known as Pink Energy the total cost was $56,000 I saw the news coverage that Pink Energy has closed their doors leaving customers with still having to make payments. I contacted Gov. Bill Lee for help here in Tennessee.
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Loss:
$56
Cons:
  • Rip off
  • Promise stuff they cannot give
  • Misleading

Preferred solution: Full refund

User's recommendation: No Don’t go with them

Wetzel Vvo
map-marker Palm Bay, Florida

MINIS --- 10 STARS WORTHLESS

They finally get the solar panels installed then there not working POWER HOME HAS SHUT THEM OFF BUT IM STILL HAVING TO PAY FOR THEM. NOW IM NOT ONLY HAVING TO PAY FOR ELECTRICITY BUT PAY FOR WORTHLESS SOLAR
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User's recommendation: Run when ya see the Coming. I wonder how many Elderly they have riped off including me.

Gary K Jux

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Verified Reviewer

I can’t find anyone to speak with! My solar power backup general have quit working! We pay on time, we pay every month ! It apparently hasn’t been working for sometime? Are you still in business? 815-

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I need repair! I need repair! I need repair! I need help! Can you help? Will you please help? Help! Help! Help!!!
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Preferred solution: Assistance! Help! Call! Leave a message! Repair my system? Generator isn’t working!

User's recommendation: They suck!

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