Just run around

I place a order for a carport and put a down payment said 4to6 weeks notting yet. Got send pictures which is a joke I myself not need a picture to start making a building.which I would have looked at reviews and the Better Business before I order.. all they do is give you a low price and got your down payment and never hear from them.

User's recommendation: Run as fast as you can.

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ID
#3304517 Review #3304517 is a subjective opinion of poster.
Location
Mission, Texas

Why lies and waste time

I spoke to Lori Malone asst sales mgr we spoke many times about a 30x70 building. I was crystal clear that I was building a music studio and a residential apartment. WHY after weeks of planning and working with Lori, today I found out by her own company that they sell only storage buildings NOT recommended for my purpose.. Why did the asst sales manager who stroked me for weeks then basically say oh well

User's recommendation: stay away from this company.

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ID
#2893419 Review #2893419 is a subjective opinion of poster.
Location
Kodak, Tennessee

Horrible experience

Summary of compliant: l No idea who we were working with? Eagle, Powerbilt, Carolina carports??? l No communication for many weeks l Impossible to get through their phone system, spent countless hours on hold trying to obtain order status l Spent weeks trying to get response for status and delivery dates. l Poor and unprofessional communication with all Employees we worked with after the sales process l Incompetent- Lost construction site pictures that they required I send during sales signing l Horrible communication skills and poor hand-off from sales to delivery l We were promised a Sept install however, ended up being delivered mid-October l We were sold "Z Brackets" that were not needed (per the installation crew) l Delivery Scheduler finally made contact with me and demanded we send a second deposit by Noon that day (2 hours' notice) by written personal check via certified mail before she could schedule delivery. We were never informed a second deposit would be needed. We were never informed that electronic payment options were only available for substantial additional fee. Never a sense of urgency from anyone except the scheduler. I had to cancel my workday meetings so I could scramble to get to the post office and send this second deposit I was not aware would be needed by Noon. Once I sent it I was never able to get the Scheduler to return my calls or texts ever, as I was still needing a delivery date. I did however specifically inform her that I was going to be out of town during the upcoming week thus requested she call me back with the delivery date. No return calls despite the fact that I left her countless voicemails and sent her many texts without response back from her. l Delivery Scheduler requested we re-take and resend photos of the construction site as she never received them from the sales order. I had already submitted them 8 weeks prior at contract signing, thus had scrambled to retake and resend them by the same Noon deadline she provided me for the additional deposit request. Incompetency is an understatement. l Delivery Coordinator was impossible to reach. I left him several voicemails asking for a delivery status update to make sure he was aware I needed to plan for delivery as I was going to be out of town the upcoming week. l Finally made contact with a HUMAN who indicated my delivery was scheduled for the NEXT day. I immediately let them know that I had plans to leave town at 10am thus the installers would need to arrive before 10AM so we could provide instructions around window/door placement before we left town. l Installation day shows up and we wait for HOURS for the installers as we were very clear we needed to leave town by 10AM. I start trying to reach any live human and leaving texts and voicemails as I was anxious to leave town. Finally at 6PM we make the decision to leave town as we are now 8 hours LATE to leave for an out of town event I had planned for over a year to celebrate a special birthday, and we have still not been able to get a hold of anyone that can tell us the status and installers have still not showed up. l Delivery Coordinator left me a voice mail indicating "my delivery and installation was completed". -Completely inaccurate as I was still waiting to find out delivery and installation dates l 6:30 PM day of installation the installers FINALLY call us and indicate that they are at our property. We are now 30 minutes out of town and they demand we turn around and drive back to meet them despite the fact we have been waiting all day and unable to reach anyone all day. Installers also voice concerns about Z brackets in our order that are not necessary and concerns around needing electricity at the job site which we specifically indicated we did not have utilities available during the sales process as well as the initial order process. Again poor communication from sales to throughput. At this point I am thoroughly frustrated with the entire experience and tell them that they can just leave and we are canceling the order as I have lost all faith in this company. l We email (only dang way to communicate) the original Sales team and I indicate I am canceling order as well as second check for additional deposit as they have failed horribly at delivery not to mention ruined a surprise out of town birthday party that I planned a year prior. l Sales team request a conference call and begs us to reconsider and allow them back on property and "they will make it right". Against our best judgement we agree to allow them to come back on Monday and do not cancel the order. l Installers show up as planned on Monday as a second attempt to install barn. They were professional and did a great job however, installers invoice did not include the 2nd deposit we put down or a credit for the Z brackets, thus we did not have an accurate final payment. After multiple attempts by myself and the installers to make contact with the company to find out the accurate final payment so I could write them a check I finally heard back from Ed (Sales Associate), who stated the price is actually HIGHER even with the credit for the Z brackets due a mistake THEY made calculating tax. Again completely incompetent!! He also insinuated I failed to send the 2nd deposit because the tracking number was unidentifiable which was a complete lie since I send them a screenshot of the USPS certified mail itself. When I voiced how ridiculous this was, as their attempt to "make it right" was a far cry from reality he refused to talk to me any longer and told me he would only communicate to my Boyfriend because I dropped an F bomb on our call. Yep, I did, I cussed. Your darn right I did this was a HORRIBLE experience and I had every right to be angry. I should never have believed they would "make it right" because they continued to fail on every level. Maybe Ed should know I signed the contact and NOT my Boyfriend. Either way it didn't matter because we never heard from him again either. I will note the installation crew was great!!! They were the ONLY darn thing that was good about this company. They may have lacked in their ability to speak English BUT they had good communication skills which is something this company could learn from. I would NEVER recommend this company to anyone. Once they get your money they stop communicating and are completely incompetent, unprofessional and rude.
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ID
#2294732 Review #2294732 is a subjective opinion of poster.
New Reviewer

Avoid at all costs and go with a local builder near you!

same as many of the rest of the postings. Ordered 9/11/19, it is now 11/13/19. Have been 'scheduled' and they cancelled out once already. Very poor communication with the companies involved (there are 3). They now say it will be 'sometime after Thanksgiving' (they failed to say which year. Power Built Steel Buildings (888-234-****); Carolina Carports (800-670-****); Outback Buildings (540-382-****) Power Built sells it; Carolina schedules the install and contracts with Outback to do the actual work So far they all suck!
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ID
#1707897 Review #1707897 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$562
Preferred solution
Deliver product or service ordered
New Reviewer

Stephen only concerned with himeself. Doesn't care about you know matter how much money you have spent

Wont return phone calls to orice addition parts or damage parts. When he does finally call back he will act like he wants to get you pricing but never will. I asked him after waiting 10 days for a quote on parts to repair a building I purchased if he wanted my businesss or not and he said he didnt want my business. Why nit just say that uofront instead of waisting my time. He is a low life terd. Use another company. Read the reviews. Its not just me. It bothers me i have to give even one star to rate him and his company.
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ID
#1658335 Review #1658335 is a subjective opinion of poster.
Pros
  • Unknown
Cons
  • Service terrible and they waist your timee
Reason of review
Poor customer service
Loss
$1
Preferred solution
Warn people not to buy from them
New Reviewer

Product not delivered

Put a deposit down and ordered building Oct 30 2017. They said 4 to 6 weeks delivery. Jan 4 2018 still not delivered. We have been calling every week for the last month. Every time they say it will be shipping next week. Same thing again today. Shipping “next week”. Extremely poor customer service.
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ID
#1441237 Review #1441237 is a subjective opinion of poster.
Service
Powerbilt Steel Buildings Shipping Service
Reason of review
Order processing issue
New Reviewer

Update on PowerBilt Steel Buildings

PowerBuilt stood fast and did not refund my money. If I were rich I would have completely canceled and lost the $500.00. I wanted a building to cover a used but in mint condition motor home. Carolina Carports came on Monday 10/16/16 and installed a nice RV cover. I can't complain about them, however the team that did the installation left many, (perhaps too many screws) in the entrance to the carport in the grass. I was surprised to find out that Carolina Carports sent a third company to do installation. So as it stands 3 companies got a piece of my money from one internet inquiry to PowerBilt. I just think it was , "Shady" of PowerBilt to mislead me, or not tell me before signing contract, they didn't manufacture, install or warrant the carport! By the time I figured it all out it was too late. My advice to anyone wanting a Carport or manufactured structure, is to know what questions to ask at the get go. Who manufactures the product, who installs and who warrants? Know that the more hands in the mix the higher the price. My RV is now covered which was my original intent. I would warn strongly anyone thinking of using PowerBilt Steel Buildings to Purchase a Carport though!
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ID
#942974 Review #942974 is a subjective opinion of poster.
Location
Grove City, Ohio
Reason of review
Poor customer service
Loss
$1000
Preferred solution
I wanted PowerBilt to refund my $495.00 so I could use it to buy a building locally. Actually, I think even though I did eventually get the Carport, the third party in this fiasco, Powerbuilt could refund my deposit. Not happy!
New Reviewer
Update by user Sep 26, 2016

Never write a complaint when angry! My Motto and temporarily forgot.

I thought I proof read before I posted but I missed a mistake.

I said I ordered 6/23/16.

Missed TYPO.

I got a quote via Email and printed 6/27/16.

2 panels had been left off that were in the quote. I add...

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1 comment
#2093589

Placed order with Powerbuilt steel rep Frank Montoya. Structure to be provided by Quality Steel Building in Vinyard,Ut.

Deposit sent. I went with Powerbuilt because Frank gave me a guaranteed delivery of six weeks(which was a lie to get my business)but in talking to Quality I was told delivery would be in first part of november....which I was stuck with.

I contacted Quality(11/17/21)and was told there was no order from Powerbuilt. Tried to contact Frank Montoya, but he doesn't answer, or return my calls.

ID
#924323 Review #924323 is a subjective opinion of poster.
Location
Grove City, Ohio
Service
Powerbilt Steel Buildings Customer Care
Reason of review
Also poor customer service and they refuse to refund deposit
Loss
$495
Preferred solution
Full refund

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