Summary of compliant: l No idea who we were working with? Eagle, Powerbilt, Carolina carports??? l No communication for many weeks l Impossible to get through their phone system, spent countless hours on hold trying to obtain order status l Spent weeks trying to get response for status and delivery dates. l Poor and unprofessional communication with all Employees we worked with after the sales process l Incompetent- Lost construction site pictures that they required I send during sales signing l Horrible communication skills and poor hand-off from sales to delivery l We were promised a Sept install however, ended up being delivered mid-October l We were sold "Z Brackets" that were not needed (per the installation crew) l Delivery Scheduler finally made contact with me and demanded we send a second deposit by Noon that day (2 hours' notice) by written personal check via certified mail before she could schedule delivery. We were never informed a second deposit would be needed. We were never informed that electronic payment options were only available for substantial additional fee. Never a sense of urgency from anyone except the scheduler. I had to cancel my workday meetings so I could scramble to get to the post office and send this second deposit I was not aware would be needed by Noon. Once I sent it I was never able to get the Scheduler to return my calls or texts ever, as I was still needing a delivery date. I did however specifically inform her that I was going to be out of town during the upcoming week thus requested she call me back with the delivery date. No return calls despite the fact that I left her countless voicemails and sent her many texts without response back from her. l Delivery Scheduler requested we re-take and resend photos of the construction site as she never received them from the sales order. I had already submitted them 8 weeks prior at contract signing, thus had scrambled to retake and resend them by the same Noon deadline she provided me for the additional deposit request. Incompetency is an understatement. l Delivery Coordinator was impossible to reach. I left him several voicemails asking for a delivery status update to make sure he was aware I needed to plan for delivery as I was going to be out of town the upcoming week. l Finally made contact with a HUMAN who indicated my delivery was scheduled for the NEXT day. I immediately let them know that I had plans to leave town at 10am thus the installers would need to arrive before 10AM so we could provide instructions around window/door placement before we left town. l Installation day shows up and we wait for HOURS for the installers as we were very clear we needed to leave town by 10AM. I start trying to reach any live human and leaving texts and voicemails as I was anxious to leave town. Finally at 6PM we make the decision to leave town as we are now 8 hours LATE to leave for an out of town event I had planned for over a year to celebrate a special birthday, and we have still not been able to get a hold of anyone that can tell us the status and installers have still not showed up. l Delivery Coordinator left me a voice mail indicating "my delivery and installation was completed". -Completely inaccurate as I was still waiting to find out delivery and installation dates l 6:30 PM day of installation the installers FINALLY call us and indicate that they are at our property. We are now 30 minutes out of town and they demand we turn around and drive back to meet them despite the fact we have been waiting all day and unable to reach anyone all day. Installers also voice concerns about Z brackets in our order that are not necessary and concerns around needing electricity at the job site which we specifically indicated we did not have utilities available during the sales process as well as the initial order process. Again poor communication from sales to throughput. At this point I am thoroughly frustrated with the entire experience and tell them that they can just leave and we are canceling the order as I have lost all faith in this company. l We email (only dang way to communicate) the original Sales team and I indicate I am canceling order as well as second check for additional deposit as they have failed horribly at delivery not to mention ruined a surprise out of town birthday party that I planned a year prior. l Sales team request a conference call and begs us to reconsider and allow them back on property and "they will make it right". Against our best judgement we agree to allow them to come back on Monday and do not cancel the order. l Installers show up as planned on Monday as a second attempt to install barn. They were professional and did a great job however, installers invoice did not include the 2nd deposit we put down or a credit for the Z brackets, thus we did not have an accurate final payment. After multiple attempts by myself and the installers to make contact with the company to find out the accurate final payment so I could write them a check I finally heard back from Ed (Sales Associate), who stated the price is actually HIGHER even with the credit for the Z brackets due a mistake THEY made calculating tax. Again completely incompetent!! He also insinuated I failed to send the 2nd deposit because the tracking number was unidentifiable which was a complete lie since I send them a screenshot of the USPS certified mail itself. When I voiced how ridiculous this was, as their attempt to "make it right" was a far cry from reality he refused to talk to me any longer and told me he would only communicate to my Boyfriend because I dropped an F bomb on our call. Yep, I did, I cussed. Your darn right I did this was a HORRIBLE experience and I had every right to be angry. I should never have believed they would "make it right" because they continued to fail on every level. Maybe Ed should know I signed the contact and NOT my Boyfriend. Either way it didn't matter because we never heard from him again either. I will note the installation crew was great!!! They were the ONLY darn thing that was good about this company. They may have lacked in their ability to speak English BUT they had good communication skills which is something this company could learn from. I would NEVER recommend this company to anyone. Once they get your money they stop communicating and are completely incompetent, unprofessional and rude.