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Power Equipment Direct

Power Equipment Direct

www.powerequipmentdirect.com
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1.3 out of 5
1 rated review
1.3
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1 rated review | Is this your business?
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Power Equipment Direct Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Power Equipment Direct has 1.3 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution

  • Recent recommendations regarding this business are as follows: "Don't buy from PED or any of their associated companies!".

Shari H

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 Verified Reviewer

Terrible experience

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1.3

I initiated an online purchase of a cordless Mantis Tiller (3558). When I went to make the purchase, my credit card purchase didn't go through and so I believed that the purchase did not complete.

Therefore I made my purchase elsewhere. The next day I get an email saying my purchase is on the way. I called and after getting quite annoyed, was told they would try to intercept the purchase and get it back to the warehouse. Never happened.

I got an email saying I could ship it back, once it arrived; originally given a deadline of March 29th (which was impossible because it arrived late on March 26th). I got the return date extended and was told I needed to pay for the shipping back and that I should purchase insurance. I went to UPS and was quoted a shipping rate of $89.03.

I contacted the company and went back and forth about the definition of "prepaid" and "shipper". In the end the agent told me that I could always resell on Ebay or Craigslist.

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Cons:
  • Terrible point of sales and confirmation of sale
  • Terrible return and refund policy
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Don't buy from PED or any of their associated companies!

Comment
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