Power Equipment Direct
Power Equipment Direct Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Power Equipment Direct has a 1.3 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations say "Don't buy from PED or any of their associated companies!".
Positive Feedback
No positive comments were reported in the provided review.
Negative Feedback / Risk Areas
- Order processing errors led to unwanted shipment and failed interception.
- Return policy and shipping charges were disputed, raising concerns about billing, refunds, subscriptions handling.
- Customer service was described as unhelpful and gave poor resolution options.
Key Takeaways for Future Customers
- Read Power Equipment Direct reviews before buying and consider alternatives.
- Confirm payment success and track orders to avoid unwanted shipments.
- Be prepared to question charges and insist on clear return terms when contacting customer service about auto-ship or membership issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Power Equipment Direct has a 1.3 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations say "Don't buy from PED or any of their associated companies!".
Positive Feedback
No positive comments were reported in the provided review.
Negative Feedback / Risk Areas
- Order processing errors led to unwanted shipment and failed interception.
- Return policy and shipping charges were disputed, raising concerns about billing, refunds, subscriptions handling.
- Customer service was described as unhelpful and gave poor resolution options.
Key Takeaways for Future Customers
- Read Power Equipment Direct reviews before buying and consider alternatives.
- Confirm payment success and track orders to avoid unwanted shipments.
- Be prepared to question charges and insist on clear return terms when contacting customer service about auto-ship or membership issues.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible experience
- - Card payment failed; I bought elsewhere.
- - Order was on the way; intercept attempt failed.
- - Return requires shipping at my cost with insurance.
I initiated an online purchase of a cordless Mantis Tiller (3558). When I went to make the purchase, my credit card purchase didn't go through and so I believed that the purchase did not complete.
Therefore I made my purchase elsewhere. The next day I get an email saying my purchase is on the way. I called and after getting quite annoyed, was told they would try to intercept the purchase and get it back to the warehouse. Never happened.
I got an email saying I could ship it back, once it arrived; originally given a deadline of March 29th (which was impossible because it arrived late on March 26th). I got the return date extended and was told I needed to pay for the shipping back and that I should purchase insurance. I went to UPS and was quoted a shipping rate of $89.03.
I contacted the company and went back and forth about the definition of "prepaid" and "shipper". In the end the agent told me that I could always resell on Ebay or Craigslist.
- Terrible customer service
- Terrible point of sales and confirmation of sale
- Terrible return and refund policy
Preferred solution: Full refund
User's recommendation: Don't buy from PED or any of their associated companies!
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