shelah j
map-marker Portland, Oregon

No truth-in-advertising here

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had been a patient of the former Dr. (name withheld) for some time, so when he sold his practices to Dr.

Whitake I thought it would be a good time to find another chiropractor closer to where I lived. However, before I could do that, I received a postcard mailer entitling me to a free visit. "Why not give the new team a try," I thought.

When I called to make my appointment, I said I was calling because I had revived the promotion, to which the receptionist said they were happy their marketing was working.

A few months after my appointment I started receiving invoices in the amount of $45.00. When I eventually called them, I was transferred to an office manager who was rude and confrontational.

She told me they never sent out any such promotions and accused me of lying. And before long, she sent me another invoice with a handwritten message in purple ink saying, "still owe" then she drew her version of a happy face.

Then my account was sent to a collection agency for $45.00.

The Truth-in-Advertising law provides clear guidelines under the direction of the Federal Trade Commission to help safeguard consumers from predatory behavior. While I do not believe Dr. Whitake had/has knowledge of this incident, he does hold the final responsibility over the actions of his employees.

Furthermore, it is these types of unethical customs in which principled chiropractic practitioners have been trying to distance themselves from for decades.

Sadly, this clinic may find its road to legitimacy has more speed bumps than expected.

Key Points:

- The promotion was presented at the time of the apt.

- If the promotion was not valid, best practices ought to have been following, i.e.

a discussion on alternative payment options such as insurance, cash, etc. This is especially the case when a practice changes hands and/or when there is change in payment structure.

View full review
Loss:
$45
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Hospitals, Clinics and Medical Centers Expert Talks

4th COVID Vaccine, Monkeypox, Mask-Optional Policy

4th COVID Vaccine, Monkeypox, Mask-Optional Policy

Jan 6, 2022

COVID, monkeypox, mask-optional policy: Are we safe? Watch an expert interview with Prof. Karen Jubanyik from Yale to learn more about viruses and how to stay protected.

Prof. Karen Jubanyik
Prof. Karen Jubanyik

Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article