Poundstretcher
Poundstretcher Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poundstretcher has a 1.0 star rating from 1 customer review and consumers are mostly dissatisfied; the recent recommendation reads do not shop there.
Positive Feedback
No positive feedback is reported; consumers specifically note problems with customer service and Discounts and Special Offers and describe the price level as high.
Negative Feedback / Risk Areas
- Rude in-store staff and accusatory treatment led to a formal complaint and upset customer, reflecting common Poundstretcher customer complaints.
- Unhelpful management response and lack of accountability at the store level.
- Perceived poor value due to high price level and unsatisfactory discounts.
Key Takeaways for Future Customers
- Read recent Poundstretcher reviews before shopping to assess service risks.
- Be prepared for possible poor customer service and confirm pricing and offers beforehand.
- Consider alternative retailers if customer service and reliable discounts matter to you.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poundstretcher has a 1.0 star rating from 1 customer review and consumers are mostly dissatisfied; the recent recommendation reads do not shop there.
Positive Feedback
No positive feedback is reported; consumers specifically note problems with customer service and Discounts and Special Offers and describe the price level as high.
Negative Feedback / Risk Areas
- Rude in-store staff and accusatory treatment led to a formal complaint and upset customer, reflecting common Poundstretcher customer complaints.
- Unhelpful management response and lack of accountability at the store level.
- Perceived poor value due to high price level and unsatisfactory discounts.
Key Takeaways for Future Customers
- Read recent Poundstretcher reviews before shopping to assess service risks.
- Be prepared for possible poor customer service and confirm pricing and offers beforehand.
- Consider alternative retailers if customer service and reliable discounts matter to you.
Turn one complaint into a collective action
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Verified Reviewer
Complaint
- - Could not pay with Apple Pay after phone was stolen; staff asked to empty bag and spoke rudely.
- - Manager could not provide name; no apology; I won't shop there again.
I was shopping in the store on Walworth Road SE17 London on Saturday 19th April. It was approximately 11am.
I was shopping for some supplies for my local business which I own down the road, Barefoot Yoga studio on Browning Street.
When I arrived at the til to pay for my items, I soon realised that I didn't have my phone to use my Apple Pay. I explained to the lady at the desk that I had had my phone stolen the night before and it had slipped my mind and I wasn't carrying my cards ( it was verbatim the truth). The lady replied " I've heard this excuse before, can I check your bag?" Mindfully, I emptied my bag, it was pretty clear that I wasnt stealing because all of the items were laid out on the counter. I was given no apology .
The woman was extremely rude and seemed to have an attitude about her, snarling and cursing at me in disgust.
First and foremost, I was shocked that I was being asked to empty my bag but the way in which the lady spoke to me was unacceptable. I have never been excused of stealing before. I asked to speak to the manager. The lady posing as the manager did not apologise for the women's behaviour and at no point was I treated with respect or sincerity.
The manager would not give me her name and she was not wearing a name tag. I asked for the name of the General or Regional manager. She said that there wasn't a General Manager for the store and was most unhelpful.
As a business owner who regularly shops in this store, I was appalled by the manner in which these ladies conducted themselves. I also employ staff and it is absolutely imperative that if you work in customer service that you are personable, and most importantly apologetic and humble if you get something wrong.
As I left the store, I mentioned that I would never shop from there again because I wouldn't want to be treated in this way, equally I wouldn't wish other customers to be spoken to in this way.
The assistant then replied " I hope you don't come back". I left feeling very upset and discriminated against in the most unprofessional capacity.
User's recommendation: Do not shop there
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Why did you explain anything about your phone? She didn’t care.
If you don’t have the cash or another form of payment on you, you leave. You also are a vile person for misusing the term discrimination.
Right? I’m embarrassed for her that she said anything other than “I’m so sorry. I have forgotten my wallet and will be right back”.