Poundland

They don't Speak to their customers direct. To sort out the problem.

When they use an email complain platform they should at least make sure there is enough space on their email to accept emails..and photos. I had a parcel delivered which I brought batteries,floor tiles, disinfectant and toys for my kittens. The box came wet damaged and destroyed inside the box the disinfectant bottle was busted and spread all over the goods. Wetting everything.

With a powerful smell, so I had to leave this box outside as it is to overwhelming for my kittens. I tried emailing and calling. Finally got through and they are asking me to pack up the wet smelly items and return it to them, after I left it outside in the bin.

So I guessing am not getting a refund. So disappointed.

I went to pay for something at the till.I had to throw my change,1 coin at a time onto the till base in front of a cashier & in full view of a security guard.The next time i asked for help from an available assistant which was made more difficult for me

I have bought several 1/2 metal wall plant baskets with the co co insets

Could you please supply the co co liners separately as they do not last past one season and l don t want to keep throwing the metal out to buy them again

Thanks

Norman graham

I bought a Steam card from Poundland and it didn't work. The staff were not very helpful.

They should check the gift cards before selling them.

Every time I buy a gift card from Poundland, they never work or it says it's been redeemed into another account. My wife can't make the hospital appointment as she is 8 weeks pregnant and is stuck in New York, unable to get home.

Today I went in the south Harrow store knowing what I want.i found the Easter bunny that I want .. I wanted to buy 24 Easter bunnies which I always buy every year but not at the 1-29per bunny..

I asked for store manager to see if I could get all 24pounfs 1 pound for each bunny. I explained I come in here every year at Easter time and they always give me some sort of deal. As I explained i work for a nursery bright horizons and I always treat my class..

but the store manager straight up said no the price is the price shown There was no compromise on prices .. I said to him u are going to lose customers with that sort of attitude.

Have quite a number of points gathered up still waiting on my vouchers in post. Have emailed customer services a few times have emailed mark pym and it has gone to same email address. They dont care as long as people shop at there stores and make money for them.

I was recently informed by Poundland Customer Relations that damage to my property as a result of faulty goods purchased at Poundland is MY OWN FAULT, and that a Gesture of Goodwill payment of £50 is their ONLY and FINAL compensation, which will not cover the cost of replacing carpet damaged by a Paint Roller which snapped and ruined the carpet. I feel all consumers should be aware of this treatment of Poundland customers, and I will make all efforts to ensure consumers are made FULLY AWARE of this situation.

I provided the same photos posted on this page to Poundland showing damage to my property as a result of a faulty Paint Roller which snapped and bounced down stairs, which I was then accused by a Poundland representative of being at fault for, which was also stated in a letter sent to me accusing me of not using appropriate precautions, which I have advised Poundland I did in fact take.

The images clearly showed the snapped faulty paint roller purchased from Poundland, which they stated "there may be an issue" with (quote from response letter). It is obvious that Poundland sold faulty goods and have washed their hands of the replacement of carpets, instead demanding I be happy with a £50 gesture of goodwill, which is not acceptable from a self-proclaimed "Responsible Retailer" - inadequate gesture and treatment of Poundland consumer are far from responsible.

Caring and Responsible Poundland! Happy to sell faulty goods but never happy to cover the reasonable cost of damages resulting from the faulty goods. Does this really sound like a truly Caring and Responsible company?

Is also seems to be the policy for Poundland to remove critical posts from it's customers on Social Media pages, as happened to my initial posts to their Facebook pages highlighting this issue, with the photos included. What does Poundland fear from the sharing of truthful, albeit negative or critical information between it's customers?