No customer service

NoPoundex is using pandemic covid19 to abuse dealers and consumers, call to company in California, no answer even I hold for 2 hours, email to customer service no reply about customer complaints, but when I place the order they reply right away, parts order never ship, they never answer the phone or reply to email complaining, I think consumers and dealers should get together sue them in class actions
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ID
#2166277 Review #2166277 is a subjective opinion of poster.

Received bad product

Received a Poundex dining bench with two long legs and two short legs. Called Poundex customer service and was told Id need to deal with Home Depot (who I ordered it from) because they dont sell to, or deal with, the consumer. Home Depot had already told me Id need to call Poundex. I tried to explain the issue and give them the information I was given by Home Depot, and the woman on the phone finally hung up on me after repeatedly interrupting and telling me they dont deal with consumers directly. Terrible customer service

User's recommendation: Do not buy from this company - they don’t stand by their product or service customers.

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1 comment
#1923705

Never heard of them.

ID
#2133493 Review #2133493 is a subjective opinion of poster.
Location
Saint Louis, Missouri

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Verified Reviewer
New Reviewer

Missing parts

I purchased the F6511 sectional in Ash Black and it is missing some hardware and 4 feet so my furniture is sitting uneven
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ID
#1945683 Review #1945683 is a subjective opinion of poster.
Preferred solution
Send missing pieces
New Reviewer

I have a bedroom set. Don't have fool bord

I need help with a bedroom set
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ID
#1930231 Review #1930231 is a subjective opinion of poster.
Location
Chino, California
New Reviewer

I placed a return that you have received and I still have not been gaven my money back.

Poundex - I placed a return that you have received and I still have not been gaven my money back.
Poundex - I placed a return that you have received and I still have not been gaven my money back.
I placed an order for a twin bed, and within minutes later I cancelled the order. This order was placed though amazon. On the amazon tracking it says that the order was returned to carrier for final delivery. This occurred on Friday May 1st. But I have not received my $177.44.

User's recommendation: 5.

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ID
#1930013 Review #1930013 is a subjective opinion of poster.
Loss
$177
Preferred solution
Full refund
New Reviewer

Furniture delivered at wrong location

My sectional was delivered Friday July 5. However your company delivered it to a place in California . I love nj.please contact me asap 856-563-****, or email me me at tracycornish772@***.com My name is Tracy. Thank you
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ID
#1580864 Review #1580864 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Poundex Shipping Service

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