Poundex
Poundex Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poundex has a 4.6 star rating based on 3 customer reviews and consumers are mostly satisfied, though recent recommendations include at least one warning not to buy from the company.
Positive Feedback
Reviewers praise the website, diversity of products, and low price level, and the overall rating distribution shows a majority of positive experiences.
Negative Feedback / Risk Areas
- Repeated Poundex customer complaints cite poor customer service and long response times.
- Frequent reports of missing parts, wrong deliveries, and products arriving damaged or incorrect.
- Refunds and billing issues are reported, with at least one cancelled order not reimbursed promptly.
Key Takeaways for Future Customers
- Check recent Poundex reviews and confirm retailer return policies before purchase.
- Expect low prices but be prepared for potential post-sale support issues and slow refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poundex has a 4.6 star rating based on 3 customer reviews and consumers are mostly satisfied, though recent recommendations include at least one warning not to buy from the company.
Positive Feedback
Reviewers praise the website, diversity of products, and low price level, and the overall rating distribution shows a majority of positive experiences.
Negative Feedback / Risk Areas
- Repeated Poundex customer complaints cite poor customer service and long response times.
- Frequent reports of missing parts, wrong deliveries, and products arriving damaged or incorrect.
- Refunds and billing issues are reported, with at least one cancelled order not reimbursed promptly.
Key Takeaways for Future Customers
- Check recent Poundex reviews and confirm retailer return policies before purchase.
- Expect low prices but be prepared for potential post-sale support issues and slow refunds.
Media from reviews
Turn one complaint into a collective action
No customer service
NoPoundex is using pandemic covid19 to abuse dealers and consumers, call to company in California, no answer even I hold for 2 hours, email to customer service no reply about customer complaints, but when I place the order they reply right away, parts order never ship, they never answer the phone or reply to email complaining, I think consumers and dealers should get together sue them in class actions
I placed a return that you have received and I still have not been gaven my money back.
I placed an order for a twin bed, and within minutes later I cancelled the order. This order was placed though amazon.
On the amazon tracking it says that the order was returned to carrier for final delivery.
This occurred on Friday May 1st. But I have not received my $177.44.
Preferred solution: Full refund
User's recommendation: 5
Saint Louis, Missouri
Received bad product
Received a Poundex dining bench with two long legs and two short legs. Called Poundex customer service and was told Id need to deal with Home Depot (who I ordered it from) because they dont sell to, or deal with, the consumer.
Home Depot had already told me Id need to call Poundex.
I tried to explain the issue and give them the information I was given by Home Depot, and the woman on the phone finally hung up on me after repeatedly interrupting and telling me they dont deal with consumers directly. Terrible customer service
User's recommendation: Do not buy from this company - they don’t stand by their product or service customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts
I purchased the F6511 sectional in Ash Black and it is missing some hardware and 4 feet so my furniture is sitting uneven
Preferred solution: Send missing pieces
I have a bedroom set. Don't have fool bord
I need help with a bedroom set
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFurniture delivered at wrong location
My sectional was delivered Friday July 5. However your company delivered it to a place in California .
I love nj.please contact me asap 856-563-****, or email me me at tracycornish772@***.com My name is Tracy. Thank you
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Never heard of them.