Pottery Barn Newton, MassachusettsComplaints and Reviews

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1.8 Based on 144 reviews
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  • Customers like
    • Product 8
    • Furniture 6
    • Sales associates 5
  • Customers don't like
    • Poor customer service 28
    • Customer service 12
    • Bad quality 11

We ordered several items - rugs, pads, desk - for our new home. The rugs showed up fairly quickly, but weeks later the pads still hadn't come. When I called, they couldn't locate them, so I cancelled and ordered elsewhere. When the desk came, we didn't like it and sent it back for credit. After several weeks, we hadn't received the credit, so I called and - guess what - they couldn't find the desk anywhere. Now I'm calling - am on hold - about a... Read more

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