Pottery Barn
Reviews and Complaints
Pottery Barn - Customer Care Review from Tulsa, Oklahoma
They don't know where my items is at the warehouse!!
Review
Furniture Purchase Review
Put on hold for a long time and then transferred
Delivery delayed 6 weeks, no explanation, no apology
Ordered a PB comfort grand sofa and grand arm chair on March 8; delivery set-up for early April after pieces were made. Ottoman however gets shipped immediately to the home (although this was supposed to come with the other furniture) via UPS 1 month prior to me even moving in. Fortunately was able to re-route to my parents home as I was across the country. First delivery delayed one week, ok fine. Day of delivery comes: the correct size chair, with wrong-sized slip-covers and the wrong-sized sofa with correct (as in for the grand) slip-covers arrive. No one has any clue how this happened. So I have 2 un-usable pieces of furniture as they had no slipcovers left in my living room.
6 weeks later the correct sofa and slipcovers arrive...but get this, they send TWO of the grand sofas.
So to re-cap: PB sent the wrong couch, then proceeded to send me two of the correct size. On customer service rep actually said: "just use that un-slipcovered couch anyway you want, we'll never re-sell it" so essentially, for the price of ONE couch they wasted two - as I sent both the wrong sized couch and the "extra" right sized couch back. This is why their prices are so high...
I will NEVER buy anything from PB again.
Non Delivery / Poor Customer Service
Never ordering from Pottery Barn again!
Pottery Barn held the double of what I spent in my debit card
Pottery Barn Sofa Review
Extremely delayed order and snarky customer service to boot
the delivery date for my pbteen dresser was postponed a few times for a total of a 3 MONTH delivery delay. this is completely unacceptable, but they told me that they had "no control" of when items were actually delivered, which is also unacceptable.
additionally, whenever i spoke to customer service, they were extremely RUDE and never cared to help me.
they even yelled at me!
if you can't be nice, don't be in customer service-- find another job!
even though i like some of their products, i will never order from this unprofessional company again-- they've lost yet ANOTHER customer!
Bad customer service.
Order Delayed 1 Month and Counting, Charged Anyway
Terrible quality
I've always really liked the clean, crisp look of the PB Comfort slipcovered furniture. So when we recently built our new house, I purchased the PB Comfort box cushion sofa and loveseat for our family room, with the cream twill covers.
Huge mistake. The cushions are very poor quality that were broken down within two months of use. And by use I'm referring to only the two of us (I'm 5'10" 120lbs and my husband 6'3" 230), no children bouncing on them yet.
I tried rotating them which only got us another month of use before that side was smashed too.The covers are easy to care for but are rough and not at all comfortable for a family room. Only purchase PB furniture for rooms not used often as it obviously won't hold up to daily use.
Standard rug pad damaged hardwood floors
Warning to those who are planning to purchase a standard rug pad with Pottery Barn: even though the description says it is moisture resistant and it is guaranteed NOT to damage your floors, THIS IS NOT TRUE. I had this rug pad for about a month when I discovered it was “glued” to my 1930’s hardwood floors.
I have been dealing with PB since the beginning of August to resolve this issue. The cleaning company who came to look at the problem said the pad had “chemically attacked” my floors. I have spent countless hours trying to solve this issue and the only thing PB offered is a $100 gift card to compensate for the inconvenience… Still waiting to hear if they will pay to put the floors back the way it was before. Their claim management company has been inefficient since the beginning.
The worst thing is: I asked to exchange this standard rug pad for the premium kind and guess what: they asked me to pay the price difference and an additional $46 shipping charge! Thank you Pottery Barn for this great customer service!
I will not recommend this brand to anyone else after this horrible experience. I understand why they don’t allow product reviews to be posted on their website.
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Ive had the same issue with them. My daughter starts preschool soon and now im being told theyre not sure when my stuff will ship!
How frustrating! Ive talked to 4 different people since last week and none of them seem to have common sense!
Why does a pre=school age kid need to pick out her own special back pack? Go to a store alone and buy one for her, and she will use it or get by without one. It is called being a parent and ruling the kid, not letting the kid rule you.
So because you let your kid pick out a bookbag for their FIRST day of school that's letting your kid rule you? Please!
Its about making memories with your kid.
Obviously you had a *** poor childhood and your parents picked everything out for you and didn't have any of fun of letting you pick out something you could enjoy yourself. Stop trolling the site and nit picking and get a life!