Potterhill Homes

Hello,

We are a couple who purchased a house with Potter hills, it has been a living nightmare. They are the worst company ever to deal with.

Dealing with Vicki and others they wrote up what you want and took your money that was okay, except the driveway. The real deal is the people who suppose get the contractors and see that the work gets done. It is terrible how they left our house undone. They lock you out until it's time to do the final walk through.

They agreed to have things done at the signing. All lies, we will be in this home a year in October the drive way has not been corrected, cabinets not closing, doors, *** floors coming apart, basement floor, walls cracking. Worst furnace. I telling you don't buy with Potter Hills or Fischer they have some connection.

Well Carol has messed with the wrong family. We have our documents and how long the house was left opened and how long it took them to put everything together we have a camera with dates. Why don't we all get together and shame them. I already contacted two news station who is ready to take action.

One of the news person has a family member who purchased with Potter hill and is having the same problem. He has given us other information how to go about suing and getting all the work done.

I don't mind giving my name and number to families who are ready to take action. One other person is on board.

It is embarrassing having people over to our house with some of the quality of work that was done. The yard is equally embarrassing as a poor job of grading was done.

Good luck trying to get a hold of the warranty department have sent several emails and weeks of no responses. I regret building and will probably never build again because of my expirence.

I would add I would never by a pre existing Potterhill built home. Your only as good as the people who work for you!!!!

This is the third home I've had built in my life and I will say, by far, the worse experience with any home building or purchase I have had. Potterhill Homes is deplorable.

I've had many discussions with my neighbors who have Potterhill Homes and the same aggravation and fustrations are prevalent throughout the entire neighborhood.

We have been in our home for 8 months and have now over 44 items in need if repair along with our "prebuy" punchlist that we are still waiting to have completed. They offer nothing but excuses and never follow up. There is talk among residents in our neighborhood of a class action lawsuit against potterhill for breach of contract and false advertising. Their finish work is horrible for what they are charging for their homes.

We have caught their employees stealing water from us for the house being built next door and when confronting Potterhill homes about it, they just say they have a bunch of "nuckleheads" working for them but do nothing about it.

We are more than willing to talk to and show our home and the issues we are dealing with to any potential customer so prove this is not made up. We sit directly across from Potterhill's model home in Hopewell Valley neighborhood.

We signed for our house in may, they started digging in June we were supposed to be moved in by end of august and still waiting for a closing date and no drywall up yet. Just a bunch of excuses and apologies, no compensation or concern.

When you call for answers you get the run around or no answer at all. No heads up what so ever on the delays, My house sat for 8 weeks with not a thing being done. When I first started complaining and beat around the idea of some sort of compensation I was told by the very *** sales manager " you get more bees with honey, not salt" well I was pissed so I wasn't going to sugar coat anything and I have every right to be. I have even spoke with the CEO Carolyn, who just apologized, I'm pretty sure she didn't give a Sh!*.

She doesn't respond to emails or make you feel comfortable about your purchase at all, which a house is a pretty big purchase. One of the biggest we've ever made and will make. Everyone is nice and friendly then once they have your money and signature they stop caring, answering, or noticing. We just feel like a number at this point and regret ever purchasing.

Hopefully when the house is finished it is good quality work. But I am worried. I also noticed the houses next me just have their lumber thrown in the rain and mud not even covered up. I just honestly feel like they don't care one bit.

If I could go back I would deff chose a diff.

builder. I wouldn't recommend to friends or family.

Broke ground in may. No where close to being done.

All you get is excuses why it is not done. They do not build your home any where near to 120 days. The shell on house has just been sitting there.

When we go by to see. Never do we see any one working.

i paid $8,000 to put a upgraded floor in my brand new house. they used a hardwood floor with a beveled edge that has gaps in the floor were dirt collects and you can not clean.

they sent out a inspector to look at he took a towel and said oh you can clean it.(the top of the floor) i can clean the top its all the gaps in the floor you cant clean. 8k wasted. Also there customer service absolute joke, getting ahold of carol combs might as well call a rock.

if your looking to buid a house DO NOT build a Potterhill Home.

These homes are not up to the building codes or standards. Dont believe me?

Come on down to Homes Of Carthage. Look at all the deteriorating wood on the outside. Are you serious? How do they get away with this?

SERIOUSLY RECONSIDER BUYING A POTTERHILL HOME. I AM TRYING TO FIND A WAY TO SELL MINE IN A *** economy. The homes are made from particle board trim. PROBLEM?

When water seaps behind wood the home will need major work.

Neighborhood allows owners to rent home to crack dealers and anyone they want to. Carthage, a once okay neighborhood is now heroin, crack, *** zone.

THIS HOME DOES NOT HAVE THE SAME WOOD OTHER HOMES HAVE. ALSO THERE HAS BEEN WEAR AND ROT ON OUTSIDE OF HOME.

I REALLY SHOULD HAVE GOTTEN AN INSPECTION BEFORE BUYING HOME. ALSO SO CALLED WOOD ON EXTERIOR IS PARTICLE BOARD MORE KNOWN AS "MDO!"

THE RAILINGS CAME LOSE, ALL OF THE WOOD HAS ROTTED, I WAS TOLD TO CONTACT THE "CONSTRUCTION COMPANY" NOT THEM SINCE THEY DID NOT BUILD HOME. WONDERING IF I WILL LET THIS HOUSE BE FORECLOSED ON SINCE IT WONT SELL IN THIS GOD FORSAKEN NEIGHBORHOOD!

RAT TOWN IN THE HOOD!BEEN BROKEN INTO TWICE. this seller should refund my money or i will let go like other neighbors have done, go into foreclosure

Long story short, after a horrible experience with Potterhill Homes and specifically Vicki Painter at Mills of Miami, my wife and I were swept off our feet by Fischer Homes and treated to the REAL experience of working with a reputable builder. I encourage anyone who is looking for a builder in the Greater Cincinnati area to look at Fischer Homes before making any builder decision. Do not be intimidated by their starting prices. We were and had it not been for the convincing of our realtor just to give it a chance, we would have been intimidated also. Upgrade prices are HALF what the rest of the builders we looked at charge.

As for Potterhill Homes... after showing very strong interest in working with them, they did nothing but disappoint us. It took days to email us simple documentation, phone calls never got returned, and we never felt like they really wanted our business. I do not have enough space to explain it all but to sum it up here is a laundry list of the disappointments.

1. 3 different people told us 3 different things about the same floor plan.

2. After baiting us in to the office the standard porch (which we were told is required for that neighborhood) became a $3700 upgrade.

3. We were told the kitchen island was standard, then at contract signing, told it was an extra $975.

4. Charged us for the most expensive fireplace without asking.

5. Charged $7500 extra for an elevation that was supposed to be included in the initial proposal.

6. Told us master bath came with soaking tub/seperate shower standard, then it was put in the contract at $4200 extra.

7. Sales tactics felt like the used car lot experience. We had to fight to KEEP the options we wanted.

8. Used the words "hardwood on the entire first floor" during negotiations but then left the dining room hardwood out of the contract and wanted to add more to the price when we caught it.

9. Offered roughly $3,000 in design center upgrades, then came back and said they could only accept the contract without the credit, which was Vicki's idea in the first place!

10. We signed the contract on Saturday and Vicki said she would have to wait until Monday to talk to her boss to get approval for less than $10,000 in total discount (including an advertised $5,000 in free options). Fischer Homes worked with us on a Monday night and called her boss at 8pm at home to get approval for a MUCH bigger discount including buying of points.

With Fischer Homes we got every option we asked for, a home with almost 400sqft more space in a much nicer neighborhood on a lot 3x the size, and the monthly payment is almost exactly the same. We were willing to pay more for the positive experience and the quality of a truly stick-built home.