Dissatisfied client

Postnet - Dissatisfied client
Your overnight delivery takes 2 to 3 days. Been happening quite often now without any notification. Even when we check with your call centre and confirm delivery, the parcel still does not arrive as agreed.

User's recommendation: Ask for refund if service requirements are not met.

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ID
#3146106 Review #3146106 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
New Reviewer

Theft or Fraud involving a high dollar item

Postnet in Cedar Park Texas on Whitestone Blvd. did not mail the item I dropped off. I dropped off two items to be shipped . Both already had shipping labels on them. One package made it to the destination and was scanned by USPS. The item that has disappeared is a robotic vacuum with a value of 550.00. It was in the original box as I was instructed to send it back that way for warranty service. It was never scanned by USPS so one of 3 people know what happened to it. Hatel Patel the owner, Sylvia Garza the employee and the postal carrier. The Postnet is claiming no responsibility but the post office said they must scan it before they leave. Police report filed and a theft investigation with USPS opened.

User's recommendation: Stay far far away. Dishonest people.

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ID
#2433646 Review #2433646 is a subjective opinion of poster.
Location
Cedar Park, Texas
Service
Usps Claim
Loss
$550
Preferred solution
Full refund

Service

Reviews about horrible customer service continue to be accurate. It is illegal to work with 1 person at a business in the state of FL so do not ever use this company. Been waiting over a week for so much as a response or call back. Ridiculous
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ID
#2169323 Review #2169323 is a subjective opinion of poster.
New Reviewer

Got charged extra for stamps

it's been a while since I bought a book of stamps. I wanted to use Christmas stamps to send out some cards, they charged me 15380 for my book of stamps. What a joke, I didn't know that they could charge extra for stamps.
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ID
#1728074 Review #1728074 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Price reduction

UPS package rip off

My wife dropped off a package to be shipped via UPS Ground at the PostNet at 1801 Red Bud Ln in Round Rock and was charged $49. When I checked the UPS and FEDEX rates, the actual shipping costs are about $24. There is no disclosure that there is a surcharge - the only charge on the receipt is the line item stating the package is being sent UPS-GND. I can understand a small surcharge or convenience fee, but $25? This doubled the cost of the shipment without providing any benefit. It is not surprising that PostNet does not disclose the fees when they are that excessive. Do not use unless you have $$$ to burn - I know I will not be going back.
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1 comment
#1426441

No benefit whatsoever.

Go directly to the provider.

Third party participants are fouling up all kinds of things these days.

ID
#1180501 Review #1180501 is a subjective opinion of poster.
Location
Round Rock, Texas
Service
Ups Ground Delivery Service
Cons
  • Undisclosed surcharges
Reason of review
Pricing issue
Loss
$25

Stamps

I went to Post Net today to send a fax and to get stamps. The women there was going to charge me $13.00 for a book of stamps. She told me there is a surcharge and that the post office charges a surcharge also.Talk about ripping people off. I told her no way and that the post office does not sharge a surcharge for stamps.
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ID
#1042917 Review #1042917 is a subjective opinion of poster.
Reason of review
Pricing issue
New Reviewer

Resolved: Postnet Scottsdale AZ - Customer service relationship improvement - and full disclosure

I took 3 parcels to PostNet on 12/5 - one for UPS and the other 2 in flat rate boxes for USPS. Steve the person behind the counter just told us the total amount which I paid. As far as I can remember the amount does not come up on a display like it does on other Point of Sale terminals. Perhaps I did not look closely enough. I return home to see that the receipt was for $15.90 for the 2 boxes @ $7.95 each which should have been $5.95. I asked him today if the flat rate had changed and he said no, he had charged me a convenience fee. I asked why he did not declare it prior to charging me and his reaction to me was, "don't come back". I looked at him in disbelief and thought I had heard wrong and asked him to repeat himself, and he said exactly that again a second time. There are three things to consider here - (1) caveat emptor and this buyer will be more aware going forward, however this is Scottsdale, trust is high and scams are particularly rare, (2) there is a business training opportunity in customer service here for PostNet with this franchisee and (3) there is absolutely no reason for any customer to visit a dishonest and rude shop keeper, however much the convenience.
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Resolved
ID
#749053 Review #749053 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Reason of review
Poor customer service
Preferred solution
No solution required. This is only to raise awareness of the nature of the shopkeeper.

PostNet Cheats Customer

I had a mailbox at the PostNet in Blaine, MN. I called to cancel and was told it was 10 days into the next contract--I hadn't signed a contract--so she wanted $90 to cover 6 months of service when I didn't want any service at all. She charged my credit card $30! I called corporate. They said that was wrong and their manager would call me to resolve--in July of 2014. No call back. I called back repeatedly--nobody called back. I posted on their Facebook. They said they'd help. FOUR TIMES! I've yet to receive a call! I am totally disgusted!
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ID
#633283 Review #633283 is a subjective opinion of poster.
Location
Blaine, Minnesota
Pros
  • St paul highland park postnet
Cons
  • Blaine
  • Blaine minnesota postnet
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund

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