map-marker Marietta, Georgia

Sorry craftsmanship

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Posh Mommy Jewelry - Sorry craftsmanship
Posh Mommy Jewelry - Sorry craftsmanship - Image 2

Special ordered a pendant for my daughter. Looks extremely cheap.

Stones look fake even though we ordered genuine stones. 14k gold is all scratched up.

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User's recommendation: Shop elsewhere!

Kailee Aea
map-marker San Ramon, California

Poor Quality - Buyer Beware!

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I was excited to purchase a sterling silver Posh Mommy necklace for myself. I had been looking at them on the Posh Mommy website for sometime and really wanted one with my two daughters name on it.

So I ordered it through the website and carefully went through all of the design selections to create my custom piece with a price tag of $170.00. I mean this was obviously going to be a keepsake piece of jewelry with both my daughters name on it. When I finally received it I was shocked at the poor quality of the entire piece. The chain and the pendent were so thin and cheap I felt immediately "ripped off".

The quality is about the same as you would find at Target or Walmart for a $15.00 necklace (no lie). I called the company to complain about the quality (or lack there of) and was told by the customer service representative that she was surprise because she wore her necklace everyday and that she "loved it". Well, maybe she got her's for free and quality wasn't and issue for her! However, I didn't and I wanted to return it because it was not even close to being worth the money that I spent and that they completely misrepresent their quality on their website.

I mean this necklace is truly "CHEAP" for a price tag of $170 and I figure the flimsy chain will break it if wear it too much. I was told that they did not have any type of return policy "because no one has every complained before". Since this was such an anomaly for them (my words), she would have to see if someone could call me to discuss this further. Of course, no one has and that was a month ago.

So, BUYER BEWARE!! In my customer experience, the quality of Posh Mommy necklaces are not what they appear on the website and you may end up with a expensive "cheap" necklace.

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  • Product quality
Reason of review:
Poor Quality

Preferred solution: Full refund

map-marker Las Vegas, Nevada

Save your money and buy on Etsy

i received my necklace and was super disappointed. It looked like a piece flavor flave would wear.

It was so big and the chain was so small and cheap. I had several different colored birthstones put in it and you could not distinguish the different colors. They were so light, which defeated the purpose. The whole piece looked so cheap!!

Looked like I made it with supplies from Michael's. I contacted customer service. It was a horrible experience. I was first told too bad in so many words.

After too many phone calls to mention, I pushed, and they told me I could pay to exchange the chain for a longer one. I couldn't get anyone to call me back! I was so frustrated!!! The end result, I got a longer, equally poor quality chain and a cheap *** looking pendant.

I never wear it.

Save the $230 and get one off of Etsy for $50! I got one for my sister and it looks worlds better for waaaay cheaper!

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Reason of review:
Bad quality

Preferred solution: buyer beware

1 comment

Same experience. Horrible

map-marker Santa Ana, California

Birthstone keeps falling out, difficult process with customer service

Had two custom tags made, birthstones keep falling out. for the amount of money I paid, this should not happen.

I will be going to another place to buy something similar. They lost my order info and wanted me to show proof of purchase, I told them they stamped both items with "POSH MOMMY" they were identical items and were trying to get out of repairing them on their dime...

However, the items were replaced by them and they were very nice over the phone, I would just expect higher quality for the price paid. If you are smart, you will avoid buying anything with a stone.

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Reason of review:
Bad quality
map-marker Moline, Illinois

Jewelry Review

I also purchase a very expensive piece from POSH Mommy and they also misspelt the name. It was not my fault it was theirs but they said they would not replace it and it was poor quality.

Not worth the money, buyer beware!

Worse customer server I have EVER dealt with. Not a good way to run your business!

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Reason of review:
Damaged or defective
map-marker Madison, Wisconsin

False advertising- bait and switch

I was at an upscale jewelry store when I saw the Posh Mommy tags for Moms. Being a new grandmother I wanted to purchase one for my daughter.

When I went there today to pick it up it did not look the same as the store display. The silver tag was not as thick as the one in the store and the edges not as soften all the way around. It looked like a cheap knock off of the original. They agreed the thickness was different between the two but did not feel a new one would be any different.

For $171.00 for the tag alone I declined to reorder.

That's when I called it an unfair practice of bait and switch. The store offered me a full refund which I took.

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map-marker Anoka, Minnesota

Posh Mommy Jewelry screwed up twice

This company sent me a piece of custom engraved jewelry with the name of the recipient's child misspelled. They refused to even try to get a replacement to me in time to give the gift on her birthday, so I had to just take it.

They demanded that I return the original, so I took time off work, drove downtown to the nearest FedEx drop and paid to park. I'm not happy, but I'm not furious either. The replacement arrives without a crucial part -- the chain for the pendant. I immediately inform them that I had, of course, sent the chain back with the original (since they hadn't instructed me to keep it) and they offered me a $15 credit for a sterling silver chain.

Sorry? Fifteen bucks? No. I can't find anything so cheap and wouldn't want it if I could.

I'm hoping they can buy better stuff at wholesale and that, when it finally arrives (late again!) it will be OK. I'm used to being treated better than this. They should have offered some discount just for my time and trouble -- in addition to the trip to return the *** thing, I have to take the recipient out to lunch because I was empty-handed on her birthday. Get a lesson in customer service, Posh Mommy: When I stayed at the Four Seasons hotel in Boston, there was a minor problem with the heat, and my room was the tiniest bit chilly.

When I asked them to fix it, they offered at no prompting from me to give me the room FREE for the night and to upgrade me to a suite for the rest of my stay.

THAT is how it's done. I will go to the Four Seasons again, but I won't be ordering anything from Post Mommy.

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Your customer service is horrible. You have many flaws in your process and you should be ashamed that you treat customers this way.

You lost another customer and all my referrals. I had a similar situation where they would not fix their mistake because it would cost them money. In the long run you will lose more money then what it would cost in making the situation right after you and your company messed up. Your customers should come first, not your fame!

I am shocked that you sell custom jewelry and if you mess up you will not fix. How is this customized?

Competition is way too high out there, ppl will go elsewhere for their custom "Mommy" jewelry. I will never buy from you again.

reply icon Replying to comment of Guest-574454

You should check out Tiny Tags - beautiful pieces and amazing customer service.

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