This company sent me a piece of custom engraved jewelry with the name of the recipient's child misspelled. They refused to even try to get a replacement to me in time to give the gift on her birthday, so I had to just take it. They demanded that I return the original, so I took time off work, drove downtown to the nearest FedEx drop and paid to park. I'm not happy, but I'm not furious either. The replacement arrives without a crucial part -- the chain for the pendant. I immediately inform them that I had, of course, sent the chain back with the original (since they hadn't instructed me to keep it) and they offered me a $15 credit for a sterling silver chain. Sorry? Fifteen bucks? No. I can't find anything so cheap and wouldn't want it if I could. I'm hoping they can buy better stuff at wholesale and that, when it finally arrives (late again!) it will be OK. I'm used to being treated better than this. They should have offered some discount just for my time and trouble -- in addition to the trip to return the *** thing, I have to take the recipient out to lunch because I was empty-handed on her birthday. Get a lesson in customer service, Posh Mommy: When I stayed at the Four Seasons hotel in Boston, there was a minor problem with the heat, and my room was the tiniest bit chilly. When I asked them to fix it, they offered at no prompting from me to give me the room FREE for the night and to upgrade me to a suite for the rest of my stay. THAT is how it's done. I will go to the Four Seasons again, but I won't be ordering anything from Post Mommy.