Eileen J Emj

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Verified Reviewer

Can't get an order for a purse Have a representative call me - 801-361- ****

Have a representative call me. 801-361-****.

I have put in hours trying to order a purse! Ema has even reached out to me.

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Preferred solution: Filling of my order for a purse.

Resolved
Eileen J Emj

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Verified Reviewer
| map-marker American Fork, Utah

Resolved: I never get a response to my orders!

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Updated by user Dec 04, 2024

Company fixed the issue and I have been provided with apology. I actually received the purse I ordered months ago however it wasn't the quality I expected, the zipper is very cheap. I expected that there would be a pocket or two inside

Original review Nov 27, 2024

I can never get an order through. I have even gotten so far as making an order on a purse and given me credit card number and have never

received a confirmation for my order.

Ema has sent me numerous text that say I can see that you have been looking, but have never bought anything. THAT IS NOT TRUE...I HAVE TRIED.

What do I need to do to purchase a PURSE!

I would really like one but I can't make it happen. PLEASE respond to this text.

Eileen Johnson eileenajohson@***l.

com

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Sharon S Jrt

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Verified Reviewer
| map-marker Portland, Oregon

Much difficulty in placing an order, did not receive discount agent stated, could not get any assistance, no option to speak with a live person. I made numerous requests via email & did not receive

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Updated by user Nov 26, 2024

There has been nothing done to resolve, no communication, the phone # my bank has for them gives a recording that this call cannot go through, Emails are not answered. I am being totally ignored & lost $1080.00 I'm now overdrawn, my granddaughter is not getting the gifts she chose for her Christmas & 18th b'day present.

I have guests that are scheduled to come to my house for lunch on Thanksgiving Day -- no groceries & don't know at this point what I'm going to be able to do. This is infuriating, placed me & my family in a dilemma, and at a disadvantage that could have been prevented.

This is NOT acceptable performance from companies that are to be reputable, trustworthy, & competent. Lastly, they certainly have created a negative Thanksgiving while stretches into Christmas & birthday.

Original review Nov 26, 2024
I finally placed my order because it was what my granddaughter chose for her Christmas present and her 18th birthday present. The price was higher than the agent told me it would be as all discounts were not deducted.

Once again, I placed ONE order worth $157.47. Portland charged $157.47 each for 5 additional orders. This has led to an overdraft with my bank. I also have 10 people coming for a Thanksgiving luncheon and due to Portland's major mistake and inability to provide any form of customer service, I am in a difficult situation and furious.

I have never ordered from Portland before, but I've now done so twice - first and last. Due to my problems with them, I cannot recommend them. The horrible/non-existent customer service and inability to obtain live help experienced in this matter is NOT the way a reputable company handles and resolves problems.

Now, my balance is below the minimum required and I cannot get any help at all. I am NOT done with this by any means, especially if I have to cancel Thanksgiving at my house with my family.
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Loss:
$1082
Cons:
  • Impossible to obtain live assistance
  • Impossible to obtain a response to email questions re problems
  • Inability to get orders correct

Preferred solution: Full refund

Anonymous
map-marker Chantilly, Virginia

I think your purse was really cute. Paying a total of $30.00 for shipping and return total. Is terrible.

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Make sure you I have worked in retail and I understand shipping costs but the return is a lot. It has changed my mind on your company

Disappointed in the cost of shipping and returns.

Beautiful product. I like my purses lined that is the only reason I returned it.

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User's recommendation: look at shipping and return costs before you order. It is not lined.

Resolved
MARTHA L Mhk

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Verified Reviewer
| map-marker Portland, Oregon

Resolved: RETURN

Updated by user Mar 26, 2024

Company fixed the issue and I have been provided with apology. I ordered wrong I ordered 2 times and because it was a final sale they would not accept a return or refund I t wasn’t great!

Original review Mar 11, 2024

You double shipped me so I want to know how to return!

Martha Lewis

(831) 818-****

mooresailboats@***.com

222 Alta Dr Watsonville, CA 95076

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Loss:
$177
Pros:
  • I need to talk to someone

Preferred solution: Full refund

User's recommendation: I have ordered boots before HELP ME!!!

Marcel Iiw
map-marker Chicago, Illinois

I have ordered many of your products

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My latest purchase, a large beautiful wallet with a shoulder strap. So beautiful, so well crafted.

I love its versatility. Beautiful, fine leather. I love it and this is the one to order. Can carry a cell phone and all things in a wallet.

Can be carried in a large purse or on its own.

Got a great deal. I'll be back.

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User's recommendation: Buy this wallet

Resolved
Barbara D Jar

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Verified Reviewer

Resolved: Refund

Updated by user Nov 24, 2023

Company fixed the issue and I have been provided with apology. Lots of emails & mayb pissed consumer. Not sure.

Original review Nov 17, 2023

To Dahlia & Sage order#141****

I have been contact with Dahlia I was told that I could cancel the gift card and get a refund, I was unable to find a substitute for the last 2 bags.

Now I get a email from Sage once again I do not want the GIFT CARD I want a refund to my additional paymeny method. I hope this clears this up.

Barbara Dalora

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Preferred solution: Full refund

Lori A Dnn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

No customer service to correct error

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Contains 1 confidential file for company representatives
Updated by user Sep 22, 2023

I have heard nothing back about my partial refund payment

Original review Sep 15, 2023

My daughter Accidentally ordered a bag - tried canceling order right away and it wouldn't let me. Took days to get a response from customer service (which is no service) and they still charged me the shipping.

The system would not let me cancel in the allotted time. Not the customers fault - never deal with this unprofessional rip-off company.

Date of experience: September 12, 2023

View full review
Loss:
$12
Pros:
  • No pros
Cons:
  • Horrible shopping technology
  • No customer service

Preferred solution: Full refund

User's recommendation: Stay away

Jerika Hom

$ 22 shipping and return - AVOID

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Do not make the mistake that I did - order from a company that offers free shipping and free returns, and there are plenty of such good companies. The shoes from Portland were not comfortable and the shipping and return cost me $22.

No one needs this today, there are plenty of good alternative to this terrible company, Avoid

View full review
Loss:
$22
Anonymous
map-marker Grand Rapids, Minnesota

FedEx delivered my package to the wrong house-

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FedEx delivered my purse to the wrong address- wrong home

FedEx delivered my package to 1612 & my house number is 1512. My husband,granddaughter, & I walked the neighborhood & found my package still leaning against the door of 1612.

A nice old gentleman answered the door & was very happy to help us out! Pam Berg

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User's recommendation: FedEx was not helpful to my problem, but Portland leather was doing all they could to help.

Cynthia E Ixr

I couldn’t speak to any agent on the phone

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Helps to know that the only thing that matters is the fact that you are not a fan of the game and that you are not going to play it with your friend or friend because you are not playing it with them because you are playing with them because you are a fan of them and they are not playing with you because they are playing with you and you are playing with your friend and you are not going to be playing with them anymore because you are

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Cons:
  • No phone

Preferred solution: Service

User's recommendation: Get a phone

Anonymous
map-marker Baton Rouge, Louisiana

Orders

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I have been trying to contact customer service to no avail, as of today. Get your customer service up to specification.

Awaiting your response.

Please call me, It's exceeding difficult to contact customer service on any matter. Balbir Kapany 732-921-**** please call or email me at Bkapany@***.com

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User's recommendation: get your customer service up to specification. Awaiting your response. Please call me Its exeedi9ng difficult to contact customer service on any matter. Balbir Kapany 732-+921-**** pl call or email me

Anonymous
map-marker Baton Rouge, Louisiana

Change my order to different color ???

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The site showed that the color was not available yesterday evening so ordered it but today its available. Need to change to the color from and the price to what is being shown at the moment Please call me 732-921-**** Balbir Kapany. Guys I need your help.

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