Jameka Hgh
map-marker Jacksonville, Illinois

Doesn't listen to customers' reviews.

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Portillos - Doesn't listen to customers' reviews.
I've complained and sent feedbacks, but no avail. I even tried online and it says something about "Please verify you are not a robot". Looks like the system is rigged to keep feedbacks at bay. PLEASE LISTEN!!!
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User's recommendation: 630-581-****

Yenifer Xxp

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Verified Reviewer
| map-marker Carpentersville, Illinois

Ordering

I ordered cheesy beef and no cheeses was added, yet i was charged for cheese.one big beef had little to no meatget orders right
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Mamye Hha
map-marker Valparaiso, Indiana

Food quality is getting worse

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Recently had a Italian beef sandwich which the meat was overcooked and had no texture. Felt like mush as I ate it. Also lacked flavor. Also had a vanilla malt. No malt flavor. Disappointed
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User's recommendation: Avoid Italian beef sandwiches and vanilla malts

Anonymous
map-marker Manhattan, Illinois

Merrillville IN on 81st Avenue need to be "reassigned"already

My Google review explains...

You guys suck the sweat off balls. Orders so small that a half wit can't screw up is an everyday screw up for this staff.

Aside from can't read to put chicken on a salad when the receipt is highlighted in bright yellow ADD CHICKEN, making people spend gas to have them correct their mistakes, consistently according to other people as well as me that wont come back here due to it along with no brains, uneducated, they're not smart at all, no manners, no morals, ethics, respect. Mommy failed them all.

Everyone here should be fired & sent to military school to be set straight before being allowed to be work elsewhere. Fire them promptly cuz not only can the business be saved by good & right people for the jobs that deserve the jobs, but they'll *** the wrong people off in this crazy society & innocent people with them will be hurt cuz people are & will be crazy enough to do something

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User's recommendation: Don't come to this location if you want service with a smile without mistakes, attitudes, & ignorant people

Camille S Efh

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Verified Reviewer
| map-marker Gurnee, Illinois

Incorrect order

Portillos - Incorrect order
Ordered marinara mostaccioli, got meat mostaccioli. Two vegans in my group couldn't eat any of the order. Promised a complete refund of order. Only got a very small portion refunded. Want complete refund. Getting no satisfaction no matter how I contact Portillo's.
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Loss:
$393

Preferred solution: Full refund

User's recommendation: Stay away unless willing to accept whatever you're given.

Treva Izq
map-marker Portage, Indiana

Complications placing and receiving otder

Placed order. Was remade a total 5 times until it was made correct, and even then, my bun wasnt toasted and was ice cold. I ran out of time to eat and had to go back to work. Took over 40 minutes to fix and still wasnt correct
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User's recommendation: Eat somewhere else unless you have time to wait in case of errors

Lorraine M Jts

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Verified Reviewer
| map-marker Chicago, Illinois

Was treated very bad about a o

Portillos - Was treated very bad about a o
I placed a order for th3 beefs extra dipped got order none of the beefs was dipped I went back they would not remake the beefs
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Loss:
$31

Preferred solution: Full refund

User's recommendation: Check your order

Fabio Fiw
map-marker Eustis, Florida

Won’t answer Customer Service phone number

I received a Christmas gift of hot dogs. The 2 tomatoes were smooshed causing their juice to get the buns wet. I want to talk to Customer Service about this but no matter how many times Ive called the number doesnt go through. BYW, the package was delivered past the original delivery date I was given. Not worth the money.
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Analea Pls
map-marker Arlington, Texas

Questions about my order

I was charged $30,00 for shipping to e expedite my order, which I didnt click on that box could you possibly help me?
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Ron R Zum

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Verified Buyer
| map-marker Plainfield, Illinois

First time a little upset

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Portillos - First time a little upset
Portillos - First time a little upset - Image 2
I bought a meal including a chocolate shake and when I open the shake upon getting home it wasnt very full. For the amount your shakes cost I would really appreciate them making sure the cup is full for the money this is the first time Ive had a problem normally Im not upset good service good food this time however Im a little upset with the short change on the chocolate shake!
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Preferred solution: Let the company propose a solution

User's recommendation: Fill the drink cups!

1 comment
Guest

we just picked up drive thru from Shorewood locations and lemon cake shake only 2/3 full and they didn't put the sausage on the combo but charged us for it.

Trea m

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Verified Reviewer
| map-marker Tampa, Florida

Incident at the job

There is females there that I work with that are trying to bring up old things that was said Selena is mad because Im

Dating someone now there was a incident when a guy she was talking to screamed and yelled in her face threatening to beat her up I felt sorry for her brought her something for Valentines Day gave her a hug I admit I did say something towards her saying that when she reached for the hot dogs I got a erection mind you nobody In that job is saints they all go back n forward saying sarcastic jokes to one another loud sometimes in front of customers and theres this girl name zuly I complimented her about her lips which was not in a sexual way I explained to her that thats just a eye catcher on a female to me I aint said it no type of disrespectful way and I even told her to her face that I didnt want her and I just gave compliments where its due Im very respectful especially on the job site and theres this girl name amber one day she constantly was saying oh I like Tre he always cleaning etc. no one I said anything to was a minor so she was putting lotion on her hands saying slick stuff about I said a harmless joke because EVERYBODY In there says worse things and done worse things than me Im

There best worker there and everyone of them

Can vouch so now this the reason all of a sudden things want to be said I just recently saved a girl

That works there out of a domestic violence relationship they see Im happy they see she becoming happier they seen us hugging and kissing and also walking to work together they see somebody actually instrested Im me they see the love because all these things were said months before they even found out its the girl

Selena who is in her feelings the most they come to my station hot dogs/table snatching stuff throwing stuff acting like Im there boyfriend I address it every time and so

Once I noticed negative energy trying to attack me through my job I take my bible to work and been

Reading it and not engaging or talking to the women and I know thats why there feeling some type of way Im about to become a manager at Wendys Im supposed to be a crew chief now they talking bout my tattoo on my face I work there because its convenient to where I live I enjoy the job its just that now I dont pay them any attention even just regular conversations to avoid mischief and drama my question is if I made them feel

Uncomfortable why wasnt any action taken when it first occurred if I made them feel

Some type of way and the girl

Amber was mad because she wrote her number on a peice of paper and I didnt use it because Im not interested

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1 comment
Esmeralda Fxb

What did i just read???

Rachel F Mml

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STOLEN WALLET CHICAGO- Shocker

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I was at the Portillos location at the corner of Ontario and Clark in Chicago on Saturday, August 6 around 2 PM central time. I was robbed at this location. They stole my entire wallet from my purse that I was WEARING. I have filed a police report and have a detective assigned to my case. I spoke to the on-site security guard who told me this is a regular occurrence at this location and NOTHING is done about it. DO NOT EAT HERE
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Loss:
$1000

Preferred solution: A new wallet

User's recommendation: Do NOT eat here

Anonymous
map-marker Oak Lawn, Illinois

Need to Speak to a Manager

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I ordered a char broiled chicken sandwich on Monday, 09/05/22 and never received my sandwich. Uber Eats refused toM get ahold of the driver to get him to go back to PORTILLOS and re deliver my sandwich. I tried calling the restaurant and no one seems to answer the phone. Whoever bags the food, make sure everything is in the bag before handing it
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Anonymous

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Verified Buyer
| map-marker Fort Worth, Texas

An order

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Portillos - An order
Delivery was day late almost two at 7 pm my gson bday party friend s came came did not how embarrassing my gift not there ordered 5 days before. thanks for embarrassing me!!!
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Tanya M Lrs

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Verified Reviewer
| map-marker Chicago, Illinois

Iced cold food

Ordered from them using Uber eats when food arrived it was iced cold and tasted horrible called and complained and was told it wasnt there problem I needed to contact Uber eats also ordered a large soda and a milk shake and didnt get any straws was very disappointed especially how expensive they have gotten
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