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On my receipt dated 1-10-17, I noticed a free fries coupon if you take survey. I typed in site on receipt and could not find where to take it. I then went to Portillos.com and did not find it there. I have e-mailed them twice since and have not received a response. It is the 16th. I don't really care anymore about getting free fries, I just don't understand why they printed it and they should fix it. On a positive note, I did enjoy my free...
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#992186
On Dec. 31 at 6:26 pm went to Portillo's in Naperville IL. 1992 W. Jefferson Naperville, IL 60540 drive thru ordered Italian beef, Chicago hot dog, small fries, Large Coke and a piece of chocolate cake. When I got home to start to eat my wife and I notice the small amount of fries in the box. I checked the bag that my order came in maybe they had fallen out of box but, no there were only a few fries. They did not fill the box or someone on the...
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2.7
I didn't like
  • Order was incomplete
#986179
I joined your birthday club around November 16, 2106 and have not received my coupon for cake. My birthday was November 23. I have checked my email many times and have received many advertisements, but not my coupon. I would like to believe I have not been scammed! However, if you have stopped this program customers should be notified. I have been to Portillo's in Homewood many times, and it was an employee whom recommended this club to me. I...
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Anonymous

Anonymous it took me way longer to get my coupon. They will email you one you can copy and print. Be patient and it will come.

Anonymous

Anonymous You registered so close to your birthday, you didn't even give them time to process your request! You act like your birthday was ruined because of this. WTF dude? It's just ...

3.4
I liked
  • Food
I didn't like
  • Receiving my coupon
#976900

Burgers Review

#1005950
2.2
Oak Lawn, Illinois Portillo's constantly screws up drive thru orders. Manager Patrick says he will make good, but doesn't.
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Portillos Customer Care Review

#998986
2.0
Poor quality of food poor staff not the same on the downhill slide . Won't be returning a legacy in Chicago has been tainted with cost saving profit maximization strategies . So sad
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Short Review for January 28, 2017, pc_service

#998837
5.0
For got my password need to retrieve a pass code but having trouble with your system
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Portillos Cake Review

#995180
2.5
I have always had a good experience with the cake but tonight I ordered a whole with my order got home the cake didn't taste the same as usual and the layers was smaller won't ever be getting that again
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Went to Brookfield, wi restaurant ordered dinner and waited and waited order never completed or lost in the kitchen somewhere. Manager rewrites order on bag, credits credit card does not give a gift card. 5 min. later order was done asked if done as in hot and complete? She assures me it was all good. I told her I get sick they will,hear from my lawyer. Get home order missing hot dog. Called the restaurant and yes apologetic but I was without my...
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offconsumerpissed

offconsumerpissed "I told her I get sick they will,hear from my lawyer."
Please do not get your "lawyer." AKA your public defender that costs people with a job money. What a lowlife.

1.2
#966528
I took my Granddaughers from Florida to have beef sandwiches they never went to a portillos before.when I bit into mine their was hair in mine.Now my Granddaughers did want to eat theirs.Dont you think the people who fix the sandwichshould wear a hair net. Still love your food but I thought you should know.My husband is 67years old when they opened up in villa park and Glen Dale Hights this is how long he has been a fan and his four children...
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1.4
I liked
  • Hair in food
#959008
I ordered three beefs with peppers on the side, when I checked the bag three beefs were in the bag but there were no peppers. The bag was taken back and returned with the three sides of peppers. I never checked the bag again to make sure the three sandwiches were included. Well to my surprise, when I arrived to my destination over an hour away, I was missing a sandwich. Yeah, not good when your extremely hungry and really don't feel like sharing...
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I didn't like
  • I am trying to send a complaint about portillos
  • Service at all
#925458
This was a terrible experience today at Portillos in Forest Park location. THEY ARE SO RUDE. I USE MY APP TO PLACE A ORDER TODAY TOTALLING $18.41 and they refuse to let me use the $5.00 discount on my order. Saying I didn't have the app.. hERE IS MY ORDER #42950560 bad bad bad bad bad bad bad bad bad bad service for Portillos. I just spoke with Portillos customer service on Friday about the app and assured me I should have no problem. As you...
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2.1
I didn't like
  • Service at all
#914788
Long story short, after the buy out Portillos started up surveys at the bottom of your receipt for a free large fry with next purchase. I have honestly rated their service in an unbiased level whenever I get them. However this most recent visit in which I used the coupon with my order I didnt get a receipt. I didnt notice till I was back at home opening the food I picked up from drive thru. I contacted corporate customer service through their...
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I was at portillos at 555 east 81 ave Merriville Indiana, this was my second time there the first time they completely messed up my order I reported it to the manager nothing was done second time I went there the same thing happened I reported it to a manager name spirit I explained to her what happened the first time and now what happened on the second time and they need to retrain the staff she told me never to come back into the restaurant...
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Anonymous

Anonymous You sound so educated.

1.1
#865941
I spoke with shipping on the 17th in regard to a $10.00 refund on my CHASE credit card. The manager's name is Mike. my refund has not shown up as of yet. My order nos. are as follows: 10019716 to AL. 10019726 to FL These were delivered on the 18th of December. The refund was a $5.00 coupon for each. When I spoke with customer service they said that they would honor the coupon. Would you please look into this for me? Thank you, Mrs....
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1.0
I didn't like
  • I am trying to send a complaint about portillos
#758501