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Resolved: What Can We Say About: "PortForward.com

Update by user May 06, 2015

We have since had a chance to talk with a member of the company and have received our refund.

We thank www.Portforward.com for working with us and understanding our concerns.

Sincerely,

G.G.'s STAR VENDING, LLC

Original review posted by user Feb 22, 2015
JUNK. FRAUD. LIES. The software couldn't do a simple port forward on our computer for our business. We followed every step that the program asked and then reached out to the company for help and it was a mess of "hold on's", "try it now's", "i am working on it's" and give me another few days. We asked as part of the agreement to have our computer and router correctly port forwarded manually by them. Was never responded to and was never corrected. REQUESTED REFUND AND TOLD TO READ A SHORT VERSE: All sales are final. If you purchase PFConfig and your router is not supported, we will try our best to add support for your router. We add new support every day. We will gladly add support for 1 router per purchase, and we will happily remote admin your computer and get your ports forwarded. Our support team is here to help you. We offer a 100% guarantee, which means that if PFConfig is not able to forward your ports, we will remote administrate your computer and forward your ports for you personally. If we are not able to forward your ports for you, then we will refund 100% of the purchase price. "They forgot to read the part where it says that if they "CAN NOT" port forward they will refund you. I called Paypall and requested they refund us since the company will not and was told that we purchased a program and paypall does not cover it under buy protection. BE AWARE WWW.PORTFORWARD.COM IS A SCAM!!! If anyone wishes to reach out to us we are interested in compiling a list of people whom feel scammed by this site. Please contact us at: "portforward.com.is.a.thief@***.com" Also this is the information to contact the admin who hosts the website: http://www.whois.com/whois/portforward.com If we complain we can get them shut-down. Tip for consumers: DONT EVER USE THEM FOR SOFTWARE. GREAT INSIGHT ON THE HOW-TO-DO PORT FORWARDING. HORRIBLE AT DOING IT WITH THE SOFTWARE OR THE SO CALLED MANUAL OVER_RIDING AND HAVING THEM DO IT FOR YOU.
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1 comment
#962741

Since then our issue has been refunded. Took us going as far as posting on 20 plus review sites and making a big fuss about it.

Sad to be refunded our $30 to $40 took all this.

But if anyone is wanting their refund from them best message them about it and tell them "your" reviews will be heard as ours were by over 100k across all these sites we posted to thus far since these update here.

Resolved
ID
#598862 Review #598862 is a subjective opinion of poster.
Location
Cape Coral, Florida
Cons
  • Not as described
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Full refund

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