New Reviewer

Horrible Customer Service from Manager.

I would never order from "Port Royal" a Jamaican Restaurant in Queens NY. I placed an order and was told that it would be delivered in 20 min. An hour had passed and still no food, I wasn't too upset just yet. Shortly after one of the staff members called and said they were out of lemonade, and I'm like my food hasn't left yet? She said no I said ok how long? she said 15 min and she was very sorry. Needless to say another hour passed by and the person who delivered the food was the manager. I expressed how upset I was that the food took 2hrs to get here. He simply said what do you want me to do about it, very nonchalantly. I said you can take $25 off my $60 order. He said no I can't do that, and if I knew I didn't want the food I could have called and canceled. This man was so rude and didn't care about doing business. He didn't even apologize for being so late. I can't imagine how Port Royal is still in busy. Never again!!!!!
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#316916 Review #316916 is a subjective opinion of poster.
West Jordan, Utah

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