Thank you Brain

I thought from the beginning, I was dealt a poor deal.. I,e. the cost of my new purchase was way above the blue book and Carfax...So I went away not willing to sign the pressure of sign now! Next day, a better deal but I still think it could have done better at a different dealership… My real issue was I gave the dealership a deposit for may required hand controls which ended up far less than I expected..... After no less than seven calls to collected my due balance, I paid a personal visit to PCN, and to my delight, Brain understood my ongoing frustration with the communication problems I experienced and gladly agreed to solve them once and for all! Thank you again Brain ,, If it wasn't for you I would never recommend PCN to anyone!
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Jocelynne Xcs
map-marker Boston, Massachusetts

Charged for resetting TPS units that should be under warranty

I have a Nissan that I purchased from another dealership. I also purchased an extended warranty that is required to be executed by that dealership. I brought my vehicle in because the TPS light would not go out. The sales dealership told me they would have to send it to the Nissan dealer because the TPS is proprietary (or rather, the reset tool is). It was determined that three of the sensors had dead batteries. They were replaced, covered by the warranty. About a week later, the problem recurred, and the process was repeated. The 4th sensor had a dead battery (why would they not replace all four in the first place?). It was covered by the warranty, but I had to pay the deductible again ($100 each time). Sucks, but that's the rule. I paid it and the service counter person at Nissan said, "I don't know why they didn't just do all four at the same time." Fast forward about 7 months, the TPS light comes on. I adjust the pressure in all four tires, but the light doesn't go out. The next night, I do it again, but the light doesn't go out. I bring it to the sales dealership, they bring it to Port City Nissan. Port City Nissan resets the 4 TPS units, tries to bill the sales dealership one hour for the labor. When they balk, it's lowered to $54.16. The warranty won't cover this because the parts are under warranty and should be covered by Nissan. The sales dealership passes the charge on to me. I call Nissan, and at first I'm told, "We didn't charge you, we charged them." When I press, I'm told, we billed them because you brought it to them, you didn't bring it here. (This sounds like I would have been covered if I'd brought it in directly, to me.) I ask why anyone is being charged if the parts carry a 1-year warranty. I'm told that that's only if the parts are defective. I ask how they are not defective if the TPS light does not go out when tire pressure is reset. "I don't know." I then ask, does this mean that the next time the equipment doesn't work right, but is not defective, if I'm going to have to pay $54 again. No good answer. Right now, I'm out $54 because Port City Nissan wanted to feed off the teet of the warranty for the "service" of resetting the TPS sensors (incidentally, Tire Warehouse has done this on my other Nissan free of charge when I purchased tires). So, five phone calls later, the only thing I know is that if it happens next week, it's covered. Beyond that, it seems they won't guarantee not to pork me when their "warranted" parts malfunction. Avoid this place like the plague that it is.
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AvoidPortCityNH S
map-marker Old Town, Maine

PORT CITY NISSAN nh steals deposit and sales terms!!

We bought our nissan cube krom from port city nissan in rochester nh. To make a long story short, they signed us into a deal they couldnt back up. Jeff the finance rep took our 1000$ deposit and sent us on our way. Then called up days later saying the bank couldnt finance at the terms signed. Kevin the floor mngr Said we couldnt have our old car back, then a day later demanded we return the new car and sign some bogus rate and no service contract. We denied and returned the car that night, now we are still getting the run around on our deposit that they WONT refund and they are ignoring our calls and saying they already sent our deposit thru the bank account even though its been two weeks. THIS IS THE WORST COMPANY and they are SCAM ARTISTS!! AVOID AT ALL COSTS!!
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