Kurt K Sev
map-marker Roslyn Heights, New York

Customer service experience was less than helpful.

Porsche Roslyn - Customer service experience was less than helpful.
Porsche Roslyn - Customer service experience was less than helpful.
Porsche Roslyn - Customer service experience was less than helpful.
Porsche Roslyn - Customer service experience was less than helpful.
PCNA seemed like they cared about a dealer that misrepresented a car I purchased, but when it came down to it, all they do is send a message to the dealer to contact me. It never happened and they just said, all they do is create contact. Nice. I get better service from Chevy! Here is my story.... I purchased a Limited Edition 201* 911 Carrera S form P of Roslyn 2 months ago. I dealt with Eric Blumen. Not a worse example of customer service can be found. When you think of "used car salesman", Eric is your guy! The car on their dealer site appeared like new, had 2k miles on it, was CPO and was priced correctly. Unfortunately that is where the similarities to the car I received end. I paid to have the mechanicals inspected and a few things popped up. Those were told to me by Eric, to have been taken care of pre delivery. After a debacle with the shipping company they used, I finally took delivery of the car. (The shipping company actually cared enough to reach out and take care of a few things they were responsible for, unlike P of R) When inspecting the car, there were many scratches on the vehicle that were not on the PPI report, there were dents in the rear quarter panel, the drivers seat pocket was broken and the leather had a nasty "repair" done. The limited edition car cover, that was still in its packaging. had a giant stain on it. (Eric tried to tell me the seat stain was armour all.) Worst of all, the condition of the special edition livery package, was destroyed. This package commanded 14k for the special edition livery, badging, and cover. Eric had assured me this car sat in the customers garage and in their showroom, as it was only in service for 9 months before I received it. He vowed to correct the problems, but as time went on, it was clear this was a game of blame. He stated in no way would a car come from their dealership looking like this, and it must be the shipping companies problem. The shipping company did step up and offer to pay for the dents that were on the car, but my suspicion is that these dents were just missed by the pre shipping inspection. Fast forward 2 months, and the car has not seen any resolution, I have resorted to taking the decals off myself, and paying to have the paint corrected. Eric is trying to blame the "stain", which was their repair, on the shipping company. He had assured me he would have all of this taken care of, but because they likely did the CPO inspection without touching the car, Porsche says its the dealers responsibility and Porsche wont cover any of it. Which means P of R wont live up to their promises. So now I sit with a car thats well over 6 figures, a special edition, that looks like a used prius. Be careful with this dealership, they are crooked. Eric is a snake, and apparently Evan knows this entire story and is ok with tarnishing the name. Shame on Porsche for allowing dealerships like this to represent their brand.
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Reason of review:
Not as described/ advertised

Preferred solution: Replace car seat skin and car cover

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