Kden Gsc
map-marker Bluffton, South Carolina

Sitting sun &moon mag safe power pack nobody thought I was important enough to respond to my inquiry.

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I just want information from you. I am not as yet pissed

Apparently pop socket customer service did not believe I was important enough to give me a response, I suggest popsocket

ignore customers at your peril. There are other companies willing to provide customer service..

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Jessica M Nyx

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Verified Buyer
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Verified Reviewer

The products themselves are great! However…..

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Contains 2 confidential files for company representatives

The products themselves are great having purchased several products from them at Walmart and Target. However, this is my first time ordering from them off of their site, and it is absolutely not a great experience.

I got five different confirmation emails for the one order, and it has been OVER two weeks, I also want to preface than none of the three items I ordered were a pre-order or out of stock on their website, and it still has not even shipped yet! I tried emailing them twice and no response from them at all I had to go to a third party website to even find a phone number to call them because the email customer service support is absolutely terrible! They REALLY need to put a phone number for customers to contact on their site and not just rely solely on emails because clearly it is not working!

They all around need to improve not just their customer service support, but also shorten the time it takes to ship out their website orders for individual non-whole customers! This is absolutely ridiculous!

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Loss:
$139
Pros:
  • Products themselves are good
Cons:
  • No customer service phone number
  • Time it takes to ship orders is ridiculous
  • Need to sell more of the online products in stores

Preferred solution: I just want my order guys. These were supposed to bee a welcome home surprise for my husband when he comes home for deployment. At this rate I don’t even know if they will show up by the time he gets home.

User's recommendation: If you don’t mind waiting forever for your stuff sure

Chiquita B Wpu

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Verified Buyer
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Verified Reviewer

My magnet popsocket broken where it pop up at

PopSockets - My magnet popsocket broken where it pop up at
Contains 1 confidential file for company representatives

I bought a magnet popsocket from the AT&T store a few months ago and now it's broken. The part that's broken is the pop-up part.

Is there a way the company can send another one to me, please? My address is 1345 Walnut Street, Cincinnati, Ohio, Apt 201, 45202.

My phone number is 513-970-****. Thank you.

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Loss:
$30

Preferred solution: Full refund

Gabrian Xen

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Verified Buyer
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Verified Reviewer
| map-marker Seattle, Washington

I never received my order PSA133****

Contains 1 confidential file for company representatives

I ordered my pop socket on September 13, 2024 order number PSA133**** and it has been saying its opened pending, but I am enclosing my PayPal receipt that shows it was taken out of my bank.. please check into it and send me my pop socket.

Its hard to be positive when you dont get your product. Im not quite sure what else you want me to say.

I just wanna be able to send this to you. Thank you.

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User's recommendation: On the fence

Anonymous
map-marker Fort Ashby, West Virginia

It was no help

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No matter what option I pushed there was a message that came on saying that no one was available to help me. It was ridiculous.

Im trying to get help on an order from 2 weeks ago that Ive heard nothing about. I cant get a response from anyone.

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User's recommendation: Don’t use popsockets

Titus Bfe
map-marker New Berlin, Wisconsin

Order

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I ordered a phone case more than a week ago and got the confirmation email with order number but it still isnt shipped. I went to website and opened a chat.

They said I had to pay $1 for a phone call back about my order.

I then opened a chat and said I wanted to chat instead of call and they said it would cost $5 for a chat about my order. I didnt pay but still have no way to find out about my order.

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David B Gln

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Verified Reviewer

Asked by firm

Ordered *** for case. Shipment box was delivered but with no product.

Customer service was not on call for the weekend. Received no response to the online form.

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Loss:
$30
Pros:
  • Good design
Cons:
  • Bad service

Preferred solution: Deliver product or service ordered

User's recommendation: dont buy from popsockets

David B Gln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mount Pleasant, South Carolina

No product delivered in shipping envelop. no reesponse on complaint

no product in box . no solution response to on line complaint.

no phone response since its weekend. no help.

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User's recommendation: dont buy from this company

Anonymous
map-marker Wantagh, New York

I contacted you just to try and speak with someone to try and get a replacement magnetic sticker because the one I purchased with my MagSafe pop socket is losing its adhesive stickiness.

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Since I do not need to buy a new complete POp Socket I just wanted to purchase a new magnetic sticker but I have not heard anything from your Compamy but these stupid reviews you want. So that is the reason why I am giving you and your company a bad review. If you want to speak with me my cell number is +151******** or my email address is bstaiano@***.com.

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Barbara S Qcs

Trying to speak to someone regarding trying to purchase a new sticker for my Mag Safe pop socket. There was no answer and I tried to leave a message. My cell phone number is +151********. Thank you

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Tried to speak with someone regarding a new magnetic sticker for my MagSafe pop socket. The old sticker is peeling up.

So, the pop socket is not adhered to my case as well as before.

My cell phone number is +151********. Please call me.

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Pros:
  • It is great to hold the phone in confidence without worrying
Cons:
  • After taking the pop socket off overtime it falls off

Preferred solution: Would like to get another magnetic sticker for my mag safe pop socket.

User's recommendation: Maybe if someone assists me.

1 comment
Ellie W Zju

Yes I would love to get a new pop socket

Ellie W Zju

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Verified Reviewer

New free code

So I ordered the wrong color of pop socket and my old one broke so I would love a free replacement.and great service

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Loss:
$40

Preferred solution: Full refund

Anonymous
map-marker Brooklyn, New York

My card was charged twice

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My card charged twice and it was resolved immediately thank you so much for taking care of my problem . I recommend this company

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User's recommendation: Yes I recommend this company

Anonymous
map-marker Flint, Michigan

Agent

Broken pop socket within a month.

There was no body to answer my call so I have no response and still a broken pop socket.

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User's recommendation: Don’t buy

Cindy G Lnc

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Verified Reviewer

Can’t reach anyone!

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Im having trouble with what to order specifically. No help! Also what is the deal with the email for a code thats titled pissed customer ???

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Preferred solution: Help!

Anonymous
map-marker Cape Coral, Florida

No help with my question about product!!!!

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Doesnt matter you really dont care.pissedcustomer.com is an insult to your customers! Why would I want to use it not a good way to do budiness!!!

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User's recommendation: Use target or another company

Katie M Clh

Poor quality and poor customer service that leads you to spam at "popsockets.pissedconsumer.com" stealing your info

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Very poor quality and poor customer service that leads you to spam at "popsockets.pissedconsumer.com" stealing your info. You cant even send an email because they require email verification and they never send you the email to reply to.

They dont answer their phones.

So basically when you buy a product and it is defective the store wont honor a replacement, nor can you get anywhere with the company. What a hoax.

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Loss:
$20
Cons:
  • Cheap product comes defective and no way to replace it

Preferred solution: I just wanted a popsocket that is not broken/defective.

User's recommendation: If you want a disposable product that wont last buy this, otherwise get another brand that has better customer service

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