PopSockets
PopSockets Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 18 reviews; consumers are mostly dissatisfied citing slow shipping, wrong or missing items, and low responsiveness.
Key Takeaways for Future Customers
- Check order details carefully before purchase and expect delays when ordering directly from popsockets.com as noted in PopSockets reviews.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and unreachable support, frequent requests for refund, missing or incorrect shipments, and double charges documented in PopSockets customer complaints.
Positive Feedback
Product design and quality are praised by some reviewers and shoppers recommend buying PopSockets accessories in retail stores to avoid site-order issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 18 reviews; consumers are mostly dissatisfied citing slow shipping, wrong or missing items, and low responsiveness.
Key Takeaways for Future Customers
- Check order details carefully before purchase and expect delays when ordering directly from popsockets.com as noted in PopSockets reviews.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and unreachable support, frequent requests for refund, missing or incorrect shipments, and double charges documented in PopSockets customer complaints.
Positive Feedback
Product design and quality are praised by some reviewers and shoppers recommend buying PopSockets accessories in retail stores to avoid site-order issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Where is my custom pop grip that I ordered from you on FEBRUARY 11, 2026?
Where is my custom pop grip that I ordered from you at popsockets.com on February 11, 2026? All I keep getting is it’s in transit, yet you took the money out and you’ve been paid through my credit card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Neptune City, New Jersey
My card was charged twice
It has been over (2) weeks now trying to get in touch with customer service representative has been the absolute awful experience to endure. I placed an order, the order was shipped, then an error order was shipped out as well and charged to the credit card, which was not ordered and incoorect.
A complete error on the popsocket's companies end. And yet to have someone address this persisting issue...
I have been trying for a week now to address this error issue from PopSockets' end. I received one e-mail last Friday, and I tried to input the information that was provided, but it did not work.
I have been trying to get a proper response and have exhausted all avenues.
My order was shipped, but then a second incorrect order came in as well that I did not place.
Also, I was fully charged for that incorrect order that I did not place as well. Please help, please, and thank you.
- Good products
- Horrible customer service
Preferred solution: Full refund
Asbury Park, New Jersey
My card was charged twice
Incorrectly charged twice and cannot get a hold of anyone to speak with. Have been trying to contact the entire day.
- Can not get a hold of a customer representative
Preferred solution: Refunded request - charged twice.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coquitlam, British Columbia
Cancel order
The company could be receptive to my concerns. I repeatedly tried to cancel an order, but the response was dismissive. All I want is my refund and canceled order.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing item in my $160 order
I ordered 2 cases and 2 chargers and only received 1 case and 2 chargers. I am extremely pissed off and, of course, no one is available to answer the phone to help, so I am *** out of luck. I refuse to place another order and will not spend another dime on this website until I get someone on the phone.
Lewes, Delaware
Need to change order placed last night. OrderPSA191****
No one was available. The recording said no one available for popsockets.com assistance. I hope I get a call back in time to change my order.
Preferred solution: Exchange
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Missing order
NEVER ORDER FROM POPSOCKET!!!
They claim it hasn't shipped yet due to demand. Shouldn't advertise if you don't have the stock! This is the second time this has happened to me, and I will never order from them again.
- Too many to list
Preferred solution: Full refund
User's recommendation: Will never recommend to anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder return
I wrote the original review before I was able call and leave a phone message. I am very upset I cannot get a hold of someone via email, phone, or chat without having to pay someone.
I just want to exchange my unopened PopSocket for a phone case. Respectfully,Shannon Bentley 405-535-****Shaben89@***.com
No one answered my call and when I got online they wanted to charge me to talk to someone about a return. Not great customer service or customer experience.
Preferred solution: The case I originally wanted, not the pop socket
User's recommendation: Buy from a store
Didn’t receive order
Was told that the order would ship within 72 hours of purchase but still have not received anything. After contacting them and waiting for a few days, I finally received tracking information, but every time I check it, it has the exact same thing listed.
It has been sitting on 'label printed' for 3 days now. Do not order from them.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrific customer service
No one answered and I had to leave a voicemail
For four days now, Ive been trying to get a hold of somebody to return a pop socket and get a phone case. Nobody has emailed me back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hampshire, Illinois
Return ordered wrong phone case I wanted iPhone 17 Pro but got the iPhone 17 Pro Max
I ordered what I thought was the IPhone 17 pro case, but I got the wrong case and I returned it to FedEx express waiting on my money back. The case that came was the iPhone 17 Pro Max case.
It appears you got the case delivered but I still havent seen my money back from Popsocket. Let me know by a representative when my money will be returned.
User's recommendation: Order the right case because I checked it 5 times.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Hello, my name is Kimberly Stollings. I placed an order a few weeks back, and I never received it.
It went to a different state. I would like a refund.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy apartment number is 139. It doesn’t show it on my order.
My pop socket order doesn't have my apartment number on it. My apartment number is 139; please address that for delivery.
- In case no issues
- Actually
I have not received a confirmation email
I need a Confirmation email for my order ASAP please and where my order is at I really want a response ASAP
User's recommendation: Be careful
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe products themselves are great! However…..
The products themselves are great having purchased several products from them at Walmart and Target. However, this is my first time ordering from them off of their site, and it is absolutely not a great experience.
I got five different confirmation emails for the one order, and it has been OVER two weeks, I also want to preface than none of the three items I ordered were a pre-order or out of stock on their website, and it still has not even shipped yet! I tried emailing them twice and no response from them at all I had to go to a third party website to even find a phone number to call them because the email customer service support is absolutely terrible! They REALLY need to put a phone number for customers to contact on their site and not just rely solely on emails because clearly it is not working!
They all around need to improve not just their customer service support, but also shorten the time it takes to ship out their website orders for individual non-whole customers! This is absolutely ridiculous!
- Products themselves are good
- Not easily connected
- Time it takes to ship orders is ridiculous
- Online customer service sucks
Preferred solution: I just want my order guys. These were supposed to bee a welcome home surprise for my husband when he comes home for deployment. At this rate I don’t even know if they will show up by the time he gets home.
User's recommendation: If you don’t mind waiting forever for your stuff sure
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy magnet popsocket broken where it pop up at
I bought a magnet popsocket from the AT&T store a few months ago and now it's broken. The part that's broken is the pop-up part.
Is there a way the company can send another one to me, please? My address is 1345 Walnut Street, Cincinnati, Ohio, Apt 201, 45202.
My phone number is 513-970-****. Thank you.
Preferred solution: Full refund
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Hi, I am so sorry you went through that! For the shipping address, I would recommend putting your apartment number BELOW the shipping address that shows up, click on the address, then put your apartment number on "address line 2" that way, it'll get to you easily!