POPFLEX
POPFLEX Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
POPFLEX has a 1.8 star rating based on 7 customer reviews. Consumers are mostly dissatisfied; reviewers cite high price level and poor exchange, refund and cancellation policy and customer service.
Key Takeaways for Future Customers
- Expect shipping delays and possible missing orders based on POPFLEX reviews.
- Many reviewers ask for refunds as a primary solution.
- Exchanges are often reported as difficult; contact options appear limited.
- Price level is reported high compared to satisfaction.
Negative Feedback / Risk Areas
- Recurring customer complaints about no phone support and poor customer service.
- Refunds issued late or partial refunds reported.
- Wrong items, returned shipments, and failed exchanges.
Positive Feedback
Review authors value the website experience despite broader service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
POPFLEX has a 1.8 star rating based on 7 customer reviews. Consumers are mostly dissatisfied; reviewers cite high price level and poor exchange, refund and cancellation policy and customer service.
Key Takeaways for Future Customers
- Expect shipping delays and possible missing orders based on POPFLEX reviews.
- Many reviewers ask for refunds as a primary solution.
- Exchanges are often reported as difficult; contact options appear limited.
- Price level is reported high compared to satisfaction.
Negative Feedback / Risk Areas
- Recurring customer complaints about no phone support and poor customer service.
- Refunds issued late or partial refunds reported.
- Wrong items, returned shipments, and failed exchanges.
Positive Feedback
Review authors value the website experience despite broader service issues.
Turn one complaint into a collective action
Pueblo, Colorado
Order don’t delivered
I never got to talk to popflex so I wont be leaving you a review. The call abruptly ended. Do better!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, New Jersey
Return label
I ordered a popflex hoodie and the hoodie is too big on me and I want to get it in a size that fits me
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are an unprofessional scam company
Never exchange your items. They will not honor the agreement and also they will stop replying to your emails and ghost you.
I requested an exchange because my item was to short, instead they sold my item and only gave a partial refund. They dont even have any phone numbers to call this is a scam business!
User's recommendation: Don’t ever exchange always just get a refund and buy yourself.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salt Lake City, Utah
So unprofessional
- They don't have a phone number for support.
- They blame customers for exchanges within the allotted time.
They dont even have a phone number and will blame you if send your product back for an exchange within the allotted time and say you took to long. This is why companys have back stock. For exchanges, but they might be to unprofessional to even think of that since they dont have a phone number either.
Cologne, North Rhine-Westphalia
Shipping the product again
- Order PF-122****: Athena Backpack Blue Mist, Studio Edition, qty 1.
- Customer requests re-delivery of the returned package.
Dear POPFLEX ,
I couldnt receive my product and it was sent back to your shop. Please deliver the product again to me. Thank you
Order details:
Order number: PF-122****
Order date: 2025-03-22T15:41:33.000Z
Items purchased:
Athena Backpack - Blue Mist
Studio Edition
Quantity: 1
135.95
Summary
Subtotal121.88
Discount(15.00)
Shipping - Economy International18.95
Tax0.00
Total140.83
Customer information
Shipping:Billing:
Fang
10
Kierdorfer Feld
Bergisch Gladbach 51429
Germany
fang.ley@***.com
+491762****744
User's recommendation: I will never recommend this company. Too disappointing!
Received wrong item
I never got thru. Number is incorrect
I sent an email
Please respond back to my email or call 516-661-****
It’s very frustrating because I can’t get even place a call??
- Tried to place an online order today; asked for date of birth.
- Customer has ordered from the company numerous times and is upset.
I tried to place an order online today. I have ordered from your company numerous times yet today they asked me for my date of birth that is very personal and I dont wish to give that I should not have to put my date of birth on a order when I have successfully ordered from your company numerous times ! I am very upset and frustrated
Seattle, Washington
Dont stand behind their products
I washed the cloud hoodie and it dis colored after one wash and they are only giving me a 25% refund.
User's recommendation: Do not shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alkmaar, North Holland
Order is sending back to you
- Order PF-816203 not delivered; shipment via FedEx; recipient was not at home.
- Klarna payment of 72,90 is required.
They dit not answer me
I had a order with number:
PF-816203.
And i dit not get mi order,de FedEx,sad i wasent at home.
So now i have to pay klarna72,90.
So can you plaese pay klarna dath amouth of money,becauce now i have to pay klarna.
Thank you for your understanding.
Regard,Monica Weigle
- Dont sent your items
- Bad store
Preferred solution: Full refund
User's recommendation: Dont order items from popflex
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContact complaint
Need to get ahold of pop flex for a return and the phone number is no good. Daughters jacket too big in arms. Water bottle holder not fitting.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt was impossible to contact someone who could help me
- I ordered a Goya mat and chose the wrong color.
- I couldn't reach customer service to exchange it.
- The service was terrible; I won't buy here again.
I placed an order of a Goya mat and when I choose the color I picked the wrong one so I wanted to make the exchange by contacting someone from costumer service who could help me with that but I couldn't talk to someone the service is terrible. I will neve ever buy something from this site.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong color of an item
When I placed the order I choose the wrong color of a mat and I wanted to contact costumer service to see if they could correct my error but it was impossible for me to contact them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem has not arrived
- Requested an update on the Cora backpack order after 7+ business days.
- It was a gift for a 12-year-old daughter; there was no response, only a refund.
I sent an email requesting an update on my order of the Cora backpack, as it had been more than 7 business days since I had placed my order. It was a gift for my 12 year old daughter.
She was very much looking forward to getting this backpack as a reward for making honor roll.
I was extremely disappointed when I received no response, just a refund.
I was truly hoping that I would receive the backpack still, even if it took a little extra time. I didn't mind paying for the item.
The communication was non-existent, and my daughter was very sad to learn that the backpack wasn't coming.
Amanda Bergeron
Preferred solution: Deliver product or service ordered
Parcel has not arrived
- Order 2 (1021) includes 3 secret scrunchies in a flat small box.
- Item priced at $23.50.
- Colors differed from Order 1 (PF 463498).
Just looking for my other order # 2, = 1021 , 3 secret SCRUNCHIES In a flat small box ,Ibelieve it was on sale ..time - was 12:16 pm..Dec.13,2022,..
Item for $ 23:50.. the colors. Was different from, Order #1=PF 463498 = $
113.40...the date was-Tues.
Dec.13-2022 ..time- 9:28 am...THANKS i.
User's recommendation: Do your ordering EARLY...
Walsall, Walsall
Parcel has not arrived
Have not had a confirmation e mail on hoodie purchased and goods have not yet arrived would love ke an update please
Ankeny, Iowa
Exchange
I need to exchange this for a larger size. I would also like to pick out a different color. -Adan Hernandez
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If I would have known back then that they don’t follow their own terms and rules they have set and are as unprofessional as I found out I would have. But I trusted them. Silly me I guess.