Anonymous
map-marker Marina Del Rey, California

Order not received

Never received order would like a refund I really like your popcorn but Im disappointed that I didnt receive it for a family reunion
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corrina f Ljl

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Verified Buyer
|

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Verified Reviewer
| map-marker Vernon, California

Checking on status

Popcornopolis - Checking on status
Popcornopolis - Checking on status - Image 2
Popcornopolis - Checking on status - Image 3

I am writing about order below. I Did Not receive the 96 variety cones w/ Santa sack.

Instead they send two of the BOGO zebra Corn. If you arrange for the postal to pick up the one bogo zebra corn that will be fine, I just need the 96 cones before Christmas for they are for the Veterans at our near by home. This year trying to order has been difficult and not so easy as years before. Ive tried to reset my password but never would receive the link to do so which made me have to order as new customer.

Trying to call about this order also has be a daunting task.

I sure hope this gets resolved before Christmas for Id like to share the Popcornopokis experience with my Veteran families. God Bless and thank you , Corrina Ford

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Loss:
$160

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Las Vegas, Nevada

Inconclusive

Fed Ex lost my package, but refuses to find it, replace it, or refund it - they said to contact Popcornopolis. I tried calling - there is no web assistant or email address for customer service.
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Resolved
DONNA P Bov

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Verified Reviewer

Resolved: Trying to CANCEL ORDER

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Updated by user Dec 02, 2022

Company fixed the issue and I have been provided with product or service ordered.

Updated by user Dec 02, 2022

Resolved! The package was delivered today. That was way too much work and heartache to follow this thing through to the end but at least they did fix the problem and resolved it in the end,

Updated by user Dec 01, 2022

I received a call after the Thanksgiving holiday weekend by a new person who offered the option to correct the address and send the order. He manually created a new label and mailed it off. I will advise when/if the item has been received and whether they included the gift note or not.

Updated by user Nov 25, 2022

As of today, 11/25/2022, the order now shows COMPLETE with a tracking number and my credit card has been charged. Popcornopolis ran an early Black Friday sale with no staffing to cancel an order that their system had glitched to the wrong address and the Customer Service line is unmanned today, Black Friday.

CLOSED. I have been billed and the order is on it's way to nowhere.

I have emailed, called and complained to every Popcornopolis contact avenue available to me and NO ONE is responding to my cancellation phone call that was placed within MINUTES of the order on 11/23/2022 to Lisa. This is all unacceptable.

Original review Nov 23, 2022
The online order system had a glitch Wednesday afternoon during the Black Friday sale and switched my street shipping address in WA to my street address in AZ AFTER I placed my order. The order's shipping address does not exist, and I needed it cancelled immediately.

I was hung up on multiple times today by Lisa and told I could not be heard and would be called back, but Lisa did not call me back. The online ordering system failed, and the 800-767-**** customer service line was a nightmare. The problem has yet to be resolved.
My card has been charged even though I repeatedly told Lisa (when she could hear me) to cancel the order. At one point Popcornapolis stopped answering 2 hours before closing and I got a recording telling me to call 800-477-**** and when I did, Kelly said she never heard of Popcornapolis, couldn't cancel the order, and would get someone on the phone and call me back.

Never happened. After telling Lisa and Kelly multiple times to cancel the order, I still need a refund as well as the order to be cancelled.
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Loss:
$140

Preferred solution: Full refund

Anne G Aig

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Verified Reviewer
| map-marker Red Oak, Texas

Inconclusive order # 21777 Dec 13

Re: order confirmation #21777;

I have tried to call multiple times only to be cut off and also search your website which has been "down?...

I have an email confirmation of this order but not posting to my account use3d for purchase shows up. I have tried to contact you but you apparently have no viable customer service that actually answers calls.

Can you please confirm whether or not this is a viable order and also when the charge will be posted? I had hoped for this as a Christmas present for my kids but now I assume that it may not actually happen. Please let me know one way or the other.

Here is what I got from you:

[Order #21777] (December 13, 2022)

ProductQuantityPrice

Create Your Own - Mini

Kettle Corn Mini Cone (Qty: 10 )

Zebra Popcorn Mini Cone (Qty: 20 Price: $10.00)

Cinnamon Toast Mini Cone (Qty: 10 )

Total Price: $89.99

Package: 4 Cones

1$89.99

Subtotal:$89.99

Shipping:Free Shipping

Tax:$7.42

Payment method:Credit Card

Total:$97.41

Billing address

Anne Griffin

1002 W Red Oak Rd

Red Oak, TX 75154

214 724-****

agriffin1227@***.com

Shipping address

Anne Griffin

1002 W Red Oak Rd

Red Oak, TX 75154

Thanks for shopping with Popcornopolis! We have received your order.

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User's recommendation: Do NOT order from this company. They have no intention of giving you any easy way of communicating with you. Terrible Customer Service.

Anonymous
map-marker Murrieta, California

Track order not received

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I had a problem with delivery of my purchase over Christmas. I had trouble finding someone to address my problem to. I finally figured out what the company needed to address the problem. The mistake was understandable, however, I obviously wasn't providing the right information. Once I did, I was overwhelmed with the company's response. I love their products. They shipped my remaining order FedEx overnight delivery at no charge. Got it just in time for Christmas.
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User's recommendation: I highly recommend. But if they don't deliver what you ordered, just send them the order as attachment to the order confirmation so it will get to the right person. it

Nam Acw
map-marker Tampa, Florida

Bought expired popcorn at gas station

I bought three bags of cheddar popcorn and they was spoiled stale get a receipt it's really good popcorn.i want company to send me 4bags of cheddar cheese
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User's recommendation: Don't buy gas stations popcorn

Angelica G Qiw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Refund

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Popcornopolis - Refund
My order was canceled and I never received my refund or the popcorn. I can never get anyone on the phone either. I just want 80 bucks back.
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Loss:
$80

Preferred solution: Full refund

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