Popcornopolis

I am writing about order below. I Did Not receive the 96 variety cones w/ Santa sack. Instead they send two of the BOGO zebra Corn. If you arrange for the postal to pick up the one bogo zebra corn that will be fine, I just need the 96 cones before Christmas for they are for the Veterans at our near by home. This year trying to order has been difficult and not so easy as years before. Ive tried to reset my password but never would receive the link to do so which made me have to order as new customer. Trying to call about this order also has be a daunting task. I sure hope this gets resolved before Christmas for Id like to share the Popcornopokis experience with my Veteran families. God Bless and thank you , Corrina Ford

Re: order confirmation #21777; I have tried to call multiple times only to be cut off and also search your website which has been "down?... I have an email confirmation of this order but not posting to my account use3d for purchase shows up. I have tried to contact you but you apparently have no viable customer service that actually answers calls. Can you please confirm whether or not this is a viable order and also when the charge will be posted? I had hoped for this as a Christmas present for my kids but now I assume that it may not actually happen. Please let me know one way or the other. Here is what I got from you: [Order #21777] (December 13, 2022) ProductQuantityPrice Create Your Own - Mini Kettle Corn Mini Cone (Qty: 10 ) Zebra Popcorn Mini Cone (Qty: 20 Price: $10.00) Cinnamon Toast Mini Cone (Qty: 10 ) Total Price: $89.99 Package: 4 Cones 1$89.99 Subtotal:$89.99 Shipping:Free Shipping Tax:$7.42 Payment method:Credit Card Total:$97.41 Billing address Anne Griffin 1002 W Red Oak Rd Red Oak, TX 75154 214 724-**** agriffin1227@***.com Shipping address Anne Griffin 1002 W Red Oak Rd Red Oak, TX 75154 Thanks for shopping with Popcornopolis! We have received your order.

The online order system had a glitch Wednesday afternoon during the Black Friday sale and switched my street shipping address in WA to my street address in AZ AFTER I placed my order. The order's shipping address does not exist, and I needed it cancelled immediately. I was hung up on multiple times today by Lisa and told I could not be heard and would be called back, but Lisa did not call me back. The online ordering system failed, and the 800-767-**** customer service line was a nightmare. The problem has yet to be resolved. My card has been charged even though I repeatedly told Lisa (when she could hear me) to cancel the order. At one point Popcornapolis stopped answering 2 hours before closing and I got a recording telling me to call 800-477-**** and when I did, Kelly said she never heard of Popcornapolis, couldn't cancel the order, and would get someone on the phone and call me back. Never happened. After telling Lisa and Kelly multiple times to cancel the order, I still need a refund as well as the order to be cancelled.