Capone Txp
map-marker Chesterton, Indiana

Unauthorized Credit Card Charge!

This company placed an unauthorized charge to my credit card just before they closed their doors! I have tried contacting the company that is supposedly taking care of their finances 'CMBG Advisors' however they are ignoring my requests. Now we know the 'true colors' of the owners.I am shocked that this company who was associated with 'Master Chef' would had stooped to such a low level as to rip people off at the closing of their business. I thought I was dealing with an honest company while they were open for business but now their true colors are showing. I am filing a police report for credit card fraud!
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Loss:
$76
krumban k
map-marker Philadelphia, Pennsylvania

Pop Up Pantry - Disappointed with Service

I recently ordered for my Father's 71st Birthday. I typed one digit off in the zip code when entering their address -and long story short - they took my money and never sent the package. I logged on to their website, did not see any messages regarding the order - so initially I assumed I did something wrong and the order was never processed. SO - i ordered another shipment on 12/16 - as I really wanted my parents to have this food ( he is wheelchair bound, and my mom is his caregiver - so easy meals like this are a bonus!). I dug further this past weekend, realize they charged me back in November, but never shipped - and never contacted me. Customer service tells me that the onus is on the customer to ensure correct shipping addresses. Well - it was a simple mistake I made when placing the order - by one digit, and the name of the city and state were in the ship to address. Pop Up Pantry blames Fedex. Fedex blames Pop Up Pantry. Pop Up Pantry customer service then gives me an option of which shipment I want to send (the one from November or the one ordered on Dec 16)- then does not respond to my email regarding which shipment I wanted to send- and sends both. After much to/fro - no offer to refund anything, provide a discount, just a continued statement of "it is the customer's responsibility to ensure shipping addresses are correct, and I understand you miskeyed the delivery zip code. Our team worked quickly to get the order to the right place immediately upon learning of the issue and now have the right zip code on file". They worked quickly on it - AFTER I chased them one month later - and kept inquiring of my parents if they ever received the shipment. This quote directly from Tom Balamci, Co-Founder. Customer Service (Jackie) was not clear in her communications and then denied offering to only ship the one of the 2 orders. I have lots of choice for dining in Philadelphia - and there are other offerings. I will not be patronizing Pop Up Pantry again. A simple let us send you something for all of the inconvenience, a discount - whatever would have gone a long way. I have canceled my subscription and have no intention of patronizing them again. This back and forth for days - with customer service indicating it was my fault (and they have NO culpability in trying to fix a miskey on a zipcode) or research a shipment they could not make - is not worth the hassle. Honestly - a quick process change internally could resolve this type of issue entirely for the company - but they, I am sure, do not want to hear that. Tom - you may be Penn educated- but you need to know this - meet your customer alittle bit in the middle - and you actually might retain them. I will share this negative experience regarding Pop Up Pantry with anyone I can - if they are considering to utilize this service. There are too many options for this hassle. Reply
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Loss:
$76
Angelina P Rye
map-marker Clovis, California

Pop-up-pantry

On November 11,2012 I decided to order Thanksgiving dinner online. Well little did I know this was going to turn into a travesty! While ordering on the 11th I was given a choice of calendar days for delivery, I decided that Thanksgiving eve would be best. A little background history is necessary. I have 5 girls in total , the twins born at 24 weeks gestation finally came home October 10, 2012 ( DOB 6-10-12), both on o2 and basically home bound. Our family has gone through b=many dramatic ups and downs. So I figured the Pop-up-pantry would be more then a fabulous idea, great food real chefs all of the best! I am a phenomenal cook myself (I do agree) been told to apply for the Master chef show, chopped etc. So when I learned of Pop-up-Pantry (through the Master chef show) I figured "give it a try". I placed my order on November the 11th (late afternoon) and choose to have my "Thanksgiving Feast for 6" delivered Thanksgiving eve 11/21/12. To my horrified surprised was one box and defiantly not more in weight of 6 pounds, a meal that was for a lunch in addition to the feast I ordered. I at first contacted Pop-up-Pantry and informed them of the mistake (that was HUGE to me and my children). I was told how sorry they were etc. etc that just consisted of apologies and the offer of a refund and a reship later the following week free of charge for the feast I was supposed to enjoy Thanksgiving Day. I was in total shock ( and still am now, numb to the idea I was forgotten on one of the most important days of the year). My nanny was on duty this afternoon and even the visiting nurse was hear at the time and they were speechless!!! I recall the twins nurse saying you better not be giving up! I did the fight had just fallen out of my body, I was devastated. I was not sure how to tell my daughters and my 17 year old stepson what had happened. My nanny called frantically to Fed-ex and was told they didn't create the shipping labels indeed Pop-up-Pantry had. While everyone was busy pointing the finger at one another, I was pondering how to break the news to my children. There has never been a year they have gone without a holiday feast, but this year is and will be unremarkable! The girls were speechless asking me what I was going to do and could anyone fix it. NO. SO we have no Thanksgiving dinner. Wow. O to have a further addition my husband is in Afghanistan. A. Perry
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Loss:
$100
3 comments
Guest

I recently ordered for my Father's 71st Birthday. I typed one digit off in the zip code when entering their address -and long story short - they took my money and never sent the package.

I logged on to their website, did not see any messages regarding the order - so initially I assumed I did something wrong and the order was never processed. SO - i ordered another shipment on 12/16 - as I really wanted my parents to have this food ( he is wheelchair bound, and my mom is his caregiver - so easy meals like this are a bonus!). I dug further this past weekend, realize they charged me back in November, but never shipped - and never contacted me. Customer service tells me that the onus is on the customer to ensure correct shipping addresses.

Well - it was a simple mistake I made when placing the order - by one digit, and the name of the city and state were in the ship to address. Pop Up Pantry blames Fedex. Fedex blames Pop Up Pantry. Pop Up Pantry customer service then gives me an option of which shipment I want to send (the one from November or the one ordered on Dec 16)- then does not respond to my email regarding which shipment I wanted to send- and sends both.

After much to/fro - no offer to refund anything, provide a discount, just a continued statement of "it is the customer's responsibility to ensure shipping addresses are correct, and I understand you miskeyed the delivery zip code. Our team worked quickly to get the order to the right place immediately upon learning of the issue and now have the right zip code on file". They worked quickly on it - AFTER I chased them one month later - and kept inquiring of my parents if they ever received the shipment. This quote directly from Tom Balamci, Co-Founder.

Customer Service (Jackie) was not clear in her communications and then denied offering to only ship the one of the 2 orders. I have lots of choice for dining in Philadelphia - and there are other offerings. I will not be patronizing Pop Up Pantry again. A simple let us send you something for all of the inconvenience, a discount - whatever would have gone a long way.

I have canceled my subscription and have no intention of patronizing them again. This back and forth for days - with customer service indicating it was my fault (and they have NO culpability in trying to fix a miskey on a zipcode) or research a shipment they could not make - is not worth the hassle. Honestly - a quick process change internally could resolve this type of issue entirely for the company - but they, I am sure, do not want to hear that. Tom - you may be Penn educated- but you need to know this - meet your customer alittle bit in the middle - and you actually might retain them.

I will share this negative experience regarding Pop Up Pantry with anyone I can - if they are considering to utilize this service. There are too many options for this hassle.

Guest

Ack, so sorry to hear about your experience! That's too bad.

I can't say the same for my experience with Pop Up Pantry. Just like you I heard about them through MasterChef, and so far I have ordered twice from them, and both times the deliveries showed up on time at my door, and the food was great. (I've had their shortribs and turkey sliders, and both were amazing!) Definitely not what you want to have happen during the holidays, but maybe it's a one-time fluke?

I've had shipping problems with sites like Amazon, and as much as I want to be angry at them sometimes it really is ups and fedex that are at fault :( Hope you manage to have a good holiday with your kids! xx Cheryl

Angelina P Rye

I am so sad, I am mad, confused, and unsettled. I want to KNOW what went WRONG!!!!!!!

The grocery stores also sold out of even basic necessities and I am to embarrassed to tell what has happened to anyone else. I have to family here in VA either.

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