Pop in a Box Reviews

Update: I receive a refund. It took almost a year to resolved from an order that was purchase and paid in full from almost 3 years ago.

I still have two more orders to resolved. The agent will notify that it takes 3-5 days to process the email to the financial department and once they review it, could take them longer to review and approve and if they deny, you do not hear from them. You have to contact the agents by email only (no number or chat available) and you have to ask the questions again and its a repeat cycle. Its a pain in the butt.

I never had issues explaining myself with other online stores.

Canadian Customer - while some of my orders have been positives, many more have been negatives. They refuse to refund me from orders items that I never received after almost 3 years. These orders were charged in full and they keep denying it, while I have proof. Been fighting back and forth with comments for more than a year now.

Every time they say, a refund will be deposited within 5 days, 10 days later or longer, still nothing, they say what they want for the person to stop sending messages and they avoid you at all cost for refunds. The message system is weak, you send a message, you get a response within minutes without them taking the time in looking deeper into your account) and then the message chat is closed and you do not hear from them ever again until you send another message.

Also you can only upload 1 attachment and you do not see this attachment on the website.

Imagine waiting patiently for 2 full years, not able to get the item you bought in stock and refuse to refund you! that is stealing money and they are not allowed.

I have full proof with paypal and bank statement, I send them screenshots and they still do *** nothing.

My son ordered the 10" Larry Bird pop figure over 2-3 months ago which was never received so he cancelled the order and without letting me know the order number and whatever other info may be needed to get a refund on the order. I'm his dad and he used my Visa bank card to which I'd like to have put back on my account.

The last we read through email it was supposed to arrive July 25th but after almost a week we've heard or seen nothing. Unfortunately I can't call international because of my phone plan so I have to communicate through email only. Can anyone please help or email me on any steps to take to receive my money back. And just to be clear, I am not in any way shape or form a pissed customer, unhappy that the order had to be cancelled but with how the times and economy are I need a refund put back to my account as soon as possible.

I understand that it may be an inconvenience for both parties but I hope that there is some kind of understanding for the situation.

God bless and I am hopeful that this can be resolved. And again thank you for your time and hope to hear any kind of news from you as soon as possible.