PoolSupplyWorld Reviews

purchased this system from" Pool Supply World ". The new system arrived but was damaged in shipping, called Pool Supply World and told them What had happened. They gave me a return shipping code and were supposed to start shipment of replacement filter system. A week later , had not received a confirmation of shipment of new replacement system/ tracking number. Called and only got a automated message that said to pick from menu for what ever you needed. I tried every option on the automated recording and no matter which option I chose , It always took me back to the start of the recording. This went on for two weeks. I finely got in touch with a "human being". When I explained what was going on , All I got was how sorry they were and that this is NOT the proper way to have handled this return. I was told that a new unit would be leaving there warehouse that day, and I would receive a tracking number by E-Mail that afternoon. I never received anything from them . I tried calling AGAIN, only to go through the same recording. After 3 long weeks of this runaround I finely talked to a return specialist"ha ha" Again I was told this is not the way it should have been handled. I finely got tired of the lies I was getting and told them to cancel my order completely. The damaged unit was in route to them" after taking pictures of damage and E-MAILING it to the returns dept. They claimed they never received any E-MAIL and could not do anything till the damaged unit arrived at their warehouse and reviewed and the cause of damage was not from something I did when trying to install it. After another 2 weeks ...still no ward from them , and went through the automated menu AGAIN to get no where . Finely after almost 7 weeks from original order date, I finely received an E_MAIL stating they had received the damaged unit and a refund to my credit card was being processed . Now I was told that it could take 7 to 10 days for the credit card to be credited . In short...I would not buy from these people.. customer service lacks the SERVICE to its customers and after they have your money ,Everything seems to get lost in the shuffle . I finely received the credit to my card and searched online and found the exact same unit for $50.00 less and was assured that this company does NOT practice this same customer service tactics . The new unit arrived in $ days "undamaged" and is connected and working fine. Do yourself a favor and do not buy from Pool Supply World. Its just not worth the trouble.