Resolved
Michael F Bcw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Resolved: Shipped wrong pump

NoI received the wrong motor. My pool has been down for 6 days now. Now it will cost me more in chemicals and I still dont know when I will get a motor
View full review

User's recommendation: Not

Michael F Bcw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Glennville, Georgia

Shipped wrong pump

Ordered B2853V1 motor. What I got is not close to being right. My pool has been down for 6 days now. I need this corrected asap
View full review
Anonymous
map-marker Rock Hill, South Carolina

Poor Customer Service

Bought a solar blanket from Pool Supply World within a few weeks of use the bubbles began to deteriorate, to the point they would fill and clog my strainer basket. Attempted to get a replacement or refund, the company refused only delamination was covered. There is no one you can talk to on the phone. They hide behind their online sales. I would not recommend buying from this company, you will be disappointed.
View full review

User's recommendation: Avoid

Maria F Paa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tucson, Arizona

Liner leaks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We just purchased the swimming pool on the bottom of the liner around the scenes leaks and then one section the liner is any mean together we didn't notice this until we filled the pool.
View full review
Loss:
$480

Preferred solution: Send me a new liner

Anonymous
map-marker Atlanta, Georgia

Cancel ordet

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered the pool supplies in May 2021 contacted the company several times and was told item was in stock and of this day no response from company. Really disappointed in service and response to my inquiry was never satisfying.
View full review

User's recommendation: Poor service

CYNTHIA H Vml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring Hill, Florida

RETURNING ZODIAC BARACUDA MX6

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I HAVE A SCREENED IN POOL. PURCHASED THIS ZODIAC INSTEAD OF HAYWARD CLEANER (HAVE BOUGHT 2 OVER A 21 YEAR PERIOD) THIS MACHINE IS DEFECTIVE!! I CALLED ZODIAC TECH AT LEAST 3 TIMES. CALLED POOL SUPPLY WAS TOLD WILL NOT TAKE BACK BECAUSE OF THE 30 DAY LIMIT. I WANT TO RETURN AND REPURCHASE A CLEANER. I HAVE SPENT MORE THAN I NEED TO EMAILING, CALLING AND NOT HAVING THIS ISSUE RESOLVED. I AM SO, SO SORRY I DIDN'T JUST WALK INTO MY SPRING HILL DEALER AND BUY. I AM GETTING A CROCK FROM ZODIAC AND HOPEFULLY NOT FROM POOL SUPPLY. THIS MACHINE BECAUSE DOESN'T PERFORM HAS NOT BEEN IN POOL WHEN I AM NOT HOME, SO HONESTLY, I CAN SAY HAS NOT BEEN IN POOL FOR ALL OF 60 DAYS, LOOKS LIKE HAS BEEN WORKING FOR 5 YEARS!
View full review
Raymond T Iry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Got Beat on a Pool Pump

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Purchased a Polaris with the Pump during off season. When I opened the box on a brand new Unit, it ran for five minutes and died! Motor blown from a defective part. Out over $500 dollars. Their response sorry have to get your money back from Manufacturer. This was over a Live Chat! THEN EMAILS IGNORED!
View full review
Loss:
$500

Preferred solution: Full refund

User's recommendation: Don't buy from them

Jim B Wak

Terrible customer service

I purchased the wrong size DE filters from Pool Supply World. I contacted them about returning the incorrect filters and purchase a larger size (much more expensive). They promised to send a return label. For two weeks they have not done so. We talked to the DE filter manufacturer and was told that they required a return label from the Pool supply World. I have spent many long hours waiting to speak to a customer service rep only to be disconnected. They could have made a profitable sale if they would improve their customer service. My experience is disconcerting because customer service is one area that a company has total control over.
View full review
Loss:
$75
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Phoenix, Arizona

Purchased a complete pool filter/pump system

purchased this system from" Pool Supply World ". The new system arrived but was damaged in shipping, called Pool Supply World and told them What had happened. They gave me a return shipping code and were supposed to start shipment of replacement filter system. A week later , had not received a confirmation of shipment of new replacement system/ tracking number. Called and only got a automated message that said to pick from menu for what ever you needed. I tried every option on the automated recording and no matter which option I chose , It always took me back to the start of the recording. This went on for two weeks. I finely got in touch with a "human being". When I explained what was going on , All I got was how sorry they were and that this is NOT the proper way to have handled this return. I was told that a new unit would be leaving there warehouse that day, and I would receive a tracking number by E-Mail that afternoon. I never received anything from them . I tried calling AGAIN, only to go through the same recording. After 3 long weeks of this runaround I finely talked to a return specialist"ha ha" Again I was told this is not the way it should have been handled. I finely got tired of the lies I was getting and told them to cancel my order completely. The damaged unit was in route to them" after taking pictures of damage and E-MAILING it to the returns dept. They claimed they never received any E-MAIL and could not do anything till the damaged unit arrived at their warehouse and reviewed and the cause of damage was not from something I did when trying to install it. After another 2 weeks ...still no ward from them , and went through the automated menu AGAIN to get no where . Finely after almost 7 weeks from original order date, I finely received an E_MAIL stating they had received the damaged unit and a refund to my credit card was being processed . Now I was told that it could take 7 to 10 days for the credit card to be credited . In short...I would not buy from these people.. customer service lacks the SERVICE to its customers and after they have your money ,Everything seems to get lost in the shuffle . I finely received the credit to my card and searched online and found the exact same unit for $50.00 less and was assured that this company does NOT practice this same customer service tactics . The new unit arrived in $ days "undamaged" and is connected and working fine. Do yourself a favor and do not buy from Pool Supply World. Its just not worth the trouble.
View full review
polly c Jej
map-marker Washington, District Of Columbia

PoolSupplyWorld.com shipping cheap imitation parts

I placed my first order with poolsupplyworld in June. It came late but was OK - uneventful. Then, in late august I ordered some branded Hayward parts for my pool rilter and pump, only to receive check chinese knock offs. I can buy this *** down the street for a lot less than they sell it for. If i wanted the ***, I would have specified ***. I ordered genuine hayward parts. they refuse to send the correct items, give me a discount or even address my claim, I'll not shop here again. Shame on you Poolsupplyworld.com! I'm now a Pissed Consumer!
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article