Anonymous
map-marker Toledo, Ohio
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#5113999 
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Return

No complaints. Phone call was regarding a question. Phones were down. Wasnt able to speak to anyone. Did a live chat, waiting on a call back
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Tim H Vwy

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#2873404 
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Terrible warranty support on solar cover

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1.6
PoolSupplies - Terrible warranty support on solar cover
PoolSupplies - Terrible warranty support on solar cover
PoolSupplies - Terrible warranty support on solar cover
Purchased Solar cover for our pool in May 2018, cover only lasted less than 2 years, was an 8 year warranty cover. they replaced the cover in Aug 2019. Now the replacement cover has lasted only 2 years, and they will not replace it as they call the deterioration of the cover bubble damage.
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Loss:
$180

Preferred solution: Full refund

User's recommendation: Run like *** from this company, will not stand up to their products

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Darnell S Nay
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#1843064 
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Pump burned up ? stopped working

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1.6
The pump has burned up and I can't find a replacement it's the Flowclear Model 90401E ? I just bought Pool end of summer last year , have not been used , only couple times. need information on how to order filter pump for pool ! Brenda
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Loss:
$300

Preferred solution: Let the company propose a solution

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Lara Zxs
map-marker Cape Coral, Florida
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#1442878 
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Defective pool cover

PoolSupplies - Defective pool cover
I purchased a solar pool cover on Oct 11, 2016. It came with a 6 year warranty. After 2 years it is completely deteriorating and they refuse to honor their warranty. What can I do? https://www.pissedconsumer.com/review-pictures/tmp/07af8ffc3d7a0f99fec2c2c99969f2d2.jpg Leisure Living 574 Main Street Tonawanda, NY, 14150
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Loss:
$120
Cons:
  • Lied about their warranty
Reason of review:
Warranty issue

Preferred solution: Full refund

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Anonymous
map-marker Tonawanda, New York
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#688271 
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Pool Supplies.Com - Bad Winter Covers - Tonawanda NY

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2.3
Do not buy a pool winter cover from this company. I purchased a cover and it had holes from the glue gun that they used on the seams. I send pictures and had to cut a piece off and send it to Pool Supplies.COM They never backed the cover that they sent me and I had to order a second cover from another company. I called 8 times and they were working on it...never heard back again from this company. The cover was mailed with holes and they did not care and to date, 2 years later and more contacts they did nothing. Stay away from this company.
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Loss:
$75
Reason of review:
Bad quality

Preferred solution: Full refund

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Rayson Hul
map-marker New Rochelle, New York
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#647072 
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Damaged used pool steps shipped

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1.0
We ordered expensive pool steps from poolsupplies.com/Leisure Living they were delivered in the pouring rain. The next morning we went out to look at the steps to see numerous scratches and a protrusion on the steps and they looked used. We called and sent numerous pictures to the company and were told we had signed for them so we stuck with them. We simply wanted what we had ordered nice new pool steps that we had seen a picture of not scratched up used steps. Their customer service (excluding Delores) is a nightmare from the owner to the management and supposed customer service. EVERYONE BE WARNED ABOUT THIS COMPANY!!!!!
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Loss:
$800
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

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