No Customer Support
There is NO customer support at this place. I think they have one guy working it. Every time you call, you get that customer service is experiencing a high volume of calls and they allow you to leave a message, that is unanswered. If you know what you need, this place is pretty good priced. But if you have ANY doubts, DO NOT go here. If you do, don't expect any help in exchanging, etc. No exchanging. You send this 75lb liner back + 20% restocking and then reorder another liner. Nightmare and would never go back here again for any reason.
Refused to replace defective pool liner
We bought a $4000.00+ above ground pool package. The liner was shipped in with numerous small cuts to the point that the pool was pouring water out. We requested they replace the liner as it was DEFECTIVE. They said they could not WARRANTY it under the manufacturer's warranty because it only covered seams. This was DEFECTIVE not WARRANTY. We had to buy a new liner from a reputable company at an additional cost of $570.00. We have reported them to the BBB and still they stand on the word WARRANTY. The difference between warranty and defective is that we were unable to get ANY use from the product not that we used it and it did not last the 25 years that it was guaranteed. The company also put in writing "you must be suffering from some type of medical condition for your lack of comprehension and agression". This because I tried to explain the definition of warranty in comparision to defective. Agression because I advised that they would be reported to the BBB.
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