Asolutely worst customer service experience
Pool products 4 less is a scam - Ordered 2 items which showed in stock with 2 day shipment. After 2nd day hadn't gotten email tracking, site order inquiry showed and still shows "processing", sent email requesting status of order - nothing! Called and no answer in any dept choice. Left VM and never rec'd reply. This is day 6 without any response!!! Tried calling about 20 times at different hours, never a live answer! Of course credit card is already billed, and have no idea when or if my order will arrive. Pissed consumer is also *** me off with the minimum 100 word rule
Reason of review
Order processing issue
Provided false shipping notice - never recd.!
I ordered a Hayward DE swimming pool filter for about $675.00 on 1/16/12, paying via PayPal. Their site said they used UPS for shipping, and that it should be a 2-day shipment. I expressed the need to be notified if it was not going to be received by 1/20, as my pool had no filtering (and I had hired someone to help me install this replacement). Wanting to check the status, I'd left 2 voicemails and 1 email by the following day, none of which were responded to. I went online that night, again asking for status on my order. On 01/18, they sent an email stating that it had been shipped via UPS Ground, but also stating that it was being shipped via Reddaway Freight Company and giving me a Tracking Number (but no phone number or link to Reddaway). I found the Reddaway site, but their Tracking site didn't show anything having been shipped to me. I had called the dealer on the 19th and left a message, and found that no one at any of their extensions ever answered the phone. By the morning of 1/20, I had still heard nothing. I called Reddaway, and was told that the Tracking Number I'd been given was not in their system, and they had nothing showing as being shipped to me. I called the dealer again and left messages on each one of their extensions.. about 6 in all, and could not get anyone to answer their phone nor did anyone ever call me back. I filed a Dispute via PayPal and on 01/23/12 got notification that the seller had refunded the money to PayPal and my case was closed. So I had to start all over in looking for a filter, having a pool that had no filtration since prior to my order a week before. Had I not been backed by PayPal, I'm convinced that I would NOT have received my money back without legal representation. This place is a SCAM! I've been a purchaser of electronics for my company for years via the Internet, as well as for thousands of dollars on a personal basis, and never had such a terrible experience as this, before! Buyer Beware!!
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