Amanda C Tre

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Item never arrived - company never responded

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Poolequip - Item never arrived - company never responded
Ordered a skimmer key over a month ago, never arrived. Multiple attempts to contact the company however never received a response. Only way to contact them is through the website or via email as their previous contact number has been disconnected and no new number has been provided. I don't believe they ever had the intent of sending out the item.
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Loss:
$39

Preferred solution: Let the company propose a solution

User's recommendation: Do not order from this company

Resolved
Mark J Ehe

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Verified Reviewer
| map-marker Perth, Western Australia

Resolved: I am not getting any younger.

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Updated by user Mar 08, 2021

Company fixed the issue and I have been provided with product or service ordered. There was a delay because whilst they indicated they had the part in stock, they didn't, and had to order it in, hence the delay. Sadly this development was only recently communicated to me..

Original review Feb 26, 2021
I ordered a part they had online. It was indicated that they had one in stock. That was 15 days ago. They are based in Malaga, so not too far away within the Perth Metro area, consequently it would be reasonable to assume, given that it is local and there are minimal COVID issues, it would take at most a week to get to me. I tried ringing them, but apparently they have trouble with their phones -at least they are not disconnected, so I have some hope. I then sent them an e-mail yesterday to their Sales people. It didn't bounce back, another good sign, but after 24 hours, I haven't received an acknowledgement or a reply. I am starting to think that maybe I am going to have to go down there for proof of life!
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Loss:
$69

Preferred solution: Deliver product or service ordered

User's recommendation: At this stage approach with caution online. If you need to, visit them.

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