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Item never arrived - company never responded

1.2
Poolequip - Item never arrived - company never responded
Ordered a skimmer key over a month ago, never arrived. Multiple attempts to contact the company however never received a response. Only way to contact them is through the website or via email as their previous contact number has been disconnected and no new number has been provided. I don't believe they ever had the intent of sending out the item.

User's recommendation: Do not order from this company.

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ID
#3644877 Review #3644877 is a subjective opinion of poster.
Loss
$39
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Resolved: I am not getting any younger.

3.0
Update by user Mar 08, 2021

Company fixed the issue and I have been provided with product or service ordered. There was a delay because whilst they indicated they had the part in stock, they didn't, and had to order it in, hence the delay. Sadly this development was only recently communicated to me..

Original review posted by user Feb 26, 2021
I ordered a part they had online. It was indicated that they had one in stock. That was 15 days ago. They are based in Malaga, so not too far away within the Perth Metro area, consequently it would be reasonable to assume, given that it is local and there are minimal COVID issues, it would take at most a week to get to me. I tried ringing them, but apparently they have trouble with their phones -at least they are not disconnected, so I have some hope. I then sent them an e-mail yesterday to their Sales people. It didn't bounce back, another good sign, but after 24 hours, I haven't received an acknowledgement or a reply. I am starting to think that maybe I am going to have to go down there for proof of life!

User's recommendation: At this stage approach with caution online. If you need to, visit them.

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Resolved
ID
#2435507 Review #2435507 is a subjective opinion of poster.
Location
Perth, Western Australia
Loss
$69
Preferred solution
Deliver product or service ordered

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