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I have recently had the "fun" of dealing with these guys and their "carved in stone" policy. I have had an issue with salt cell. As with all the complaints I am seeing, I am not alone. I ordered one that was "compatible" with my 7 year old Hayward system. Got all...
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Bought Aqua Rite main board. It would not work and they save me a song and dance about returning it, it would cost me $15, most likely they'd find nothing wrong, etc. The exact same thing others who got scammed said in their reviews, but unfortunately I didn't look at...
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Bought what I thought was a genuine Pentair temperature sensor from Pool Guys, which quite working in less than 90 days. First, based on the listing, I thought I was buying a genuine Pentair sensor. I didn't realize until after I received the order that it was generic...
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This company should be under federal investigation for lies, deception and racketeering. They sell imitation products and market them as OEM products. Their customer service is non-existent and is down right deceitful. We purchased a Hayward flow switch from them and...
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1.0
I didn't like
  • Dishonest
  • Customer service sucks
  • Avoid like ebola
#767160
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I ordered some pool filter cartridges from this company. Because the cartridge number on the outside of the filter didn't match what was inside, I had to return them, and ordered a new set of cartridges from them. When I called, they told me I that not only did I...
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1.0
I didn't like
  • Customer service sucks
#739125
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Who cares if they have the cheapest price, I like many others have been sold a crappy salt cell generator from T-Cell-15 Deluxe - Optimum (T-Cell-15-DLX). I have screenshots from the purchase 2 years ago that states the product has a FULL 3 year warranty. After 2...
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1.7
I didn't like
  • Did not get replacement cell
  • Customer service sucks
  • Avoid like ebola
#696083
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Purchased replacement board for Aqua Rite Salt System. Installed board. It ran perfectly for 3 weeks. After 3 weeks ALL the lights on the board came on and malfunctioned further from that point defaulting to add salt and check cell. Spoke with Jason on the phone 2...
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I've ordered parts for Pool Guy Supply several times and they continue to offer exceptional service ! I spoke to Jason via E-Mail after receiving my Heater Control Board as I was concerned that it had a slightly different appearance. After checking my pictures...
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5.0
I liked
  • Great customer support
#613235
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Pool Guy Supply has a bad reputation so they got a new name Optimum Pool Technologies, Inc. Google each and note their address. They sell a few things legit and buy copies of pool salt chlorinators as replacements. Pool Guy Supply has a bad reputation so they got a...
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#600266
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Contact Pool Guy Supply

Headquarters Address:
Pool Guy Supply
312 N. Cota Street Suite B
Corona, CA 92880
Phone:
(949) 371-6063
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Companies similar to Pool Guy Supply

My experience is the same as everyone elses'. Sold me a salt cell with a 3 yr warranty. Warranted it for the first fail after 11 mo. It lasted 13 mon. Now I'm told I have to pay 70% for a new one. What a rip off! not to mention the hassle of having to send it...
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I liked
  • Price
I didn't like
  • Did not get replacement cell
#551100
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