Don’t go there

On Friday, 11/29/19, I had a flat tire on the highway near the airport. I called my road service. They came and informed me that they can't fix it because my spare wasn't good. So, I called for towing to the nearest tire shop. The service man gave me a card for Pomp's Tires. I went there. After waiting hours, they fixed the flat tire and charged me 26$. When I got home on Saturday, the next morning, I saw that I had a flat tire again. It was the same tire they had "fixed". When I took a closer look, I didn't see any new nails or screws that may have punctured the tire and caused the flat again. I saw *** where the plug they inserted used to be. I called Pomp's Tires and asked for a manager or someone in charge. His solution was for me to bring the tire back to him so he can "see" what happened. I live 35 miles away. That's 70 miles back and forth.I asked if there was anything else he could do, like refund my card. He said no. I decided to just fix it myself this time and replace the tire at home. In the end, I don't recommend this place at all. The tire they fixed only lasted me 35 miles back home from their store and wasted my money. They also charged me 5$ for “shop supplies” and I was never told what this charge was for. Is it for the coffee I took while waiting, that’s SUPPOSED to be free for customers? Ill leave the judgement up to you.
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ID
#1715539 Review #1715539 is a subjective opinion of poster.
Location
Noblesville, Indiana
Service
Pomps Tire Customer Care
New Reviewer

Useless

Marinette messed up my insurance claim. According to my insurance they didn't get approval before doing the work. Then they said they would hold my car until they got the insurance check so i paid up front only to get my claim denied when i submitted it. They wouldn't help me at that point so now I'm out of pocket. Won't be using them again!
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ID
#1628786 Review #1628786 is a subjective opinion of poster.
Service
Pomps Tire Customer Care
Cons
  • Unhelpful and unprofessional
Reason of review
Poor customer service
Loss
$253
Preferred solution
Full refund

Tire service

My husband went with a tractor tire. He was impressed with the service writer. He was very polite and understanding of how he wanted the tire fix. I was fixed. Thank you for being there. Thank you.
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ID
#1526194 Review #1526194 is a subjective opinion of poster.
Location
Columbia, Missouri
Service
Pomps Tire Customer Care
Reason of review
Good quality

Pomps Tire Customer Care Review

Very rude customer service. Never did I see my truck go into the garage. Then tell me it needs ball joint , bushings, and 4 New tires and charge me 86.00 for an alignment when they are 79.00. Will never ever go there again. I think they thought I was *** being a women.
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ID
#851554 Review #851554 is a subjective opinion of poster.
Location
Hortonville, Wisconsin
Service
Pomps Tire Customer Care
Reason of review
Poor customer service

H1 hummer review

On behalf of the Pomp's tire team at the Rogers location, we were more than willing to take a look at the tires customer bought else where. In phone conversation customer hung the phone up, and with no respond to messages we are unable to diagnose any problems??? so please feel free to stop by so we can take look at tires and or maybe wheels. We would want to have any of our customer unhappy about any work performed at this location. So already stated please bring your Hummer back in so we can diagnose the problem. sincerely Pomp's Tire team Rogers. Thank you
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ID
#702416 Review #702416 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Reason of review
Good quality

Pomps Tire in Rogers, MN claims to have a perfect record installing truck tires

Had Brand new H1 Hummer tires installed on my vehicle using counter act for balancing. I have really bad shaking on front tires up to 5 miles. I was told by the manager that Pomp's does only perfect work and it is my vehicle that is the problem. There was no shaking before I brought it in and I suggested that maybe the tires were not properly cleaned out before installed. Again the manager, Travis Roush said they are perfectionist in what they do and they are not at fault. I wish we all were as perfect as the Roger's Pomp's!!
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ID
#663311 Review #663311 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Cons
  • Custom
  • Customer service and product service
Reason of review
Poor customer service

No Customer Service

On March 19th, early afternoon, went to the Virginia MN store, woman was at front desk on telephone. She didn't acknowledge me. No one else in room. We had no eye contact nor did it appear the call was ending or any attempt made. I wanted to buy a tube for my tractor. After waiting several minutes I left. I went to another local store and ordered the tube. I realize I am a small potato. In the past, I have brought my tractor tires in for repair, purchased front tractor tires, cattle trailer tires and tires for my 1-ton pickup. Yes, I am a nothing customer when compared to the mining companies or fleet owners. Maybe it wasn't the woman's job to be at the front desk and maybe she was pissed having to be there but all it would have taken for me was a simple "hi" and "I'll be with you in a minute." I worked as a supervisor in a government agency for 28 years and understand the need for customer service. Suffice to say, I will never take up space in your store again but will use my oral skills to discourage others from doing business with Pomp's. Thanks for reading, Alan Johnson
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ID
#610871 Review #610871 is a subjective opinion of poster.
Reason of review
Poor customer service

Pomp's turned me away with no brakes

I was on my way to pick up some people when my brake line burst. I went to Pomp's Tire Service because they were close. There were no customers there and the two employees did not look at all busy. Also, no customers arrived while I was there. First, they tried to tell me it could take "several hours" and when I said it only took an hour the last time I had to have a portion of brake line replaced they agreed to look at it. The mechanic drove it onto the hoist so he knew the brakes were practically nonexistent, but he didn't look in the section where I told him the brake line had burst nor did he look under the vehicle. He put it on the hoist simply for show as it was obvious he had no intention of doing anything. The other guy came out, informed me they had too much to do, told me to go away and bring the vehicle back on Monday. Although the one who put it on the hoist had told me he wouldn't drive it, he didn't speak up when the other guy kept telling me to go away. They didn't ask if there was anyone I could call, didn't offer to let me leave the vehicle there, just kept telling me to go away and bring it back on Monday. I didn't feel I could leave it there - they probably would have had it towed - and I felt like I was being forced off the property. I complained to the corporate office and can't even get an apology. They had the local manager contact me and he told me there were eight jobs done that day. I find that hard to believe because I know they close at noon. I got there about 9:30, no one was sweaty or dirty, no one looked like they'd been busy. I left about 9:50, so that left 2 hours before closing. There is no possible way eight jobs (or even six) could have been completed in 2 hours. When the previous owner was there, I took a tire in to be repaired and that alone took a half hour so there is no way that these people could have done eight repairs by noon. Also, one individual from their corporate office emailed me, "Next time you don't have brakes, don't drive the vehicle." I had brakes when I left home. I didn't have brakes when Pomp's told me to go home. Driving the vehicle without brakes was not my choice, but he made it out like the whole thing was my fault. I wonder if it was illegal to send me on the road knowing I had no brakes. Don't go to Pomp's. Their corporate office won't even give you an apology, let alone help you.
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6 comments
#905220

We had our company truck in their lafayette indiana shop had 4 tires put on our guy got 25 miles south of town two if them went flat they would even come out and fix them we had to have the truck towed

#905208

Pomps tire is a joke we had our company truck in there and got 4 tires put on it our driver got 30 miles south of town 2 of them came off

#753632

It was YOUR choice to drive it away without brakes. You should have asked them for the number of a towing company and had it towed home or to another shop.

You put your life and the lives of other in jeopardy by driving the vehicle in that condition. Also, I can't imagine that they would turn away business unless they had no other choice.

You said you got there at 9:30 and they closed at 12:00. How were they supposed to write it up, diagnose it, order the parts and have the work completed in such a short time span?

#734037

TG TIRE SVC out in the village of DANE does real good tire and auto work its a small business that cares about the people they deal with try them its a 15 min drive north its worth the drive

#237069

You sound like a nut bag that wanted a rush brake job. I cant imagine them telling you to go away unless you were acting crazy.

They didnt burn your pizza, they are working on your vehicle to keep not just you safe, but the people around you. You should have stopped the car as soon as you lost your brakes and had it towed.

Call first and tow it somewhere that can work on it then and there if your in a rush. :?

#734034
@PissedConsumer237069

I can only think they turned them away

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ID
#159628 Review #159628 is a subjective opinion of poster.
Location
Roberts, Wisconsin

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