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Polygroup pools suck! Customer service is a joke they find a way not to help you out with so many hurtles to jump threw just to try and get their pools up and running. Skimmer is leaking like a sive no matter what you do it leaks. I added teflon tape to the threds but...
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Anonymous
RS

Have you called and spoken to us? If so, what is your order # for us to verify? Please give us a call at 1-888-919-0700 and one of our highly trained agents will assist you fu...

1.1
#1051966
Reply to reviews
We bought a pool from them and the pool was defective ..pool was leaking water from three sides of the pool and we call customer service to see what can be done and they told us that the only thing they can do is replace the pool and I say good thanks and what about...
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Anonymous
RS

Apologies for the inconvenience you and your family went through. Not just polygroup, no manufacturer covers the water bill. We can help you with the warranty process and you...

#1049246
Reply to reviews
We bought a polygroup pool (well over a month ago) and it said on the box that if we had any issues to call them and to NOT return to the store. We installed the pool just as the directions said, began to fill it up and it began the leak, there was not one, but three...
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Anonymous
RS

Dear reviewer,We apologize for the negative experience. I'm sure not having a liner after filing a warranty might be frustrating. Can you please send us an email to support@po...

1.0
#1044401
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Short Review for May 28, 2017

Polygroup
#1053150
1.0
Polygroup - Pool leaking straight from the box!!
1 of 1
Trying to call service and nobody answers. I need a new pool land of they want this one they can come disassemble it!! I stayed up til midnight getting it up. The pool guy comes and starts filling and the very bottom
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Short Review for April 03, 2017, Pc_bad_quality

Polygroup
#1029428
3.7
You people think you have it bad with christmas trees??? Try a pool! Easy set up my a$@!!
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Polygroup Instant Pull-up Christmas Tree Review

Polygroup
#977695
1.0
Horrible service I purchased a tree the lights dont work now Christmas is in two days and the tree is sold out everywhere the company doesn't care about you horrible company and product now one is will to take care of the customer
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Polygroup Christmas Tree Review

Polygroup
#947383
We bought a tree 11-28-15 it was missing a branch it's three weeks from being a year and we still don't have the branch they promised-made several emails and a couple phone calls the service sucks!!! they just continue to give you a run around I guess hoping you'll give up but unfortunately I have a little OCD and I would like a tree that has all of the branches
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I bought a pool less then a month ago. Since I put it up, the pump has leaked from bottom ring. Called customer service waited 7days for them to send me wrong part. Called again and was told it was me not the pump. Asked to speak to manager who was less than helpful...
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#1040227
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I purchased a pull back in August of 2016 in cold in September and reported that it had been leaking and we kept on it up for water these people offered to send me a patch on a brand new pool that has not even been up for one year finally the guy said that he would...
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Anonymous
RS

Apologies for the inconvenience that you and your family went through. A receipt is crucial for any warranty process. Every pool company will ask you for one. You can get a re...

2.0
#1034272
Reply to reviews
I bought "Holiday Time Pre-Lit 7.5' Prescott Christmas Tree, Green, Clear Lights" just because of two reasons. Quick Set and Quick Fold. I used tree when i went to put back i looked how to quick fold, and there is a cord to pull to fold sections. But i dont know how...
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Anonymous
RS

the warranty process replaces part for part. please contact support@polygroup.com to see how best you can get help. Please do procure your receipt as it is required for the wa...

Anonymous
RS

Since you are looking for a refund, only the retail store can do that as they took your money.Return policies of each store is different and if walmart requires the original b...

1.7
I didn't like
  • Had no solution for fixing manufacturing defect
  • Bad product
  • Do not honor warranty
#980022
Reply to reviews
A week after I put up my tree the lights went out, after waiting 6 months for a replacement set of lights I was told they were not available and they are sending me a refund. It will be a year in January and I have received promise after promise that my refund is being...
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Anonymous
Polygroup

On behalf of Polygroup warranty dept, we extend our sincere apologies for the inconvenience you have had to go through. Please email us back at warranty@polygroup.com with ref...

Anonymous
RS

I would suggest you write to customerservice@polygroup.com. It will bring immediate attention and would suggest you also put your previous communication there for reference.

#977440
Reply to reviews
I purchased a Poly tree in December of 2014 for over $100.00 and I somehow misplaced the middle pole last year when I put it away. I contacted Customer Service at Poly Tree today and I was told if I had my receipt I could receive a replacement pole as it is still under...
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Anonymous
RS

Most retail stores can provide reprint receipt options. Have you tried going back to the store to get a copy of your receipt?

I liked
  • Tree
I didn't like
  • That i was not able to get the missing part i needed
#969316
Reply to reviews
Purchased 500 light LED Christmas lights through WalMart for $26. Within 1-week a section of the lights went out. The 800# on the reel was called. they wantedthey photo of UPC, photo of lights not working and the receipt which we promptly sent. They argued that they...
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1.0
#969029
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PURCHASED JACLYN SMITH PRELIT CHRISTMAS TREE FROM KMART ON 1/6/2014. IT HAS A 3 YEAR WARRANTY BUT UNFORTUNATELY I LOST THE RECEIPT THAT I HAD PURCHASED WITH A GIFT CARD. THE BOX HAD A SALE PRICE ON IT WITH THE EFFECTIVE DATE. THIS IS THE SECOND YEAR I HAVE TAKEN IT OUT...
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Anonymous
RS

Did you try getting a reprint of your receipt from Kmart? Almost everyone expects a receipt to replace parts. Try doing that and contacting Polygroup. It may help. warranty@po...

#968084
Reply to reviews