susan s Wjn

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After leaving 4 unreturned phone messages, I feel this to reflect poor customer service

1.0
Polyglass was slapped on my roof in 2018. I had leaks within the first year and more leaks followed. Now my roof is approximately 2/3 patched with probably more polyglass over polyglass. The local polyglass rep (without ever physically seeing the roof) claimed it was not the product's fault!!! I'm in need of a new roof, even though this one has a remaining warranty. Polyglass protects the shabby contractors they deal with. Not trustworthy and do not stand behind their warranty!!!
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Loss:
$16

Preferred solution: Full refund

User's recommendation: Avoid this company and their products

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