Cailynn Coj
map-marker Palm Bay, Florida

Provision vvx 450

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I bought this phone with the intention of using this model with Google Voice for my new business. However it won't provision and there is literally no online tools to point me in the right direction. So I call the 800 number, turns out Polly is owned by HP. I was informed I called the wrong number they would transfer me, Sat on hold for over 20 minutes, guess I will send the phone back and find another company to do business with.
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User's recommendation: Stay away


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Verified Reviewer

Zero Customer Satisfaction. Terrible service.

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Updated by user Jun 02, 2019

Poly must realize that its greed is bad for it and replace my U.S. wall module with a European or Universal one without further delay.

Original review May 29, 2019
I have been a loyal Polycom and Plantronics customer for twenty years, buying thousands of dollars’ worth of products from them. I live outside the U.S. and, due to electrical power differences, some of their telephone accessories, such as power supplies, need local versions. Polycom has joined with Plantronics to form Poly. Their products are the most expensive in their market. Whenever I need to exchange a power supply or wall module for my phones they refer me to their Sales to buy another product. My messages to Poly’s “leadership,” including their CEO Joe Burton, have been ignored. They don’t seem to care about your satisfaction, unless you are a big business that gives them hundreds of thousands of dollars in revenue.
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  • Product quality
  • Arrogance
Reason of review:
Poor customer service

Preferred solution: Replace my U.S. wall module with a Universal one

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