Pollo Regio
Pollo Regio Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pollo Regio has a 1.0 star rating from 4 reviews with mostly dissatisfied consumers, a 100% unfavorable rating distribution; reviewers cite good chicken but frequent rudeness, long waits, high prices, and website or menu limitations.
Key Takeaways for Future Customers
- Check recent Pollo Regio reviews and expect good food but possible service issues before ordering.
- Confirm order timing and delivery policies in advance given reported delays and refund interactions.
Negative Feedback / Risk Areas
- Repeated complaints about rude staff and alleged discriminatory treatment at locations.
- Long drive‑through waits and reported delivery refusals leading to refund disputes.
- Perceived high price level and limited product diversity or problematic website experience.
Positive Feedback
Customers note tasty, well‑seasoned chicken and good temperature and sauce quality despite Pollo Regio customer complaints about service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pollo Regio has a 1.0 star rating from 4 reviews with mostly dissatisfied consumers, a 100% unfavorable rating distribution; reviewers cite good chicken but frequent rudeness, long waits, high prices, and website or menu limitations.
Key Takeaways for Future Customers
- Check recent Pollo Regio reviews and expect good food but possible service issues before ordering.
- Confirm order timing and delivery policies in advance given reported delays and refund interactions.
Negative Feedback / Risk Areas
- Repeated complaints about rude staff and alleged discriminatory treatment at locations.
- Long drive‑through waits and reported delivery refusals leading to refund disputes.
- Perceived high price level and limited product diversity or problematic website experience.
Positive Feedback
Customers note tasty, well‑seasoned chicken and good temperature and sauce quality despite Pollo Regio customer complaints about service.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
CUSOTMER SERVCIE SUCKS
I ODERED FOR A GROUP OF 12 PEOPLE I PAID 180.00 AND THEN THE DELIVERY PERSON REFUSED TO DELIVER. THEY DID NOT WANT REFUND ME OR BRING IT AGAIN...THEY GAVE ME YOUR INFO TO CONTACT AND THER EVENTUALLY REFUNDED BUT MY GROUP HAD TO WAIT FOR EVER FO ANOTHER DELIVERY. SO UNPROFESIONAL.
Dallas, Texas
Service comment
I have always liked the flavor and temperature of this chicken especially its sauces and speed in the service I like it very much and I go to different locations in the metroplex but today was very special in this town 1050 NE Green Oaks Blvd Arlington Tx 76006 the taste of my tacos was extremely delicious the manager Amanda and the rest of the employees were very friendly and above all the cleanliness of this town thank you very much I will return with my family and friends and I will recommend my co-workers very good job congratulations
User's recommendation: Visit this location for excellent service and quality of the food the cost for what you buy if it is acceptable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Forest Hill, Texas
Rudeness and racial profiling
Visit the company location at 3052 Mansfield Highway, Forrest Hill, TX 76119 on 10/18/2024. I was the only African American there and I was ignored and overlooked while the Hispanic customers were accommodated. As a paying customer, this is something I will not tolerate.
Preferred solution: Employee should be fired
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Houston, Texas
Bad experience today
I was the only customer in drive through and when I pulled up to the window I set here for 25-40 mins not okay
Preferred solution: Full refund
User's recommendation: The one on cypress will have you waiting like your a gourmet restaurant
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Garland, Texas
Rudeness
Really rude and dont want t helpmethis is the 2nd time this lady has been rude to me leticia she works the window
- Good chicken
- Aye rudeness
Preferred solution: A baked potatoe that’s all I want
User's recommendation: Don’t go to this pollo regio
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