Anonymous
map-marker Enid, Oklahoma

Warrenty

My complaint is against Community Builders Tulsa, Oklahoma. Polaris made the windows and it's not their fault CB is making life difficult! The problem I was having was contecting PW.
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John W Cop

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Verified Reviewer
| map-marker Columbus, Ohio

So others are aware of their unprofessional management.

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Polaris Windows and Doors - So others are aware of their unprofessional management.
Polaris Windows and Doors - So others are aware of their unprofessional... - Image 2

ABSOLUTE JUNK!! I purchased 13 flimsy Dynaweld windows and half of them were defective.

The sash latches would stick open and when the window sash was raised, it would fall forward and rip right out of the frame! This happened to 2 windows!. I contacted Modern Builder Supply, who owns Polaris Windows, and they offered me parts to repair 2 windows that failed and were beyond repair! They didn't even bother to look at the photos I emailed them that clearly showed these windows were not repairable as the cheap, thin, plastic vinyl frames were busted.

So, I sued them and won my case! In the meantime, I go back to purchase a replacement window (only because I want all the windows to match) and my customer's home has a big hole in the side of it covered with plywood (a 7-month ordeal) and they refuse to sell to me a replacement window because I did the right thing and sued them! STAY AWAY!!! Pathetic product and even worse customer service!!!

Not only is their product JUNK, their treatment of their customers is obviously just as bad. To this day, they refuse to make this right!

By the way, they never paid me for the lawsuit case that was in my favor. They simply ignored me, my case, and brushed it under the rug.

Thinking I'd just go away. BEWARE!!!

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Loss:
$1000
Pros:
  • Price
Cons:
  • Complete and utter lack of professionalism from all departments

Preferred solution: Full refund

User's recommendation: If you're going to buy a window in this price range, simply buy retail. Why pay for a name when it's worthless?

Karl B Alg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brownsville, Pennsylvania

Warranty

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They neglected to follow up with warranty but have a since seem to be resolving the issue. Window had lost the seal.
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Steve L Ncw

Warranty

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My lock mechanism is broke and I need it repaired, so I need a company near me to repair it,please give me a list of certified repair company
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Pros:
  • Are great
  • Looks good and never had a bit of moisture or condensation
Cons:
  • Lock is broken

Preferred solution: My lock repaired

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Eaton, Ohio

Broken window

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Polaris Windows and Doors - Broken window
Polaris Windows and Doors - Broken window - Image 2
We woke up one cold, winter morning and it was cracked. The first pane is broken but the other two are fine. The screen is fine, no nicks in it.
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