Pokkadots
904
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7
TOTAL REVIEWS
1.2K
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Pokkadots Reviews
Anonymous
Brooklyn, New York
Will Not Accept Return of Damaged Item
Ordered and expensive toddler bed and box arrived with *** in it. Upon checking the contents for damage, sure enough there was a sizable gouge in a visible area of the bed's wooden surface. It took Polkadots 3 days to get back to me (apparently their customer service shuts down on the weekend). Upon requesting to return the item I was told the item was not illegible for a refund. The best they could offer was to contact the manufacturer to request a replacement part. I will need to wait for them to source and ship the part and find a place to store a bed I can't assemble unit the part arrives. Seems crazy that you cannot return a damaged item. First/last order with these guys.
Cons:
- Customer service
- Damaged item return policy
Reason of review:
Poor customer service
Preferred solution: Price reduction
Anonymous
Hummelstown, Pennsylvania
Canceled my order without my consent! Rude!
Just had the hands down WORST experience with a customer service representative named "Cecelia" ever. I order a pricey bag on the 30th, now it is the 3rd with no timeframe of shipment. Wanted it to be a mother's day bag, and should have shipped by now. She was snippy, AND cancelled my order without my consent! I explicitly said no to canceling my order. She cancelled my order and abruptly left the chat. I honestly have never had a business treat me like they did. Like it was a privilege to fork over $300 dollars and I should worship them. Disgusting! DO NOT ORDER ANYTHING FROM POKKADOTS!
Cons:
- Rude cecilia
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
Anonymous